Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Whenever I try to call someone I get this message:Public mobile here sorry your number cannot be completed as dialed please check the number and try again.When someone tries to call me, they get (from a Rogers phone): sorry cannot be completed becaus...
I lost my I phone and have no access to the sim card. It has not been found.I need help to get the sim card and phone number transferred to the new phone. Please help. I have no access to my email so I cannot provide those details and have not been a...
@CS_Agent Asking for a friend, as she is unable to use her phone because it's on SOS. She purchased a plan and an esim. Her phone showed it was esim compatible, but hours later she received a message that the esim was not compatible. We've been tr...
I lost my SIM card and I am unable to request a new one. I have EversafeID on that prevents me from logging onto my account and even community (I had to use a different email to register to join). It keeps sending me a code when I try to log in to se...
A few months ago I posted a number. About a month later the number weirdly changed to some random number and I had to port again. That worked but I can’t switch the authentication cell number to my cell number - it’s the random number. I do get to th...
i seeno serviceignal bar is completeon my setting, but i can text and call by facetime
Every single New Account I've Activated recently within the Mobile App 'Payment Section' there is an issue with 'Upcoming Payment'... It doesn't seem to want to show the actual Provincial Taxes, instead it says Ontario 13% HST but $0.. Activating in ...
What is is going on here with Public mobile that have deviated so far from their roots. I can't access my original community name nor can I send a private message to "customer support" to retrieve it. With the recent changes to both the website whic...
I got my account set up on Friday night but my number didn't port from Rogers. I contacted Rogers today and they said that Public Mobile must send a new request. I haven't been able to find help anywhere for this. How do I talk to customer support?
I subscribed to a plan for esim but my phone doesn’t allow esim so I bought a SIM card which I have in my possession. How do I make my subscription work now with a SIM card not an esim
I ordered one to be shipped to Vancouver on July 9. what's the best way moving forward before I call my credit card co for chargeback? @CS_Agent
Are there real people to talk to about billing??
It appears I can't reply to my posts?!! Anyone else?I'll apologize ahead of time for not answering anybody who responds!Edit:Lol....you read my question right? Oh.... apparently I can edit my OP but that's it. When I click on reply in any thread it j...
I've been a with public mobile for atleast 4 years now and i'm not getting loyalty rewards. I tried to create a ticket but the browser gave me 404 error. What do?Thanks
Thanks a lot public mobile for completely freaking me out and practically giving me an ulcer making me think I had lost my account and my phone number. Preparing to reactivate my account I logged into my email after returning to civilization to disco...
It appears the phone or SIM is damaged - we are receiving a "not registered on network" message. Because of this issue, we are unable to receive 2FA messages to log into the self-service account. can you please help?
Hi,I need to call my student loan company on 00 44 1412433970When I add 011 to the beginning I still can't get through. I have 1000 U.K. Long Distance Minutes remaining. How do I get through?
Hi, I paid for the 300 international minutes add on last week but when I try to place a call to a US # it keeps saying I cannot complete the call as I’ve used all available minutes. Help pls
Hi pleases contact me to reactivate my account and I want to update my credit card.
I can’t call out . My account is active . I haven’t used all my data. I restarted my phone and I toggle the airplane mode on and off.I got an error trying to log a service ticket also.
@CS_Agent, can someone please help me - I need help porting out a number. Please respond back.
I bought a US add-on. I'm in the US us but can't make calls or receive text, why not?Do I need to setup a separate access point? Is so, what are the settings?
Hi,I haven't received my SIM yet.Thanks,cnadace
my daughter Susana has been toping her data account and spent over $200 in one month without knowing she would be charged that much, is there a way to reverse this charges and change the plan to allow being charge a more reasonable amount?
I recently switched to Public Mobile from Virgin Mobile. It seems as though my phone number has not been ported over fully or correctly. I am able to recieve calls and texts from some phone numbers, not but others. Also my old Virgin sum card/account...
I mistakenly deleted my e-SIM while I was switching to a new phone now I cant install the e-SIM on to my new phone and cant receive authentication code as well because the e-SIM is deleted. So I need help.
Your bare-bones service has a gaping hole... No one to talk to when you can't log in.How can I login, and shut off billing, if we can't receive mandatory 2 Factor Authentication Message?Your help suggestions say: Lost your phone? Login and follow the...
I signed up subscriptions for myself and my wife 2 days ago. My cellular now works fine, but my wife has no cellular at all. When I try to access help, it all goes in a loop. there apparently was an EIN mistake, but that was "fixed". I try to help m...
I sent my sister my “refer a friend” code and I don’t know what happened but she did not get a $10 credit and I didn’t receive notification that I have a new friend referral. Is there a way this can be fixed?
Is there anyone having issues with network connection changing speed of data where I normally get 5G I sometimes get 3G is anyone else having the same issue? I’ve already reached, and then work settings on my iPhone. I have the $65 5G plan.
