porting my old number - not sure if it worked

[miredale]

My husband and I both switched to PM from Rogers.
He received a phone call from PM saying his number couldn't be ported. 
I didn't, though it seems like my number isn't working.

How can I figure out whether or not my number was ported over?

Thanks.

[LurganIeUk]

Assuming your husbands phone works. 

Use it and call your number. Does it works?

Then using your phone call your husbands number. Does it work?

Last and easiest.....sign into YOUR My Account....what does it say for your phone number?

[BKNS27]

My friend had the same problem and I found out that he turned the screen off and not powering off the phone before taking out his old SIM and putting in the PM SIM.

Try that first to see if that solved the problem.

[darlicious · Accepted solution]

@miredale 

You should choose a new number regardless so you have service ( calls/texts) and then call rogers to see if you can get your phone number back. ( Was it originally a rogers number?) If you can recover your number you can port it in thru your account at anytime.

[miredale]

I can't make calls or receive calls, but I can text with other iphones and I am getting data.

Is it safe to say my number was not ported?

I just want to be sure before I request a new number as I'd prefer to keep my old one if there is any hope of that.

[computergeek541]

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@BKNS27 wrote:

I agree that if it shows PM on the top left. I have an old phone with a T-Mobile SIM that I cancelled and it still shows T-Mobile on the phone.

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The network that you're connected to gives no indication if the porting is complete. If the phone is unlocked, it will also show the network that is is connected to. If the porting had failed, or if there had been no porting request at all, the phone will still say "Public Mobile" in the notification area if the Public Mobile SIM card is inserted as that the network that the customer is connected to.  That only means that there is service. There is already partial service before porting is complete.

[esjliv]

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@miredale wrote:

My phone says 'public mobile' at the top and shows service bars, so yes.

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Hi @miredale , okay that is a start.

1. Can you also make outgoing calls and receiving incoming calls with your PM SIM?
2. Can you text in and out?
3. Can you use the data?
4. If you put in your previous provider's SIM all of the above services SHOULD NOT work; and if the PM one does then that would be signs of a successful port.

[BKNS27]

I agree that if it shows PM on the top left. I have an old phone with a T-Mobile SIM that I cancelled and it still shows T-Mobile on the phone.

[computergeek541]

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@miredale wrote:

My phone says 'public mobile' at the top and shows service bars, so yes.

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That does not mean that the number has been successfully ported. Even if porting has failed, you would still have some service at Public Mobile.  Call you rnumber. What happens?

[TheGx]

@miredale :Now that everything worked out, you should choose one of the above posts as your accepted solution so that this thread you created can be marked as solved. Just click the accepted solution button above the post that helped most, doing so will help others with similar questions too.

[miredale]

My phone says 'public mobile' at the top and shows service bars, so yes.

[darlicious]

@miredale 

Try calling the telus porting department to check on the status of your ports. Have your rogers account #'s ready. Z - (8YY) - 232 - X6X8

Edit: @esjliv  missed the above part of your post. Oops!

2nd Edit: To avoid the postmaster's guillotine....pm me to complete the equation Y+Y-Z=X.

[JK8]

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@miredale wrote:

Yes, I realize that - my question is whether or not my number was successfully ported over to PM before the Rogers account was closed.

I never received a message from PM like my husband did about his number, so I'm just left wondering.

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Did “you” close your Rogers account or did your account close automatically once you ported out to Public Mobile? If the latter put your SIM card in your phone and reboot to see if it works.

Was your Rogers account active when you ported out?

[esjliv]

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@miredale wrote:

Yes, I realize that - my question is whether or not my number was successfully ported over to PM before the Rogers account was closed.

I never received a message from PM like my husband did about his number, so I'm just left wondering.

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Are any of your services working at all?

[miredale]

Yes, I realize that - my question is whether or not my number was successfully ported over to PM before the Rogers account was closed.

I never received a message from PM like my husband did about his number, so I'm just left wondering.

[softech]

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@miredale wrote:

Thanks.
The Rogers SIM card has already been destroyed and the Rogers account has been closed.

Please advise.

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I think there is no way to port the number at this point as your Rogers account has been closed.  Once you closed the account, the number is gone.  Sorry about that.

[esjliv]

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@miredale wrote:

Thanks.
The Rogers SIM card has already been destroyed and the Rogers account has been closed.

Please advise.

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Hi @miredale ,

For your husband's:

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

For you:

If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services until the port is complete.

Try one or more of the below:

*turn off your phone, leave off for at least 3 minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

[miredale]

Thanks.
The Rogers SIM card has already been destroyed and the Rogers account has been closed.

Please advise.

[computergeek541]

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@miredale wrote:

My husband and I both switched to PM from Rogers.
He received a phone call from PM saying his number couldn't be ported. 
I didn't, though it seems like my number isn't working.

How can I figure out whether or not my number was ported over?

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Call your number. If the phone rings when your Rogers SIM card is in the phone, the phone number has not been ported yet. If it does ring when you Public Mobile SIM card is in the phone, the number port is complete.  You do need to have your Rogers SIM card in your phone to repond to a text message aboutt the number porting.