Account locked suspended tried 5 times of getting the security questions not working

[markchan222]

Please help me unlock my account, credit card has changed and I cannot access my account.

How do I log a ticket with the customer service, if I still cannot answer my security question how long more I have to wait. 

[hTideGnow]

Hi @markchan222 wait full 60 mins and try again.

If still unable to login, first try using the Forgot Password link there to try to reset it

If still have problem, open ticket with CS agent,

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. First type: "Forgot log in information"
2. Then Click "Contact Us"
3. Finally Click "Click here to submit a ticket"
   you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[MrSpock · Accepted solution]

@markchan222 @Hi wait an hour and try again if problem persists you will need to  open a ticket   to speak to a customer service agent they will help you  Click here or you can send private message to a CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437