Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hey.Back in September I changed my plan to the 20GB LTE promo plan on renewal. Looking at my account payments and I was charged for this both in September and 2 days ago on renewal however on the main account page it's still showing that I'm on my o...
I got a very unwelcome text today: "Public Mobile here. Starting June 2023, some of the older phones on our network will no longer be able to send or receive group, photo and video multimedia messaging (MMS) due to a service update. You are being con...
Hi, Made a switch in phone plans the day before my plan expired, and forgot to switch the autopayment credit card. My account got suspended, then I changed the credit card last night. It was only suspended 1 day or less. Payment was successful, accou...
Brand new here and my daughter set me up on the basic $15/mo plan, so minimal data but I used it all within the first 5 days of having this phone and have no idea how. I have no apps on the phone, no web searching etc. It is basically just for emerg...
I found I have a total of 11gb data of those "one-time" / "holiday" bonus in my account.Now, what if I switch my 4G speed plan to 3G speed plan - will the bonus data also downgrade from 4G to 3G?Thanks in advance!
I have an unlimited calling plan and its active. It was working fine on the same device for months but just today after recharge, i am getting - could not make the call because you have used all your minutes. Restarted my phone few times, tried the s...
Hi, my account was deactivated yesterday because the credit card on file was expired. I realized it this morning and made the payment online immediately. My account still have not been activated. Can you please help me activate the account, full ...
Hi there,I have recently moved here from Australia and am trying to activate my PM sim. I only have a Canadian Mastercard debit card so was unable to use this or my Australian cards to pay. I read on one of these posts that I could purchase a prepaid...
I purchased a SIM card a while back but my phone broke so I wasn’t able to use it for a while. Finally got it fixed and tried to reactivate it and paid online for my plan but my phone still won’t work. Please help. Do I need a new SIM card??? What ha...
I signed up for a plan with 1GB with the additional 2GB promo in September 2022. I still have not receive the additional 2GB to my plan and for 2 months I have run out of data as a result. The promo was for 12 months.
I just purchased a sim card and activated it this morning. After doing so and logging our, I went back to the Public Mobile website in order to see if I could log into my account, and there was an offer for plans of $40 or more to get 12 GB for 12 m...
I've been getting call backs and texts regarding my cellphone number. Apparently, someone is using my cellphone number to call and text people, and it's not me. Has anyone else had this issue?
I added my voucher payment to top up my account as usual. Says now my account is suspended for non payment? Not sure what's up with that? I am also unable to log on to my account...there is $58.58 on my account, why is my account suspended??? Please ...
I am trying to make a payment and it is trying to send me an email to verify my identity but i can't access my email at this time due to forgetting my password for it and can't get the email to change my password though text as my payment is due on m...
I have had no bars for telephone service in two days. i can not make calls or receive them. my account is active. i have reset my phone, i have toggled airplane.
I’m trying to update my credit card information but it is not being accepted. I keep getting a message saying that I need to pass security verification first. No verification code is being emailed to me. How do I update my account?
Number ported from Koodo Mobile (postpaid account), but activation failed. Also, can't login to my account I created during activation. Anyone can help?
