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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 25435 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36926 Views
  • 185 replies
  • 27 Bravos

unable to make calls

When I tried to make a call a voice says that I do not have 'talk" in my plan but that is incorrect. How do I fix that? 

RhondaL by • Great Neighbour / Super Voisin
  • 611 Views
  • 5 replies
  • 0 Bravos

paying my monthly plan, but changed bank card

Hi, i have autopay for my monthly plan but I disposed my old bank card, which was the original pre-registration. I now have a new bank card, but they won't let me pay. I called 611 and it only allows the original pre-registration (old bank card, whic...

puynungc69 by • Good Citizen / Bon Citoyen
  • 986 Views
  • 9 replies
  • 0 Bravos

Resolved! Best Phone App?

As a noob, I'm still trying to get the most out of my phone.  I'm using the standard android 9 phone app on my Moto G phone.  I've seen different looking screens on tv drama shows that look cool.  Is theer one or more better phone apps that I could/s...

DanAR by • Great Citizen / Super Citoyen
  • 1491 Views
  • 15 replies
  • 0 Bravos

Not receiving random texts

Hi not receiving random texts but i see them on my phone bill but sometimes not receiving them on my phone

ORO by • Good Citizen / Bon Citoyen
  • 1877 Views
  • 19 replies
  • 0 Bravos

Reward missing

Good morning,Since I joined PM in February, I referred several friends and gained $6 community reward. A few days ago, I also referred my son to PM, he opened an account using my code.  I checked my account yesterday and saw the additional $1 reward ...

nnima by • Good Citizen / Bon Citoyen
  • 1210 Views
  • 11 replies
  • 0 Bravos

Payments

Why am I being charged $57.50 on a $50.00 plan? Before would see a credit of $5.00 but now this seems to have vanished, 

mmrmurphy by • Good Citizen / Bon Citoyen
  • 881 Views
  • 7 replies
  • 0 Bravos

Resolved! Unable to access voicemail!

Hi there! I just joined PM, and I am not able to access the voicemail for my number. I tried calling on the voicemail twice but did not reach the other end. I am using iphone. Thank You!

SAM-A by • Good Citizen / Bon Citoyen
  • 1658 Views
  • 6 replies
  • 0 Bravos

$15 plan with 4g data addon

I see that the $15 plan has 250MB of 3g data if you use autopay, and the 1GB addon is 3g if you have a data plan/4g if you do not have data.If I subscribe to the $15 plan and don't use autopay, would the addon work as 4g data in that case?

chasew by • Great Neighbour / Super Voisin
  • 916 Views
  • 6 replies
  • 0 Bravos

Resolved! Double charged

I reactivated my account today and I see double charges of 28.25 (25.00 +tax) taken out of my account when there should have only been one charge of 28.25

sohosynergy by • Good Citizen / Bon Citoyen
  • 1373 Views
  • 7 replies
  • 1 Bravos

Resolved! $15.00 credit in my account not used for payment

I put $15.00 into my account early this month because I knew my payment was due 1 day before my pension funds arrived and my auto-payment is tied to my bank account which I figured might be into overdraft at that point. The payment was due today. So ...

BrianBruise by • Good Citizen / Bon Citoyen
  • 1178 Views
  • 8 replies
  • 0 Bravos

Resolved! email address cancelled

Hi I don't have the email address anymore that is link to my public mobile account therefore cannot reset password.

emma10 by • Good Citizen / Bon Citoyen
  • 1368 Views
  • 11 replies
  • 1 Bravos

Resolved! Refunding Purchased Credit

I was looking through my card history and noticed that I accidentally charged my card for $40, three times. This was when I was trying to switch from the $25 plan to the $40 dollar just for one month. Money is tight enough as it is right now, is ther...

Barples by • Great Neighbour / Super Voisin
  • 704 Views
  • 3 replies
  • 0 Bravos

Resolved! phone compatability

Is a Samsung Galaxy S5 Neo SM-G903W  compatible with Public Mobile? Thanks, Carl

carlduguay by • Great Neighbour / Super Voisin
  • 997 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone number is half way transfered to PM?

Hi I'm new to MP, I signed up and transfered my old phone number over a day or two ago, I popped in the new sim card, made a call to my wife to see if it worked, and it did, so I thought my work here was done. Today I got an email saying that I haven...

trevorbbb by • Great Neighbour / Super Voisin
  • 979 Views
  • 5 replies
  • 0 Bravos

Resolved! phone suspended, cant reset password... can't answer security question

I recently got new Debit Card Number...Public Mobile tried today to take payt using OLD NUMBER  ...wouldnt go through....they suspended service I tried to sign to Public Mobile online..clicked on 'forgot password'.. that continued then they ask 'ANSW...

fiddler by • Great Neighbour / Super Voisin
  • 1044 Views
  • 4 replies
  • 1 Bravos

Resolved! Forgot password

I forgot my password, so I can't access my account. When I click on the forgot password button, it takes me to a page that says, "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled"And that's it. Even the simplest task is an issue with Public Mobile!

Frustrated3 by • Good Citizen / Bon Citoyen
  • 859 Views
  • 2 replies
  • 0 Bravos

phone unlocking

is there a moderator available to help me with a quick question? 

abond2 by • Great Neighbour / Super Voisin
  • 1588 Views
  • 9 replies
  • 0 Bravos

invalid sim

Hello, hoping to get some help for a potential customer.I ordered a sim online and received it yesterday.  When I tried to activate it online, it kept complaining invalid sim.  I tried to create a ticket but it required a public mobile account in the...

pingchan1968 by • Great Neighbour / Super Voisin
  • 982 Views
  • 6 replies
  • 0 Bravos

Resolved! Network is insecure

I have been getting notifications on my phone that the network is not connected, when I go to connect it I get sent to a webpage that says the network is insecure and wont connect. It's been a week, and when I finally realized my data was used up I p...

N4CR by • Good Citizen / Bon Citoyen
  • 2345 Views
  • 25 replies
  • 0 Bravos
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