More importantly, @Guylame , were you with Koodo PREPAID or Koodo POST PAID.
The process to port here from either of the above is very different given the prepaid system shares the same back-end processes with Public Mobile and the 'port' must be manually done by the customer support agents.
The post paid service at Koodo to here is done in the traditional way, wherein you should keep the Koodo account open, wait for the port authorization request from Koodo (thus, keep your Koodo SIM card in your device), reply "YES" to that text, then put your Public Mobile SIM card in to complete the port.
Here's how to reach a Public Mobile customer support staff:
To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.
