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forgot my login password and e-mail address

Seungyoung
Great Neighbour / Super Voisin

I got ticket number 

235385-517

 

what's the next?

5 REPLIES 5

__Marc__
Good Citizen / Bon Citoyen

Hello @Seungyoung ,

Password forgotten: in the login page use Reset Password link, after you can do it with the phone number or email address.

As everyone you use email software to read and send emails...

Have a wonderful day 😊

Marc

Community_QA
Model Citizen / Citoyen Modèle

@Alexandf wrote:

@Seungyoung 

after send ticket check your inbox (envelope icon on the top right) CS_Agent will reply you there, 


hey @Alexandf    you just repeated my reply

Community_QA
Model Citizen / Citoyen Modèle

@Seungyoung   just wait for support to reply.  Remember they don't reply via email, they reply using Community message here.  Check your inbox.  

dust2dust
Mayor / Maire

What's next is...don't bother with it. You were misdirected to contact support. That was entirely unnecessary. All you need to do is stop paying. Or port out the number. That's it.

Yes there are official terms and conditions that state that you can contact support to cancel. But you simply don't need to. Just stop paying. This a prepaid service. When you don't pay, it stops. When it has stopped for 90 days then the account disappears. ie. canceled

 

Adding - I missed the subject line. I was referring back to the prior problem of wanting to cancel.