Public Points Rewards : Tracking your points rewards
Since I have some new referrals that are on Public Points and other members have raised questions regarding points can you answer a few questions ? Members that are earning points for their rewards are welcome to reference answers or ask their question in this thread if they wish....
Questions:
- Question #1 : How do you track referrals? Unlike the (old) rewards program that show in our accounts the $ amount of eligible referrals and the associated last 4 digits of their phone #. There appears to be no such similar category in points accounts? How do you track referrals? How do you ensure a referral code was applied correctly? How do you track referrals for eligibility? (suspended or not?)
- Answer : (?)
$$ Rewards Account : referral rewards are displayed like this :
Public Points Account : points rewards are displayed like this :
- Question #2 : When do your anniversary points get applied? On the date you activated your pm account or the date that you access your points reward account and agree to the terms of service?
- If its the latter and a customer does not access their rewards account until a much later date then they will unfairly have their anniversary points application delayed. If so a reminder to access and agree to the terms of service should be given to the new customer.
- Answer : (?)
Edit:
See an example of points awarded and redeemed here:
Anyone who poses new questions that get an official answer or a tried tested or true answer I will add to this post. I hope this helps provide insight and reference for points reward recipients and community members answering support questions.
Edit: (12/08/22)
Here's an updated points earnings list and a few more questions answered for the points people!
Lol....I see I'm not getting much of a response from management so it's trial and error as per usual. This is why the community normally knows better.....than customer support. So I've managed to answer most of my previously posted questions myself......
- You can access your public points rewards account when suspended. However you can only redeem a bill credit towards reactivating your account if you have a minimum 15pts available for redemption. You cannot redeem any other points for other rewards redemptions including the lucky draw jackpot or the 0 pt/1gb holiday data add on.
- You are only eligible to earn anniversary points while suspended. Community (give back) and referral points are not "eligible" to be earned while suspended.
- No idea if there is actually a points earning limit. If it ever happens maybe a points earning member who regularily spams new customers with their referral code can post here if they hit a limit....or if pm purposely imposes a limit? 🤔
- The last question I may be able to answer near the end of the month with a reactivation or maybe not? We will see....?
- Lastly an updated earnings list with dates so it's easier to understand how points are added to the earnings list in points rewards accounts. Get back points are added on the date a purchase is made or renewal occurs. No points are earned on credits or redemptions only cold hard cash (vouchers) or credit payments.
- Referral points appear to be added the day after renewal except the last one added on the list below. Assuming that you can't earn while suspended it isn't added after reactivation but it was earned for the 30 days of active service and added on what would have been Day 1 of the new 30 day cycle. Sort of like how $$ rewards are added shortly after midnight eastern upon renewal? I'm curious why this one occurred differently?
- And lastly Community (give back) points are added on the same day as everyone else on the old $$ rewards program recieves their community reward in their rewards accounts. It doesn't appear as though any odd glitches affect points rewards including but not limited to the lost/stolen glitch. Customer support intervention to manually apply points is not needed after using lost/stolen.
Here is an updated account with examples of points being awarded and redeemed.
“If” you are on the $ rewards program, login to My Rewards.
Select Rewards
Select Discover Public Points.
Then scroll down a bit and you will find your upcoming anniversary date.
Then don’t hit the JOIN. And go back to Rewards or History.
More points information.
Points catalog.
Earning points.
