Get Support

Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! keeping my plan

I need to get a newer phone and I want to keep my plan and number. I need to change the SIM as the newer phone has a nano SIM. The plan I have had for a year is no longer offered. Will I be able to keep my old plan with the new phone and SIM card?...

Resolved! Account Suspended but paid automatically

So my son's phone line is with public.His phone plan renews automatically via our account. It did it like always July 19th..yet he has no service and hasn't since approximately the 20th of July.No one to contact, no way to restore service without pay...

My phone calls are being cut off randomly. Why ?

My phone calls are being cut off at random times. Why ??

Calls and texts

Resolved! Problems

Cannot make calls, receive texts. Received email implying I am no longer a customer. Help

Resolved! Data usage

My plan was scheduled to renew today Aug 2. Last week I set my plan to change to 6gb 4G on renewal. I have preauthorized payment. It did not change the plan and shows I have used 2.9 gb of my allowed 5gb of the old plan. If I were to change my plan n...

Resolved! No Calls/Text But Network is Active

I have successfully activated my account and Sim, my phone says I have Public Mobile Service, Buy I cannot receive or send text messages, and when I call says to call *611.

Resolved! Upcoming bill not working

So today is my upcoming bill to pay but it says I owe $0 when I know I have to pay $15. I know my plan hasn't been made for this month and I'm not sure what to do, hope that makes sense

Resolved! Update Card Information Error

Hello -I'm trying to update my card information in: My Account > Payments > Update Card Informationand it's not updating. An error message shows up: "Oops! Something went wrong, please try again later." I have tried clearing browser cache, using Inco...

Resolved! Can't change account email

Hi, I'm looking to change my self-serve/account email but the account area does not provide any option. Seems like this is a manual thing?

Regarding restart my phone no.

I have have phone with Public mobile. I disconnected that 2 months back. I want to restart again but I forgot my email as they misspell it at that time I registered.can you plz help me with that .thank you

Resolved! I cannot log in to my self serve.

I always log in to my self serve on my laptop. Went to try and log in today and it told me my password was wrong. I changed the password. It's still telling me my password is wrong. Makes it difficult to buy products and manage account when they w...

Resolved! Tracking number

I haven't received my tracking number yet

Resolved! Phone won't dial out

Please help! My phone hangs up immediately when I try to dial out. I tried restarting and checking if I have active status. My bills are paid. Thanks

Resolved! USA add on

Can I purchase a US add on while in the USA.

Who's also thinking it's time for an organized petition and CRTC complaint against public mobile?

Resolved! I am being billed and i ve switched providers

I have switched providers and i am still being billed

Resolved! Upgraded to 4G

I recently received an email advising of 4G service and I upgraded my plan to 4G with an effective date of July 24th. As of today August 2nd I am still showing 3G. Who do I contact to ensure I have been upgraded to 4G as per the new plan that I am p...

Resolved! Phone stolen, can't Sign in, retrieval of password does not work

Hi,I tried to Sign-In but cannot. I have asked to reset password, but when I do and ask to send the 6 digit code to email, an email never arrives in inbox ... I'm stuck. I can't access the Sign-in to report phone was stolen and to put a hold on the a...

I bought US add on but it won't activate?

I bought US data roaming but it won't activate.

Resolved! data usage

I know how to look to find out how much data I have been using but is there a way I can find what my data is used for? Thanks!

Resolved! intermittent delays sending and receiving texts

For the past several days, texts sometimes don't send or I don't receive them or they send/come in an hour or more after they've been sent.

cannot rechrge my phone number

i cannot recharge my phone number

Resolved! How come my minutes usage is now showing 88 minutes?

How come my minutes usage is now showing 88 minutes after my complaint.I have hardly used my phone for outgoing calls!!! Outgoing Call00:28 Min1 (***) ***-****02:41 PMDoes this last message means 28 minutes or 28 seconds?This is me calling my house ...

Resolved! another account

Hello, I need to set up another account for my mom's phone and I'm having difficulty with that. Can I add her to my account or do I need to set one up for her separately?

Resolved! changing plans/bonuses

I am considering changing from 3G to 4G. Do the current add on bonuses remain in my account if I change data plans, or do I lose these existing bonuses? Thank you

Pre authorized Payment

Resolved! Account suspended

My account suspended due to outstanding payment. I have pre authorized payment. Why my account still be suspended.

Resolved! Data

How do I add more data?

Resolved! Phone Activation

So I had a plan, but I was out of the country for a few months.I still have my rewards points, but I don't know how to activate my phone number again.Do I need a new phone number?How would I go about setting that up associated with my rewards points?

Community

Forum Posts