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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Forgot email to sign in

Hi there my sister forgot her account email address for her account and can not go on to renew her card for auto pay.

Resolved! US Talk and/or Roaming Fees

With the Basic Public Mobile plan when travelling to the US do you need to purchase both US Minutes and Roaming, just US Roaming or just US Minutes? I don't plan on using the phone though it's a 'just in case' and only for phone calls within the US o...

activate the US roaming add-on

I bought the US roaming package and it shows up as an add-on and now I am in Florida. But I can not get my Samsung S6 phone to activate this feature. I re-booted the phone and then went to Mobile Networks , chose T-mobile but my radio button for Data...

SOLVED: ADD-ON "$8 US Roaming Unlimited Talk" is GONE?

I brought the "$8 US Roaming Unlimited Talk" add-on 10 days ago and it's time to get a refill, and I no longer find it on the add-on page. The next tier I can find is the US Roaming Talk + Text 10 days for $15. I don't find any prior notice, is it ju...

Credit Card Payment

The credit card currently attached to my account has been shut down. My new card has not arrived yet. Can I have 2 or 3 days grace on my account for my new card to arrived and not have my phone service shut down. Thanks Roger J

Activation

Hi Everyone, just activated my sim. I am able to make calls but I can't receive calls. I can't send or receive texts as well. Please help.

Resolved! Data explained

Could someone please explain to me my data on my plan. How much data do I have per month? What does one time use mean? And anything else pertinent please. Thank you. PS I have an account with the community but I can't find how to log in or what my pa...

Resolved! I need to change my email

I'm trying to change my email on my account I can't seem to change it the email no longer exists how do I put a new email on my account I believe the system wants to send me an email to confirm I want to change my email

Why don't they have customer service anymore

This is crazy I'm having issues I'm trying to get a hold of customer service this is crazy Ok here goes I have an s20 I have 2 voicemail icons that will not go away I have no voicemails I went to the phone app I cleared cash and data I've turned o...

Resolved! Traveling to Europe

I am traveling to Europe, actually Ukraine, to volunteer my assistance. I am guessing that my account will not work from Europe, but can I get confirmation? If not, I will have to get a new Sim card from a carrier, maybe in Poland, before I cross the...

Resolved! Porting issue

For some reason I can’t reach customer service to resolve a stuck porting ! such a wonderful experience to submit an inquiry while you desperately trying to make a phone call

Resolved! 90 min window passed for phone number transfer

I need a customer service agent to contact me so i can get a new phone number transfer link Thanks Renee

Resolved! Refill account

I need to top up my account with vouchers

Resolved! Badges

What do you get for getting a badge?

Resolved! One time credit card payment

Credit card cancelled due to a lost wallet, so Public Mobile suspended my account - argh! Now refusing my wife's card. Please advise?

Resolved! Payment

How can I pay my wife’s account with my account because I have credit to use on my account and I need to re activate and pay her account for special bonus offer

Unlock Iphone

Hello, I bought an Iphone and my Public Mobile SIM card is not supported, can you unlock it for me, please? Or what should I do to make it work? Thank you, best regards,

12MONTHS2GB

Hello I am waiting to get a phone plan until this promo is back, do you know how long that will be? Thanks.

iPhone says no service

So I recently switched phones and I inserted my public sim into my new one and it says that I have no service but when I put it in my other phone it works. I have tried everything like restarting my phone, taking out the sim and putting it back in.

Top up voucher not working

I have 2 25$ vouchers purchased at a gas station both of which dont work

Number porting problems

I having problem porting my number

Resolved! reactivating account

hello folks..here's my problem. i have my phone AND my young son"s phone wirh publicfor which each monthly payment comes out of my bank account.both accounts got shut fown because i had recently changed my debit bank card for another..and forgot to u...

Making calls

When I try to make a phone call I am getting a message unable to make voice calls..can someone tell me why this is happening please

Resolved! 90 min time frame for transfer

Hello, Does anyone know what happens if the text message received for line transfer is not responded within the 90 min time frame?

Making a payment

Having trouble making a payment with my

Resolved! credit card update

Do I need to update my credit card info when only the expiry and the SC changes (I received a new one; same number, just these other 2 factors changed)?

Voice mail

My voice mail is not working. When I call there is nothing after the connection. Those calling me hear my recording and leave a VM but when I use the public number to call (bc I can’t do it the other way) it says I don’t have any voice mails. Ive res...

Resolved! Overbilling?

The day I opened my account, Public Mobile charged me 28.25 three times on my credit card. Was that a mistake or will it be credited to my account? I don't see it when I look on my account.

how to create a ticket

Cancel my order

I have ordered for a new SIM card. It seems the delivery will take three weeks. So I would like to cancel it. We never know either you or me ever live for three weeks. Cancel it sir

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