Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone number is in trouble .

Hello, my phone number doesn’t work except emergency.What should I do?Give me a help please.

Resolved! Wrong email on file. How do I correct it?

I'm stuck in an endless loop. My email is wrong. They send me a link to the wrong email so I can supposedly correct it. But the email address in my profile is wrong. The loop continues.Is there a way to speak to a real person?

Resolved! Fees for upgrading plan?

Hey there, Will I be penalized for switching plans / have to pay a fee to upgrade it? I think it’s worth upgrading the plan rather then purchasing add-ons for me unless there will be incurred fees from doing so.

referral

I reffered 3 family members but my referral code wasn't asked or added. my code is ******

Cell service

I had cell service, never had any issues u til yesterday, but now I cannot get any cell service, can anyone help me?

Resolved! Will Google's new Pixel 4a work on Public Mobile?

Google has released a new Pixel 4a Phone. The Canadian press release says it will be compatible with Telus (PM Parent Network). Can we safely assume it will work so we can pre-order now. Thanks

authentication error while creating a post

After spending over an hour to fill out a community post an authentication error pops up and I lost everything that I had typed. What a waste of my time. Now I'll have to start all over again because it didn't auto save much of it.

Resolved! Phone Calls

I just tried to make a phone call and eventually I got "Public Mobile here you don't have a plan with calling ....", but I have the $25 plan with Canada Wide. Any suggestions what would do this and how to correct?

Not the best plan anymore

Lucky Mobile has the same 40$ plan with one big exception, unlimited data at 128kbps after the 5gb is gone. It would help with emails and messenger chat after the data is gone. I think I will switch soon.For extra 2$ (autopay bonus that it does not h...

Resolved! i cant sign in and im have trouble access my account

I had a problem with my bank and I have been trying to get a life and I'm having problems can you help.I've tried everything that the community has suggested but nothing has gotten me back on.

Resolved! DATA

HI,My current month data has been expired. So, opted for the add-ons recently. Does anyone know when the add-on will activate? or what is the procedure to use the add-ons data? thanks

Switch plans or leave?

I am currently on an old plan that gives me unthrottled data but it isn't very competitive so I was thinking of moving off of it. Current options under consideration are:1. Switch to the $40/5GB throttled plan.2. Move to Zoomer's $36/5GB/800min plan....

Scam Numbers

Resolved! Scam Numbers

Hi everyone, I heard through the grape vines there's a way to block numbers of scammers from calling your mobile. Is this the case with PM, too? If so, I would appreciate any information re: this subject. Thank you kindly -R

ran out of data

I ran out of data so I purchased more actually I fooled up and purchase add ons twice would like to know how I can get a refund on one of them purchases I also would like to know how to access my data I purchased

new customer

setting up a new account with number transfer with brand new public sim card and after the final step I got this reply..Please HELP.Tried again and now says invalid sim cardGeneric ErrorOh no!It looks like something went wrong, but don’t panic.Log ou...

Can't open my account.

I was trying to prepare my selfsurve account. Before giving my credit card information, it just hang and after the page gone. I try to open my account but I can't. Tried about 2 hrs.but couldn't succeed. My number : xxx-xxx-xxxx and helping phone is ...

Resolved! Canada-wide Talk Minutes

Dear Experienced Users, I plan to switch to the $15 plan, which offers 100 Canada-wide talk minutes, after which the talk service would be automatically not provided. Here are my questions: 1) Does waiting online count? For instance, if I call the c...

Resolved! Billing cycle

How many days is the billing cycle? I keep noticing that the date keeps creeping up. It was the 5th of the month not long ago, I recall. Then it was Aug 3rd. The next is Sep 2nd. So it is not monthly...

My phone number changed itself after Port

My phone number changed itself after I ported please help

Can't receive SMS msg from online banking

I recently ported my number and everything seems to be fine except receiving a verification message when I try to use my banking app. ???It was not a prob

sons phone

I recently had my debit card changed over and now I can't pay for my son's phone bill. can't get into the account associated with the phone number. tried to create a new account with the phone number but it says its already associated with another ac...

Rewards for Amazon employee ?

I ordered a SIM card for myself few days ago and so far it works great. I ordered a second SIM card for my wife and it seems someone in Amazon wants to get free rewards the easy way. Not sure it's what friend referral is for ! edited by computerg...

Multiple numbers on One account

Hi Can I have multiple phone accounts on one account, I have only 2 emails i regularly use and i have a third phone that is lost and I can't access the account because I lost the info

Resolved! this morning, No service on my simcard

Tried simcard on another phone, still no service. Other phone has service from public mobile.

Resolved! Add on my data

Hi~ I wanna know how should I do to add my data since I used up 75% of my data, and if it's available to use once I add on? cause I don't want to wait for the next payment. Thanks for your help.

Resolved! Will not receive calls.

Have tried all the suggestions including trying the sim in another phone. Neither phone will receive calls. But everything else works.

Resolved! Free data missing

Why is my free data not showing on my account any more?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Phone number is in trouble .

Resolved! Wrong email on file. How do I correct it?

Resolved! Fees for upgrading plan?

referral

referral

Cell service

Resolved! Will Google's new Pixel 4a work on Public Mobile?

authentication error while creating a post

Resolved! Phone Calls

Not the best plan anymore

Resolved! i cant sign in and im have trouble access my account

Resolved! DATA

Switch plans or leave?

Scam Numbers

Resolved! Scam Numbers

ran out of data

new customer

Can't open my account.

Resolved! Canada-wide Talk Minutes

Resolved! Billing cycle

My phone number changed itself after Port

My phone number changed itself after Port

Can't receive SMS msg from online banking

sons phone

Rewards for Amazon employee ?

Multiple numbers on One account

Resolved! this morning, No service on my simcard

Resolved! Add on my data

Resolved! Will not receive calls.

Resolved! Free data missing

Help with account

New Sim Card Already in Use

Dropped calls

Is there a solution for dropped calls ?

changing subscription