Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I put a 25$ top up voucher on my phone then proceeded to use the my account online to change my plan from a 50$ to a 25$ plan. got to my cart clicked to have the payment go through it took the money then refreshed. I then checked my phone it didnt wo...
My family is on public mobile, and on Nov 1st we all received a text message about the above plan, saying to reply yes and on your next renewal the plan will be activated. My wife and daughter both had their plans renew on Nov 10th and Nov 12th. My...
Kello I have set up my wife's phone and now need to create a community account for her.
Been trying to get help for 2 days agents take hours to respond then do not help when they do
Voucher added, account updated, then 25 mins later, the account reverted to suspended. Can't re-add voucher and there is no history of payment on the account.
How do I Change my plan from a $70 to a $90 can you please help me somebody.
Does choosing either Public Mobile's 4G Speed or 3G Speed plan have any effect on frequency band compatibility with a phone?
Keep getting page expired on all of my 4 accounts. Tried all the remedies mentioned in the forum to avail. Should it be this difficult to log onto my account to give PM money?
Just switched from 3g plan to 4 g. More money less Gigs and zero change in speed. I live in major city with full bars. Did I just get dooped?
I used my wife's referral on Oct 31 to signup for PM $40 15GB Plan. So far I have received initial $10 signup credit and my wife has received first $5 payment called RAF October 2022 refer a friend reward. The txt send to my wife's states 'Thanks for...
i tried to find the password or the sim card many times and the phone bloked.... its talking about PUK something..... help!!
Before it wasn't advertised but you could still go into plans and choose it. Or for new customers activate a sim and it was there? Is it now gone for everyone other than those that signed up via email? I already have it chosen for my next renewal wa...
Hi,I have run out of data on my regular plan and purchased an add on but it doesn’t work. As soon as I’m not connected to wifi, nothing on my phone works.
Impossible to get necessary help
Cannot access account
Hello Used my current email for new PM offer plan.I wanted to used different email address, my old email is currently being used for my wife's account. I have received confirmation email but there is no promo code or anything Please adviseThanks@CS_A...
I have long distance minutes left in my Account profile, but it is not actively available when I check 611 ...
Current PM phone is damaged but I still have an older phone that I bought when I first joined Public Mobile that works. Can I switch back to that one and keep the same phone number? Will it take my old SIM number?
Hello everyone, just wanted to double check that I'm not missing anything in switching over to the new 30-day 15 GB ongoing (i.e. not expiring) 4G data plan being offered by PM (see screenshot below). I currently have one of the older 90-day plans wi...
At least on phone, if you click the login button after entering login info, you get a blank login screen. Pressing Enter instead gets you in. On Android 12, latest Chrome and Edge browsers. Also it would be great if logon id/email can be saved for ...
Why is this error message on my phone not registered on network, when account is active and fully paid
Trying to understand the implications of the roaming warning on PM site. I know AT&T/TMo are turning off 2G and 3G networks, and seem to require VoLTE (Voice over LTE) capability for a handset to work (ran into trouble with this a year ago, which I p...
My new 4g plan didn't activate on new payment cycle. I have screenshots of date when it said it would change. It says my old plan in my account still, don't know what to do or who to contact?
I activated my phone and ported my number. Now my old sim does not work and Public Mobile does not work. I now do not have text, phone, or nothing sadly. I submitted a ticket, but wanted to also check out here just in case I missed anything.
I have been billed twice and contacted my bank who say they just charge what Public Mobile sends them. So, after trying many hours to get back here, we have bank statements and confirmation numbers that show we were indeed billed twice. How do we re...
Left a few years ago to get the lucrative $40 for 8GB 4G Koodo deal...fought for an extra 2GB along the way and then recently got the $45 for 20GB deal with Koodo, only to find out by doing so, I accepted a plan that allows them to cap my 4G speeds ...
I requested that my number be ported from my previous provider to Public Mobile and the request was made, but I never received the confirmation text message. My previous provider is now saying that the port must be requested again to proceed. Please ...
I have a used and wiped Blackberry 10 OS phone that I have inserted my Public Mobile SIM card into (it works fine on another Blackberry 10 OS phone) and I get the following message on the SIN Card settings menu: Your current SIM card requires one or ...
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