Followed all steps phone working fine but locked out of account and can’t reset password. Followed all steps multiple times including waiting 3 hrs for reset…
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@Lynsey hi if you tried all that and still having issues
you will need to contact customer service
There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca
Or private message them here
@Lynsey try once again to reset password amd login with the new password using Incognito mode or a different browser like Edge/Firefox/Chrome
if still fails, open ticket with PM support:
1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.
**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".
2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there