How do I request porting again if my first request failed

[Mittsmom]

What's the number?  I'm having same problem

[hTideGnow · Accepted solution]

Hi @Ava2004 call the number I messaged you, they can resend the porting request over

[Ava2004]

Chatter telling me that public has to send another porting request and I don't know how I can make that happen

[hTideGnow]

Hi @Ava2004 

is your chair account active still?

I will message you a number to take to PM porting team.  Please check your inbox here

you can talk to then and ask them for status update

[Ava2004]

I did all the above but it wasn't successful. Now that I'm trying again it doesn't accept my number

[MrSpock]

@Ava2004 first thing you must remember is to leave your old Sim in your phone to get the text to transfer your number you must reply yes to that text also you can go into your self-serve account under change number and go to transfer wire or wireless line you can request your port from there Also remember to keep your old account active until porting is complete

[Ava2004]

Port to public from chatter

[MrSpock]

@Ava2004 Hi are port to public or porting out?