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Can’t reset password

Great Neighbour / Super Voisin

Followed all steps phone working fine but locked out of account and can’t reset password.  Followed all steps multiple times including waiting 3 hrs for reset…


Town Hero / Héro de la Ville

@Lynsey hi if you tried all that and still having issues 

 you will need to contact customer service 

There are two ways to contact a customer service agent , open a ticket through Simon here

Or  private message them here


Mayor / Maire

@Lynsey try once again to reset password amd login with the new  password using Incognito mode or a different browser like Edge/Firefox/Chrome 


if still fails, open ticket with PM support:


1. For faster response (2-48 hours), use this direct link:

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there