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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Login locked

Resolved! MEID

Just got a text saying they are having issues transferring my phone number because of an incorrect MEID. They said someone will phone but I am impatient, can I fix or hurry this process up myself? The original SIM is still in the card.

Credit Card Issue - Locked Out?

Hello. I am trying to replace my credit card and I believe I tried too many times (using incorrect methods) and locked myself out. I tried 5-6 times and eventually landed on this (from @darlicious Reboot your device.Clear your browser, use secret/inc...

Need a PIN from my sim card

Hi team, I changed my phone and sim card asking PIN code. Please help, 3rd day without connection. Need urgent for work.Thank you

Resolved! Is the Ulefone Note 11p compatible? Compatibility

I didn’t see this phone on the compatibility list, but it is a newer model. Does anyone know if it’s compatible?

PUK

Resolved! PUK

I tried unlocking a phone and put the wrong pin in. Now it is asking for a PUK number which now apparently has to come from public. How do i get this

Resolved! loss cell phone

I have lost my cell phone how do I activate my new cell phone and sim card?

Resolved! blocked account

Hello, good afternoon, I forgot my password and my account was blocked, I need to recover it to be able to register my new payment method. somebody could help me? Thank you so much

Calls and texts

Resolved! Calls and texts

I am unable to receive calls or texts can you call my number and talk to me and see if there is anything you can do..I am new to this service and this is very unacceptable

Resolved! Data overages

What happens if you use more than 100% of your data on your plan

Start ringing lag

I've just switched my phone from Speakout (Rogers) to P.M. and ported the number.When I call my P.M cell phone from my home IP phone, it takes 45 seconds to start ringing - never experienced something like this.When I call my other cell on Rogers net...

Plans not working

Hi. My plan renewed but not working. Any ideas

Resolved! Can I add 200MB of data as a one time thing?

Hi there,My plan has 250MB of data and that has always been enough for me, but now I forgot to turn off driving directions while I was driving around and it consumed almost all of my data in one afternoon.Is there a way to add to your data as a one t...

Payment problem

I've made my monthly payment and there's no change.

Seeking new (mid-range) phone recommendations

Resolved! Can't see the top-up

Back in April, I purchased a one GB add-on on top of my $15-monthly plan. The transaction went through and I was charged $15, as I expected. In my transaction history, I can see Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit under Credit (Payment...

Resolved! Trying to set up my dad with PM

Need some help, Dad doesn't have data on his rogers plan and hasn't received SMS text to port his nbr. Will this mean he can't port it to PM? Any help with this is greatly appreciated.

Resolved! Email not recognized to sign in

My Mothers phone she has told me has not worked since December. When try to check her account says email invalid. Try to set up new account with her SIM card won’t let us do that either? When call her number says not in service. HELP. ME I’m a public...

Password reset

Resolved! Password reset

Hi . I am continuously having issues logging into my account . Can you help reset my password ?

Resolved! Locked out of account

I have been locked out of my online account now for months. I have been paying through *611 for awhile but I have a new card and can't change it that way. I have tried to reset password but nothing has been working. I am becoming very frustrated!!Can...

Resolved! Service activation

I have made the payment, but still my services are not activated

Resolved! When Awards are seen in account ?

Are award shown on community account or on the self serve account and when are they calculated, awarded and shown on the account?

Changing password

Resolved! Changing password

Hi I'm having trouble changing my password to get into my self serve account and it's to the point that I can't change my plan and I'm getting so frustrated that I just want to give up on this whole phone company It says to putting your verification ...

double bill when signiing up for service request refund

request refund to my credit card