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Locked Account

TinaB
Great Neighbour / Super Voisin

I forgot my password and made too many attempts.  Now I am locked out of my account and the password reset won't work.  What can I do?

2 REPLIES 2

hTideGnow
Mayor / Maire

Hi @TinaB  you can wait 60 min and try again or try Forgot Password link there 

 

 if you are unable to reset via Forgot Password help there, open a ticket with PM Support and they can look it up and reset password for you

 

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

 

  1. First type: "Forgot log in information"
  2. Then Click "Contact Us"
  3. Finally Click "Click here to submit a ticket"
    you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):


https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.