login problem

[Immune]

Hello Noticed that you respond to just about every posting. Are you one of the community moderators? Is there a phone number that I can call? My account seems to take a very long time to load . It’s not my phone or data problem because my other apps seem to load much faster. Have cleared cache and rebooting doesn’t help. What should I do? I have tried to message but too many security questions are asked some of which I don’t know where to find. 

[Immune]

I used your link and messaged customer services. Thanks that was easy. 

[hTideGnow · Accepted solution]

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@Immune wrote:

The slow loading of my account is not a big problem. What I want is to switch to a lower priced plan . Have read that there is a $20 plan but don’t know how to get it. Can you get it for me?

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hi @Immune 

sorry, we have many tried to ask support agent and got the same answser, you can't

So, you really can only change to plans available on your Change Subscription page

[Immune]

The slow loading of my account is not a big problem. What I want is to switch to a lower priced plan . Have read that there is a $20 plan but don’t know how to get it. Can you get it for me?

[hTideGnow]

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@Immune wrote:

Hello Noticed that you respond to just about every posting. Are you one of the community moderators? Is there a phone number that I can call? My account seems to take a very long time to load . It’s not my phone or data problem because my other apps seem to load much faster. Have cleared cache and rebooting doesn’t help. What should I do? I have tried to message but too many security questions are asked some of which I don’t know where to find. 

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HI @Immune 

no, I am not the moderator, the other person replied @computergeek541  is the Community Oracle

Sorry, no phone to call.  You can to create a ticket for PM support agent.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437