06-18-2022 10:55 AM
I forgot my password and made too many attempts. Now I am locked out of my account and the password reset won't work. What can I do?
Solved! Go to Solution.
06-18-2022 12:51 PM
06-18-2022 11:05 AM
Hi @TinaB you can wait 60 min and try again or try Forgot Password link there
if you are unable to reset via Forgot Password help there, open a ticket with PM Support and they can look it up and reset password for you
at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437