Can’t reset password

[Lynsey]

Followed all steps phone working fine but locked out of account and can’t reset password.  Followed all steps multiple times including waiting 3 hrs for reset…

[Outdoorsman · Accepted solution]

@Lynsey hi if you tried all that and still having issues 

 you will need to contact customer service 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[softech]

@Lynsey try once again to reset password amd login with the new  password using Incognito mode or a different browser like Edge/Firefox/Chrome 

if still fails, open ticket with PM support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there