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publiclh
Great Neighbour / Super Voisin

I received a message saying my payment was due tomorrow - June 3rd. I hadn't set up the self serve account (didn't know I needed to). I set up the self serve with the payment option to autopay by credit card just now (June 2). Will my service be suspended? 

2 REPLIES 2

will13am
Oracle
Oracle

@publiclh , crazier things happen with auto pay.  In your current situation, I would suggest you make a top up equal to the renewal amount, but do not renewal.  This should protect you from renewal problems.  

JK8
Mayor / Maire

@publiclh 

 

You should be good. Time is eastern time. Make sure it is on autopay.

 

Edit: The messaging in your self service account will have the account status as Plan Expired. This is the normal messaging at renewal. As long as all your services are working all is good.

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