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My plan was removed?

So i paid for another 3 months but then i login to my account today and theere seems to be no plan?@Shazia_K @Mary_M? Any Assistance? Site Bug Maybe?

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samgabbay by Model Citizen / Citoyen Modèle
  • 1223 Views
  • 10 replies
  • 1 Bravos

Resolved! Payment Problems ( Autopay)

I didn't know Public will automatic take my payment on Feb 7,2017 but i accidentally paid already. How do i make sure public doesnt charge me again on Feb 7 ?

alyssawong by Good Citizen / Bon Citoyen
  • 1185 Views
  • 14 replies
  • 1 Bravos

What does one sacrifice in switching to PM?

I thought that the 'cost' of moving to PM was that you had to get all of your C/S and T/S via the website, which could entail some small delays. And I was fine with that. I've now moved 4 cell numbers to PM and its been a terrible experience, such th...

helloPM by Great Citizen / Super Citoyen
  • 1256 Views
  • 37 replies
  • 1 Bravos

Resolved! Xiaomi Redmi phones?

Anyone have any experience with any of the Xiaomi Redmi phones? Specifically the Redmi Note 3 Pro, since it seems to be one of the few that supports PM LTE bands. I was looking into buying one from aliexpress, but wanted to get some opinions before I...

Kokanee08 by Good Citizen / Bon Citoyen
  • 2052 Views
  • 5 replies
  • 1 Bravos

Did my port request go through?

I was entering a port request and got an error message (the generic red text at the bottom indicating some info was wrong, etc) I knew all the info was entered correctly, so I unchecked and rechecked the "I have the authority... " checkbox, and then ...

Tiberius13 by Good Citizen / Bon Citoyen
  • 796 Views
  • 6 replies
  • 0 Bravos

User Icon

Just a random question, do you have to be an oracle/ mod to be able to add a custom user icon? If we have to look at ugly icons like @NDesai everyday we should be able to change our own

CaNuCk07 by Mayor / Maire
  • 670 Views
  • 6 replies
  • 6 Bravos

Account Expired while Autopay Activated

Hi,When I signed up I successfully paid through a visa debit and activated autopay. My payment was for Feb 1,2017. I thought It might go through at midnight how ever, Autopay didnt go through. I manually tried to pay it but it says unable to process....

shajivek by Great Neighbour / Super Voisin
  • 505 Views
  • 3 replies
  • 0 Bravos

Data usage in France

1. Can I use the data in my phone in France?2. If not, how can I access or use my data?

yellow by Good Citizen / Bon Citoyen
  • 797 Views
  • 3 replies
  • 1 Bravos

Resolved! [QUESTION] International Services

I'm planning a trip to Japan in late April for 12 days and was wondering how I could add any international services (data, calling, and/or text) to my current plan. Thanks in advance for any help!

Kailunee by Good Citizen / Bon Citoyen
  • 2379 Views
  • 11 replies
  • 0 Bravos

Resolved! Fongo phone number transfor to PM.

Is it possible that transfor number from fongo. it is an interesting VoIP serive company.. so it that work ? or can not transfor to PM?

fisher by Great Citizen / Super Citoyen
  • 1664 Views
  • 9 replies
  • 1 Bravos

Can't send text to Northwest Territories

I've had this problem for a while. I read something on the forums previously but can't find that information now - so I think this is a known problem. I get a text back from public each time I try to text my friend in NWT that public mobile considers...

andy2 by Great Neighbour / Super Voisin
  • 723 Views
  • 12 replies
  • 0 Bravos

Resolved! Dual Sim on OnePlus2 - am I SOL if I want PM and Rogers SIMs but also occasionally use Rogers data?

Here's my set up:- OnePlus2 with latest patches- Public Mobile SIM (main)- Rogers Mobility SIM (work) I get 4G on PublicMobile and mainly use PM SIM for mobile data. Rogers SIM is on the network and able to receive calls.What I want is to once in a w...

iliab by Great Neighbour / Super Voisin
  • 1898 Views
  • 12 replies
  • 0 Bravos

Resolved! No option to select a new plan.

I recently tried to change my plan after my renewal date. I topped up the 120.00 as requested leaving me a 25.00 balance and stuck on my old 95.00 plan.I want 90 days, Unlimited Provincal Talk, Unlimited Text, and 6Gigs of Data. It should come to 120...

