porting

[wasbandit]

I registered yesterday with Public,they sent a request to my old provider to port my numbers (my wifes and mine)

but we never recieved a sms from rogers.

Now theyre saying I need to get Public to resubmit authorizion form for portib.

How do I do that?

[Alexandf]

@wasbandit 

open ticket with PM support and ask them to check it for you.

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

have trouble with Chatbot: Private message CS_Agent 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JL9]

Yeah as long as your Rogers account is in good standing and you have your rogers sim in your respective phones it should be a quick process. You can them to reinitiate the process and get that porting text. Just make sure you answer YES asap and it should be seamless after that.

[dust2dust]

The added detail to the above is that you need to have the OLD sim in a phone to receive the text.

[softech · Accepted solution]

@wasbandit 

 Yes it is a critical part to porting is to receive a text from your old provider and reply YES within 90 mins.

There is a number to all to talk to live support and the can re-trigger the process for you.  I will message the number to you via the Community inbox.  Check the envelope icon on top right.  Call them and get it fixed