[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Long term absence.
I'll be traveling out of country for seven months. Normally, I just keep my plan active when traveling. This year I was thinking of putting it on hold if possible. I'd like to keep my number which was ported from another provider 4 years ago. ...
New $34 Plan Quebec Minutes???
I'm in Ontario. Just changed plan on renewal. Went to Payments and it showed this for upcoming payment. Why is it showing Quebec when the plan is Canada Wide? Subscribed Plan$34 for Unlimited Quebec minutes + 20GB data at 4G speed
Resolved! Points for old customers
if the old customers register for the reward points, do I still get the pre authorized and loyalty benefits ?
Porting issue
I recently tried to port my number. I did not realize I had to leave my current SIM card in. That said it never ported. How do I re-port my number??
not receive SMS and call
I transferred from Lucky operator to public operator about 3 weeks ago and since then I have not received any good service, my phone does not receive SMS at all, I have not received any messages for the past five days, and my phone keeps ringing when...
Making and receiving phone calls
Have come to Florida and my phone will not make or receive calls. Have the US/CAN plan
Resolved! over billed twice on my visa
november 3rd 51.75 was my initial visa payment then i received the same bill for november 5th twiceHow can I get the extra two billings taken off my visa
sim card provision
My sim card suddenly needs provisioning. It was working fine and now I get the "sim card needs provisioning" message.I recently switched over to 5g and everything was working as it should.I have turned airplane mode on and off, restarted the phone, r...
Resolved! Bought 3 gigs of data can not access it
I bought 3 gigs of data and have the receipt showing the payment went through. The data is on my overview page but my phone still shows no data available! I have used the chat bot and done what it suggested, which was toggle air plain mode on and of...
Resolved! Signed up my child and didn't get $10 credit or refer a friend to my account
I have been a long-time customer and signed up my child for the basic $15 plan in September and didn't get the $10 dollar credit and the number wasn't added to my refer a friend even though I entered my code for the first two billing cycles. I try t...
Trouble activating new phone
Hello, I bought a new phone though Walmart Google pixel 6 I got the phone transfered my files over from my old device and go though the set up once it asks for the sim card and the file transfer is complete I put my sim in and it says sim not support...
20GBs plan
Do my rewards and loyalty get transferred when I upgrade my public mobile plan ?
Switching over
You can keep your old number or how does it work? Do you have to get a new phone number?
International usage
Can I use my phone in the Netherlands? How would that work?
Resolved! Transfer Request
How do I get another number transfer request if I’ve gone over the 90 minutes? @CS_Agent
Can’t change subscription to 4G plans
When I press change subscription, there’s only two options and they’re both 3G.
Resolved! Changed plans and paid twice.
I've been on auto pay for a long time and been with PM for almost 20 years and I have been very satisfied all along.My plan gets renewed on the 29 of each month so October 29th auto pay charged my credit card with means I'm paid up until November 29t...
accidently erased esim
help i accidently erased my e sim from my phone settings and when i tried to scan the qr code to put it back on my phone it didnt work!!! how do i get another e sim for my account??
Resolved! How to disable auto-pay without suspending service
With the new model of "subscriptions", is it possible to disable auto-pay without suspending service?
Account creation for customers
Hello, I have been using my Public Mobile number over a year and until now I don't have an account by Public Mobile. When I bought my Public Mobile number, it was activated in the store. I didn't create an account, just started to use it. Later I tri...
Resolved! Getting new e-sim
How can I go about getting a new e-sim QR code? The chatbot was no help in directing me to an agent. It prompts me to DM @CS_Agent but it says no such user exists.
Line activation
How do I download the app when my Sim card has not been activated.
E-Sim problems
How can I get in touch with the customer service.I want to switch E-Sim from one phone to another?
Resolved! error processing
I'm trying to enter new credit card info but "error processing your request" keeps showing up, what next?
I ported my number and it's not working
Ported over from bell to public , didn't receive the confirmation text but bell insists that the port was successful on their side . I was receiving calls from my wife and mother in law because they are with public mobile but all other incoming calls...
Resolved! Bell to public mobile
I started the port at 9 am , it’s 5 pm and I have lost my bell service and didn’t get a sms msg…I also tried to open a support ticket getting a 404 errorcan someone guide me how I can get this done.thank you
Resolved! Disabling voicemail
Hi all. What is the easiest way to disable voicemail?
Resolved! esim and number port
wanted a second number on my phone.....want to port my home phone.I bought esim on my account and added to phone and tried to port home number all while haveing orginal cell plan. Then learned that i had to create second account for second number. ...
