Receipt or bill for add-on purchase

[Alis_Ibiza]

Hello, 
I just purchased an add-on and I'd like to print or download a receipt for that. But my account only shows the pre-tax amount of the transaction. How can I get a proper receipt? I think it is really weird how the transaction history doesn't show the full payment...  

[hTideGnow · Accepted solution]

Hi @Alis_Ibiza for invoices show clearly with tax, you have to open ticket with CS agent and they can prepare official invoices.  But it will take them 2 or 3 weeks

You can check this this link for experience from another user:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Request-a-Receipt-for-your-Account-Charge...

to open ticket with CS Agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. start by typing : Contact CS Agent
2. then Click "Contact Us"
3. then Click "Other"
4. finally Click "Click here to submit a ticket"
   you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[CountyDownIeUk]

All money in your balance shows as spendable money and was taxed before hand. Therefore all transactions do NOT show tax.   

[MrSpock]

@Alis_Ibiza you will need to  open a ticket   to speak to a customer service agent ,to get an invoice   Click here or you can send private message to a CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437