Community

Referral request

Hi,  i am looking forward to become a Public Mobile member and heard about referral award. Can someone please share the referral code. Thanks,  Berry.  

Cannot access moderator to get unlimited incoming calls.

I have Canada wide 100 calling.  Which simon says is 100 outgoing minutes and then unlimited incoming minutes.  In fact the plan worked like that for a few months now does not, and I am getting cut off from phone use long before I have 100 outgoing m...

Cannot receive incoming messages and voice calls

 I need help! I am not receiving incoming messages and voice calls

Service not working

My plan was working and now all of a sudden it’s notnomessage from public mobile nothing on my account stating why no behind on payments either ugh someone help

Promo plan activation is fault.

Hello, recently I received an email from Public Mobile with offer to get an extra 2Gb of data with activation of new account with plan over $35, before August 13.So I activated new $35 plan account and sim card in Walmart but in time of registration ...

Order Tracking and Fulfillment in Edmonton

I just read this article. It says the web store only accepts order for shipping to Ontario and Quebec. Does this mean the money I spent to buy and ship the SIM card to Edmonton will never be fulfilled?  

Sim Issue

How to register my new sim

Calls going straight to voicemail - Network reset?

Hello, my calls are randomly going straight to voicemail. Currently on $25 plan on Iphone X.  Please help with instructions?Thank you in advance!  @CS_Agent  

I want to change my plan & I am unable to do so online?

Change plane.

Will my 1GB data promo renew every 30 days?

I recently noticed a 1GB promo data amount in my self-serve panel. I am currently using the 15 dollar plan with autopay which also gives me 250mb of free data. Will this 1GB promo renew every 30 days like the other 250mb?

Payment trouble

Can’t make my payment it’s saying I tried to many time 

not receiving calls, goes striaght to voicemail. Also cannot change password in selfserve website.

not receiving any calls since last wednesday.goes straight to voicemail.Cannot change password in selfserve area of website.just did a network reset...did not work...straight to voicemail. 

Payment trouble

I choose a new plan and it’s not letting me pay it’s says account is topped up but my plan isn’t working, I’m on auto pay today but never went trough.

Payment issue

When activating my sim card it would say oops error and then it would close my webpage out and it done that 4 times and charged me each time but nothing would go through

Plan and Add Ons showing an error page

I am trying to add on more int'l minutes, but the website keeps giving me an error message. I tried adding it on using *611, but the automated voice just sent me back to the main menu

Not receiving texts

I am not receiving texts until I am within wifi range.  

Duplicate payment

Payment go through but no amount credited

Hi,I made a payment but I don't see the amount in my  public mobile account. My bank was debited and I can see the transaction in public mobile''payment transactions" but balance was not credited.