Haymakerboy by Good Citizen / Bon Citoyen
  • 1648 Views
  • 11 replies
  • 0 Bravos

First AutoPay Renewal

So I had this thread yesterday as I had some questions http://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/AutoPay-and-Plan-Renewal/m-p/134980 Last night I did check in at around midnight EST and I did have Plan expired account susp...

Voicemail

Hi I was just wondering if you would be getting the text voice mail system

Karen79 by Good Citizen / Bon Citoyen
  • 495 Views
  • 1 replies
  • 0 Bravos

Resolved! Thanking Mods (How to?)

Good morning/afternoon/evening all,A newbie here. A mod recently helped me with an issue that I PM'ed her. Other than thanking her back with a message, how do I actually "thank" a mod for helping?From what I can gather, there is a ranking system with...

mli by Good Citizen / Bon Citoyen
  • 911 Views
  • 5 replies
  • 8 Bravos

Resolved! Ranking System

I just joined Public Mobile yesterday and I'm curious about how the ranking system works.How many ranks are there?Also, what do you have to do to rank up?This is just out of curiosity, thanks!

CalvinW by Deputy Mayor / Adjoint au Maire
  • 725 Views
  • 1 replies
  • 4 Bravos

Resolved! Not receiving calls or texts

Hello I recently started using public mobile and I set it up for 120 days unlimited text and province calling. I'm currently in Quebec and I'm not receiving texts from some of my contacts and my calling is not working sometimes aswell. I think it may...

fireninga88 by Good Citizen / Bon Citoyen
  • 1649 Views
  • 13 replies
  • 0 Bravos

Resolved! Account Expired - despite having auto-pay set up

Hello PM users, I got a text from PM, "your payment is due on Feb 1."But I see "your auto-pay is set up for Jan 31" on the PM website as well as "Account Expired" on my page. Should I be concerned?I hope the auto-pay goes through and my phone still w...

chrissyhj by Good Citizen / Bon Citoyen
  • 1336 Views
  • 9 replies
  • 1 Bravos

Resolved! Just signed up, 'No SIM' problem...

Searched through the forums for this problem, seems somewhat common. I have a OnePlus One. Checked IMEI tool and it should work. I'm getting the 'No SIM Detected' problem though. Is it really a bad SIM? Like I'd have to pay for another (potentially f...

pplvee by Great Neighbour / Super Voisin
  • 4074 Views
  • 7 replies
  • 0 Bravos

Resolved! Autopay fail and account suspended

Posted this in another thread but figured it would be seen by more people on its' own, The whole system needs an overhaul. According to my self serve page my plan was due yesterday (Jan. 30), but looking at the Rewards page it said it was due today. ...

Stormy by Model Citizen / Citoyen Modèle
  • 1311 Views
  • 9 replies
  • 0 Bravos

Resolved! Online delay registering payment

Help, I loaded a pin to my account for $60.00 Via *611, it quoted my balance at $82.00 but when I go online to change my plan (that is expired) it will not allow me to change it. How am I able to do this as the plan I have at the moment no longer sui...

78Lauragreen by Good Citizen / Bon Citoyen
  • 1381 Views
  • 18 replies
  • 0 Bravos

Unable to delete VM greetings

Hi,I wanted to delete my wife's voicemail greeting which I recorded a long time ago. I tried to delete the greeting in every possible way and wasn't able to delete. So can someone please help me to delete this greeting and set it as system greeting t...

dohadotahmed by Model Citizen / Citoyen Modèle
  • 450 Views
  • 5 replies
  • 0 Bravos

Own experiences of China phones with LTE

Hello,I am planning on buying a China phone, but would like to read about personal experiences any of you have had with a China phone under this network. It would be great if you could also write down the model number so that I may possibly buy one f...

turesuh by Great Neighbour / Super Voisin
  • 3481 Views
  • 13 replies
  • 0 Bravos

Resolved! 90-Day Plan WITHOUT Text

I am currently experiencing the below issue. This post is mean to serve the knowledge base for new users who experience the below scenario. Scenario: Incorrect 90-Day Plan ChosenNew User to PM90-Day Plan for $120Province Wide CallingNO TEXT PACKAGE6g...

AutoPay and Plan Renewal

So today is my autopayment day so when does the payment come out and when do my totals reset for data usage? I looked at payment history and there is no recent payment and my data is still showing the same amount used even though it is the renewal da...