10-30-2024 09:28 AM
Hello Noticed that you respond to just about every posting. Are you one of the community moderators? Is there a phone number that I can call? My account seems to take a very long time to load . It’s not my phone or data problem because my other apps seem to load much faster. Have cleared cache and rebooting doesn’t help. What should I do? I have tried to message but too many security questions are asked some of which I don’t know where to find.
Solved! Go to Solution.
10-30-2024 10:20 AM
I used your link and messaged customer services. Thanks that was easy.
10-30-2024 10:09 AM - edited 11-02-2024 05:44 PM
@Immune wrote:The slow loading of my account is not a big problem. What I want is to switch to a lower priced plan . Have read that there is a $20 plan but don’t know how to get it. Can you get it for me?
hi @Immune
sorry, we have many tried to ask support agent and got the same answser, you can't
So, you really can only change to plans available on your Change Subscription page
10-30-2024 10:06 AM
The slow loading of my account is not a big problem. What I want is to switch to a lower priced plan . Have read that there is a $20 plan but don’t know how to get it. Can you get it for me?
10-30-2024 09:30 AM - last edited 3 weeks ago
@Immune wrote:Hello Noticed that you respond to just about every posting. Are you one of the community moderators? Is there a phone number that I can call? My account seems to take a very long time to load . It’s not my phone or data problem because my other apps seem to load much faster. Have cleared cache and rebooting doesn’t help. What should I do? I have tried to message but too many security questions are asked some of which I don’t know where to find.
HI @Immune
no, I am not the moderator, the other person replied @computergeek541 is the Community Oracle
Sorry, no phone to call. You can to create a ticket for PM support agent. please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437