no service

[Alexdkroberts]

Just bought a second hand iphone 6 for my boy friend for work, and his sim card will not register. it says no service the phone was used by a public mobile user before us  help

i have reset the network settings

i have reset the phone 

also have tried to submit a ticket so i can get some customer support and it just brings me to the chat bot,

i just want the phone to work

.. i dont know what else to do

[darlicious]

@Alexdkroberts 

You activated the Sim card and there have been no working services on the pm Sim card since activation? If so then the Sim card did not provision correctly upon activation. You need to contact customer support either by submitting a ticket via SIMon or by sending private message. Put Sim card did not provision upon activation in the subject line of a private message or choose the appropriate subject from the chatbot prompts. Explain in a detailed message the nature of your issue and expect a reply in the morning now that customer support is closed for the day (hours: 6am eastern to 10pm eastern.) Read the linked post and/or skip straight to the spoiler for advice on how to send an effective private message.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/m-p/...

[Alexdkroberts]

i have it says its not reported stolen or on a national block list

[Alexdkroberts]

have done . nothing seems to be wokring

[Alexdkroberts]

i have done this the active sim cards dont work, and no it is not on this blacklist list either..any other solutions?

[darlicious]

@Alexdkroberts 

Has the apple ID been erased from the phone? Software updated and carrier profile updated via wifi or connecting to iTunes?

Have you tried the Sim card in your phone? To determine if it's a device issue or Sim card issue? Have you put your Sim card in the iPhone?

[computergeek541]

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@Alexdkroberts wrote:

Just bought a second hand iphone 6 for my boy friend for work, and his sim card will not register. it says no service the phone was used by a public mobile user before us  help

i have reset the network settings

i have reset the phone 

.. i dont know what else to do

---

I would fist suggest going to the website devicheck.ca to view the status of the IMEI.

[softech]

@Alexdkroberts   did you buy it from a trusted source?

first thing to do , check if the phone is blacklisted here:

https://www.devicecheck.ca/check-status-device-canada/

If it is clean, try to Reset All network and see if it works

If still not working, try  putting other active sim cards to see if it works