Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, I am a long-time subscriber of the public mobile, and my 7 family members all use the service with the company. we require the international minutes to India, for one person is 750 minutes for $15 monthly. I am looking for the family p...
Hi,I have two $15 accounts, one that has been active for about 3 years and the other for around 2 years. The 2 year old account currently has a 2GB Holiday Bonus data. But the 3 yr account doesn't have this. I'm quite sure that both accounts had t...
Please let this serve as a reminder of why the Public Mobiles Service platform could be detrimental. I registered for a plan on March 14th, at a Mobile Shop. They could not process the order as Public Mobile's site was down. Even they do not have a ...
Hi...it's getting annoying that so many of my texts do not send.. They say Couldn't send the message...I've reset the phone so many times, Is there something I am missing?!
I only used 40 minutes of my 100 for the month and was cut off stating that I have no minutes remaining, It is impossible to connect to a customer service rep. Don"t know what to do tp get this resolved.
I am using currently a 25$ package. I have registered for autopay which is 2$ per month. Why do they charge 26.45$ per month? Is it not supposed to be 23$ plus taxes? Can anyone explain it to me?
Hi,I am trying to understand the process of transferring phone number. Do I need to buy a SIM Card first? I tried and couldn't create an account without being Public Mobile member. When I buy SIM card, does it comes with a number which allows to cre...
Public Mobile Vouchers Here's info on how you can pay by voucher. They are readily available. It's easiest to add vouchers via 611. Once connected press (1) then (1) again and enter the 12 digit PIN #. If added successfully you will get a verbal conf...
Hi friends, I'm just wondering if anyone is having any problems with incoming calls going directly to Voice-mail? Anyone has any idea of how to fix it? It is not happening with every call only with one's coming from outside the province and I just s...
I was on Telus before and answered YES to transfer the number away from Telus, and did that successfully (got confirmation from Telus). But my public mobile SIM still shows "unregistered sim". Please help!
Hello, My account has expired. The problem is that I no longer have a credit card. I have no idea where to purchase a voucher, and due to my busy schedule I do not know when I will be able to purchase one. One of your service staff members, Francis, ...
Hello, Trying to register new credit card details (credit card registered now is getting expired) it is not allowing me to do. Please advise how to register new credit card details. Thank You,
I need to be able to use my phone my account says I got 60 dollars on it but my phone calls, texting and internet is not working. After I put the minutes on it says it expires today. I need this fixed right away please & thank you.
I tried answering a phone call and the call got dropped. From that moment, I am unable to get any service. I tried restarting my phone and resetting the network setting. But no luck. I really need urgent help. Thanks!
I am having more frequent issues with phone network. Friends keep telling me their calls are not coming through. Both me and them are within GTA. I have a Samung s21 5g, and checked there are no compatible issues.
So for the past few days I was all of a sudden unable to send both SMS and MMS messages. I tried everything including checking my network settings and the APN. I am still unable to make any progress and still I can't send any SMS or MMS messages. Wha...
HELP.. I am writing on behalf of a friend. She lost her phone, does not remember her Gmail password or her Public self serve password. She really cannot loose her number. HOW? Do we go about getting the INFO we need to either port her number to Koodo...
This is the message I'm getting after inserting the Public Sim card into my iPhone..."The sim card you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activ...
