Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was in the US last month (Seattle) and thought I could send a text message back to Canada (as I had International Texting in my $15 plan). It didn't work. Received a text message from 611 (Public Mobile) saying: "Sorry, your plan does not include s...
I accidentally deleted my Community log in info. It will allow me to change my password but not to retrieve my username so I cannot log in. I created a new Community account under a secondary email, but when I try to change the email back to my prima...
What is best way to follow up?
Hi! I haven't been able to make any calls for a couple weeks now. I can receive text messages and my data works fine. I've restarted my phone multiple times but the problem still persists. Would love some help. Thanks!
Does the 1000 minute US long distance add on have an expiry time.
A thread about this was started 2 days ago.
Hi Everyone, I have multiple dates over the summer where I am taking vacations over to the US and am looking for some suggestions of which Add On will be the best for me. Each vacation is within 10-12 days at a stretch. Basically I am hoping for unli...
Ordered my SIM card online 10 days ago.Whereis it please
I cannot figure out how to do this. PM doesn’t seem to allow you to do this. The question has been asked many times before.
i got a notificaton from public mobile that i used up all my data, so i went to check data usage and found some weird things: firstly, i am unable to go back in my usage history for more than 10 days, no matter what filter i put in. and second that i...
Anyone else having issues with data? Myself, my daughters or husbands data hasn’t been working for the past few hours.
My cell service keeps dropping,can't make calls or send texts,it'd been happening now off and on for awhile
I did not receive sms message from bell to approve transfer. I need an agent to resubmit request to Bell
Good Morning,Can you please enable VOLTe on my plan please. Thanks,fgkhan
I just updated my payment method. When can I expect that my cell service will be reactivated?
Hello, I need SIM card with the same phone number since my SIM Card Crashed not working now.Please send me to my address.XxxxxxxxxxxxCanada
I have mobile data set to on but I cannot get a connection and I have plenty of data left. Is there another setting I need to set?
Am I the only one who has an issue with cellular data?Wifi and mobile are working as usual and but the cellular data hasn't been working since in the morning.Is it already known issue? or what I can do to activate it?(Tried to restart my phone and tu...
Why are my rewards not going towards my bill every month ?
How do I find my PIN no.?
Stolen SIM card, not able to receive SMS to log into account, also the email is old / non functioning. I would like to cancel the old SIM, buy a new SIM card, and keep the same phone number. cheers
I inadvertently omitted the "e" in the domain name publicmobile.ca when I enteredt the url to register my public mobile account.I was dismayed to be redirected to the malicious and probably dangerous website: d3uwtcsdtcsivl.cloudfront.net/ etc..........
Hello ,How can I contact to an agent ?
My wife and I have been with PM for years. Recently my phone will no longer send or receive phone calls when it shows full reception bars, while my wife is able to make and receive phone calls. I am able to text, which indicates the service is workin...
Hello, I have accidentally disabled my voicemail a few years ago. Now I want it back, please help!
I have a problem, i removed and installed the Public Mobile Simm on my phone and initiated the port from my previous provider. I waited for a day and I may have missed the text sent by the previous carrier, how do I re-initiate the port? I have put b...
Hello, How do I top up my account
Hey I'm locked out of my account again. I notice when I don't login for a month or two my account info must change on its own or something.... I need help logging into my account again please. Although it aloud me to use my phone number to reset my a...
Hi I ported my number from rogers to public mobile on April 26. But from the looks of it the number wasn't completely ported and is still active with rogers and partially active with public mobile. Can I get some help ?
I have a friend who has an iphone 11 and she is trying to register it and she is having problems. She seems to think that she can't use an iphone 11 on Public Mobile. Since you can bring your own phone, can you bring an iphone 11?
