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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Changing plan - website broken?

Hello,I am frustrated with your change plan link not working on the website. I've been trying to change for months now but when i click on 'change plan' linkt it brings me to a page with the 'current plan' and 'new plan' sections but there is nothin...

billing

i am being billed for two phone

Resolved! Network unlock code needed

Hi, I have a Samsung J3 that was purchased unlocked at Costco and activated with Public. I now ported my number and when inserting other sim card its asking me for network unlock code which looks like the phone locked to Public.I can't login to my ac...

Resolved! No caller ID

a few people I’ve phoned have said my contact has come up as a private number even though I’m added in their phone with my name. Any ideas why?

I was overcharged on my account

Tried *611 to call customer service but there is not the option

Resolved! Group Text not working on new PM account

I switched from Speakout to Public Mobile yesterday and am having trouble receiving group texts. I'm on an iPhone 8 with a $25/monthly plan. After months of coordinating rides on a group text, the group text ability disappeared a few days ago when ...

Resolved! Purchased Add-on data but not working

I purchased add on data and it shows under the add on tab on my account but I don't have internet on my phone. I did the reboot after the purchase but still isn't working. Thank you.

Sim card has not arrived

I ordered SIM card on July 17th, still not arrived

Resolved! Did a "plan change" but payed double payment by accident

I changed my phone plan to a $50 plan but ended up paying the $50 TWICE, how do I get back the extra $50 payed on this new plan?

pre-authorized payment

I tried to register for pre-registered payment, but I am constantly getting a message that the transaction was not approved by the card issuer. I contacted the bank they said that the transaction is approved on their end, but not from Public Mobile. ...

reception went weak to no service

It's not my minutes, messages go thru once in a while.I have checked with another phone, it's not that the antenna suddenly went bad.Telus sites seem to report no outages.How do I report a problem in the area of postal code V6R 2R6 ?? Thanks,Alistair

Resolved! Plans

I have an old plan, for which i pay 126 dollars, payable every 3 months. My question is: the 3GB data is that over 3 months ( so 1 GB per month ) or is it 3GB every month?Is there a better plan for a similar price that i should be considering. Thanks...

Resolved! I have unlimited long distance calling in Canada.

When I call a number in Canada a voice comes on and says "You have used all your minutes". What does that mean if I have unlimited calling in Canada?

Resolved! Trying to buy new phone for existing account

Hi, I'm having trouble buying a new phone for my existing PM account. Whenever I go to buy the phone I want, I try to login and it tells me my email or password is wrong (even though they really aren't) and I click "forgot password" and it tells me I...

Again payment hasn't gone through

Had this happen last month thought everything fixed, and again it happens, nothing has changed with my card, will be looking for new provider if this isn't fixed

Long time PM CUSTOMER..

Not sure why.. worst text/ data service in 3 years.. in the Belleville/ Kingston corridor.. everything is lagging.. text isn’t working.. maybe it’s too hot outside.. lol.. just a shared observation....not looking for restart your phone/ check this an...

Plan set to Renew, data seems to have disappeared

Resolved! Plan set to Renew, data seems to have disappeared

Hello, Last month I changed up my plan and set it to renew at a different one. It was originally a 2Gb+500MB bonus data with auto pay, and I noticed there was an update that had a 2.5GB+500MB bonus data with autopay. I went ahead and initiated that t...

Resolved! Asus Zenfone 8

Hello, Does anyone know if the Zenfone 8 is compatible? Thanks!

Resolved! 2GBONUS promo still avalible in my area?

hey guys, im thinking of making the switch to public from lucky. i seen the promo 2GBBONUS on the site and was wondering if it still works and is available in my area before i commit.

phone not taking inbound calls - outbound works fine

anyone dialing my number getting fast busy or no ring. outbound calling works fine. Can you please look into this for me ASAP? Not a new PM account -- been here over 5 yrs. started sometime in past 24 hours. Thanks

Entre dans mon compte Public Mobile impossible.

Comment changer mon no de carte de crédit préautorisée

Resolved! Locked out

I am locked out of my account, and the online chat isn’t helping me. Please help

Resolved! Disabling Voicemail

Hello, I am a recently new member of Public Mobile. After a somewhat smooth transition from the previous carrier I noticed there is constantly a voicemail notice. I have never used voicemail in over 10 years and I don't intend on starting now. I hav...

Resolved! Add on

I purchased add on of 750 min international calling as i did not use it ( 0 min 0 sec used) can I cancel and request for the refund ??

Shout out!

Hi all. this is a shout-out to moderator Evelyn. She helped me with my us roaming add on(again). As many of you already know it’s an ongoing issue with expiring 10 day purchase and then your plan renewing. Thanks to all involved but I wish p/m would ...

Pixel 3 and data usage

Hi,I'm having a problem with my data. I rarely use any data at all I'm on the $15 plan but I recently went on a trip to Nova Scotia and halfway through my trip I couldn't send MMS anymore. I couldn't download pictures and I couldn't send pictures my ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Changing plan - website broken?

billing

Resolved! Network unlock code needed

Resolved! No caller ID

I was overcharged on my account

Resolved! Group Text not working on new PM account

Resolved! Purchased Add-on data but not working

Sim card has not arrived

Resolved! Did a "plan change" but payed double payment by accident

pre-authorized payment

reception went weak to no service

Resolved! Plans

Resolved! I have unlimited long distance calling in Canada.

Resolved! Trying to buy new phone for existing account

Again payment hasn't gone through

Long time PM CUSTOMER..

Long time PM CUSTOMER..

Plan set to Renew, data seems to have disappeared

Resolved! Plan set to Renew, data seems to have disappeared

Resolved! Asus Zenfone 8

Resolved! 2GBONUS promo still avalible in my area?

phone not taking inbound calls - outbound works fine

phone not taking inbound calls - outbound works fine

Entre dans mon compte Public Mobile impossible.

Comment changer mon no de carte de crédit préautorisée

Resolved! Locked out

Resolved! Disabling Voicemail

Resolved! Add on

Shout out!

Pixel 3 and data usage

Rewards!!

Cancel public mobile as I have joined telus

Charged twice in one month

New credit card, but can't find a way to resume se...

Port my number out from PM but services on hold