Community

Resolved! Can't log into self serve

Hi - Username and password are not working to pay my bill.

Resolved! No service. Full bars

I’m New. Iphone 7 new to me. Unlocked. Got my phone number but I have no service. I do have full bars. Is there something in the settings I have to do to get service? 

Resolved! So I verified my account and now I'm just waiting for the puk sim child code it's really important

Resolved! Activation Issue

I went through the activation process with my sim card and it has been stuck on a screen saying "please wait while your activation is being processed" for about three hours. I've turned on my phone and I do not have service at the moment. I'm unclear...

Resolved! Activation issue

So hmm interesting process. I bought a SIM card, created an activation profile with all info including the sim card number and credit card then paid for it. Waited and waited and waited and finally an error code "Generic error Please login". I do tha...

Resolved! plan to change a phone

Hi, I'm planning to change my phone to a new one.Just wondering If I could use the SIM card and a phone plan or should get a new one. Thanks.  Eunchae

Resolved! Receiving tons of miscellaneous calls

Hi, I'm receiving alot of random miscellaneous calls. Some numbers are from British Columbia as it shows up on my phone. These include numbers: 1 604 -***** and 1 604 -****. Earlier on I received calls from Richmond Hill, ON: 1 905 -****, from Saskat...

Resolved! PUK Number

I locked myself out of my sim card. I Need a PUK number, please

Resolved! How to get a bill for office phone claims?

Hey all,  I'm a new happy PM user. My office recently started offering cell phone coverage claims. But for that, I would need a (monthly) bill of sorts.  I'm wondering how I can get one. I look up the website and all I found was the payment history, ...

Resolved! reopening account

Hello,I used to have a PM account probably over a year ago but its been closed since since I moved away from PM. I'm moving back to PM and wondering if one of the admins re-open my previous PM account or do I need to create a new one? I prefer to ope...

Resolved! How can I pay my bill without self serve

Resolved! coverage north of Toronto

Hi,Can anyone tell me:what is the coverage like for Public Mobile 1 hour north of Toronto (Barrie) area?is there LTE service here with Public or just 3G?I'm looking at getting the $25 package. I'm currently with Freedom mobile and their service in ru...

Resolved! access to my account

Hi, I registered two telephone numbers on the same email address and password. The self service allow me to access only one of two accounts and I cannot change the account number on the top right corner of the window to access the other account. Coul...

Resolved! changing from android to iphone

I'm triying to change my phone, but every when I put my SIM card, same one or a new one, it tell me :SIM NOT SUPPORTEDI have been told to call last  service provider to unlock the phone, whitch I did and wanted 48 hr, and it still say SIM NOT SUPPORT...

Resolved! Account Suspended, Autopay not working, tried manually making a payment

I tried making a call this morning and got the message that my account was deactivated. I logged on to find this message: Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make ...

Resolved! Paying for my plan

Hello I was wondering if I should trust my auto pay when playing for my plan I seem to see a few issues with it not feeling to secure using it thanks

Resolved! change my plane

hi my name is alazar how could i change my plan ( to upgrade).i forgot my email  when i got the service from a dealer?.

Resolved! COVID-19 essential workers

Does anyone know if PM is doing anything for essential workers in terms of helping them ..any type of credit? 

Resolved! New Account - no service

Hello, I have a Motorola Razr V3 (yes its old) and received a new SIM card from Public Mobile.I bought a plan and activated the SIM. After powering up the phone it searches for networks but cannot connect. I have no service. When I search for network...

Resolved! Compatible phone not found in the list, Alcatel model 5044G am I out of luck to use PM?

Hi Just bought a sim card at Walmart, the store clerk said my sim card has been activated, installed into my alcatel phone, it didn't work. Check the community solutions, found out that my alcatel phone model 5044G is not in the list, although the AP...

Resolved! My referral code where is it ? Just join PM trying to activate and enter the referral code

Resolved! new to the community

I'm new to the public mobile community and I want to level up my ranking..what is the best way to do this? Do I have to actively engage everyday ? and how much could I recieve off my bill even if I dont have a high rank