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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Sent Text messages not arriving

For some reason, an important contact stopped getting my text messages on Saturday. No updates or settings changes I'm aware of. Ditto with the sendee. Other sendees are receiving my texts. I am receiving their texts so that seems to indicate I'm not...

Resolved! Having trouble with sign in

I have reset my password. However it is not allowing me to login to my account. After login attempt, it states "Sorry your login attempt failed. Please try again"Please help how can I fix it?

New Pixel 4 XL (refurbished, unlocked) SIM card not supported

Hello, I got a refurbished Pixel 4 XL from the BestBuy marketplace. I was assured it is unlocked, I have done all the updates and now am getting a SIM card error, saying it's not supported and to contact Sprint. I contacted Google and they took me th...

Re: Beginner’s Guide to the Community

I want to recover my account number

trouble with phone service today

hi I was in the middle of a conversation with my daughter a few minutes ago when a voice cut in saying please enter your password she couldn't here it or me for a moment and then it happened again a few moments later she had to call back I would add ...

Resolved! Locked out of my account

Hi. I inadvertently locked myself out of my account and can't reset it. Help. Could someone please help me? Thanks.

Resolved! How can I protect my cell phone number?

A very terrible thing happened to me. Yesterday I found that my cell phone had no service signal, so I logged in to PM and found that the SIM card number was changed without authorization, but when I wanted to change back to my SIM card number, It ca...

Resolved! Credit card issues

Please help!! I'm having so much trouble registering my new credit card! I tried all the suggestions but keep getting this message. Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase coul...

Credit card

Resolved! Credit card

Can I pay with my bank not credit card?

DATA useage

Hey, I am wondering if anyone else has this issue. Even when my data is off, I still receive Snapchats and can use Instagram and can search on Spotify. It seems to be whenever I get out of range from a wifi signal, it automatically changes to data, b...

Resolved! Family plan

Can I have anther phone in my account?

Resolved! Voicemail not working

Hi there. We have recently signed up with Public Mobile. I set up the voicemail and when I checked, am able to hear my greeting but when someone calls my number, the voicemail doesn't kick in

my phone sent itself a message

Hello everyone, I searched but could not find an answer to this strange occurrence. A couple weeks ago my phone (Samsung Galaxy A9) sent an MMS message to itself. It used the phone SMS system, not a third party app. The message itself read "Please ...

Account suspended after credit card randomly (and wrongly) not charged?

My credit card has been fine, but it seems like on Black Friday it disconnected with it. I had to try three other cards before one finally hooked up, but I'm still suspended and can't even make important calls. How do I fix this?

Holiday promotions

Resolved! 1gig add-on us roaming.

My plan replenished today ( it’s the $60.00 us plan). I purchased 1 gig roaming add-on a few days ago as I needed it, so what happens now. I still have a few days left on that add-on but does it automatically revert back to my regular plan and I loo...

Cant top up

I have 3 different phone numbers...2 I did a month ago the other 1 yesterday...my first 2 phone numbers need top up but I cant find them to do so...Helllllllllllllllp...getting frustrated...

Resolved! Can I switch the phone numbers between my 2 accounts?

Is it possible to switch the phone numbers between my 2 accounts? Thanks.

Holiday Giveaway - 2 GB data & 500min INTL Long Distance

my phone says no service, why ?

I have activated my phone registered etc, but it still says no service, why ?

Holiday Giveaways December 2020 (unofficial thread)

Plan say expired but I have auto pay

So today I went to check my account online. Today also happend to be the same day my bill is due and charged to my Credit card.. I see the charge on my card.. As it does every month since I signed up. On my account it says plan expired. Yes also on t...

Account Statement

I lose my service every month just before my autoPay debits my account. I don't understand what my account debits mean. It loos like my balance goes to zero on the same day PM debits my credit card. What do the two debits - one for $10 and one for $5...

Cant make any outgoing calls i get a long-distance addon recording.

Resolved! Cant make any outgoing calls i get a long-distance addon recording.

I searched and didn't find a solution for my problem. I can't make any calls even to my voice-mail I keep getting the recording that I need a long-distance addon.I've tried a 1 infront of numbers removed my sim card checked my minuites I have 100 ca...