Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I am not recieving text from one particularly person at the time they send the message and then will get a ton of there message at once later. We are both public member and I dont have this problem with anyone else. Or all the time with this one....
i try to call China but looks not working, not sure how to make long distance call to China. as my accout has 500 mintues international long distance call.
I got the SIM card and register on line to finish the activation, then install the SIM card into my IPhone 7 unblocked phone, after several minutes, a message shows 'iPhone is not Activated', contact your carrier if this it really difficult to activ...
In late December I created a new account for a family member and referred to my account, but referral bonus does not show. At that point there was even 6x$5/month bonus extra, but even the regular $1/month did not not show up. I did this in past with...
@darlicious @gpixel It is quite a good string…..no 0,O,I or 1.
Hi, How do I add a promo code after I sign up with Public Mobile? I forgot to add the 'refer a friend code' when I activated my account today. Please help, I'm not able to contact a moderator. Thanks!
Hello, just changed over from SaskTel to PM. Answered the SaskTel message requesting the transfer with yes, however, incoming calls and texts are not coming through. It's been more than 8 hours. Tried turning off the phone, taking out sim card, and t...
Greetings,I contacted customer support to help me follow the process laid out in how to transfer a number. Public House did confirm that the number was transferred to them successfully. I rebooted the phone with the public house sim card once the ...
I am an old customer and accidentally switched to PM's new points program (from rewards program). Is there a way to switch back? The new program is a huge downgrade.I have all my points intact (didn't spend them) Thanks
A few weeks ago, I could not create a submit ticket and on the new Public Points launch day, I could not login to the "My Rewards" system. Yesterday, I figured out the reason why. 1. Login to "My Rewards" problemPM is using two different servers to...
So we have:New Community formatNew My Rewards loginRevised My Account. Don’t ask PM to go back to what it was,,,,,,but fix what it is.Kept it pure....no stories please. Ie.Community1. Take a Survey should NOT pop up during a post or reply entry. M...
I just got a new public mobile SIM and number. During activation I attempted transferring my old number from Shaw Mobile. However, when I was doing this I discarded my Shaw Mobile SIM so did not receive the porting text. When I contacted Shaw they s...
Why does the “Take a Survey” pop up when you are in the process of typing a post or replying to one? Its a PITA
Newly signed up. iPhone SE 2020.Single written texts send and receive fine. Group texts I can send but not receive. mms is on , iMessages is on. apn setting says isp.mb.com. cell data option is lte . I turned on data. restarted phone. Everything...
Joined a month ago. Reviewing my usage, noticed that all activity is listed in EST. I am in BC, ( PT ) which is 3 hrs behind. Thanks.
My account is up-to-date I was charged on January 18 and again on January 20 but I cannot access my phone or data
Hi. I'm wondering if anyone has joined public points yet? If so, could you please answer this for me? Do you need to accumulate a minimum number of points before redeeming them? For example, can you redeem 2 points/month to maintain the equivalen...
Does the 500 minutes allow u to use the phone in the States or do u have to purchase the roaming add-on which never seemed to work?
this is for the moderators? So uhm today I can’t even access my data when I’m out of the house and everything and it says I’m on 3G when I should be on LTE? It usually says LTE not 3G and I know my plan is a 3G plan. But it should be able to work and...
CS_Agent
I have a second account and I cannot recall the email.
I recently signed up for the $25 plan and used a code provided from a friend who recommended Public Mobile. This code should have given me a $10 discount. But I was charged the full $25. The automated help chat box can't help and nobody has replied t...
Hi, would anyone have a procedure to get the email on my acct changed as I no longer have access to the email address. thxWade.
as per your request i have verified my account and am informing you on "community". Please answer my question as to why my credit card was charged on dec 31/21...the day that my husband and i both joined publice mobile, and why does it say koodoo
Hi, I'm already a PM customer. I got my son to transfer over yesterday and he ported his no. We did it online.He cannot receive incoming phone calls. When I call him, the recording says the voice message is not initialized.Question: is this because h...
For the past month, when people call me, the phone doesn't ring and goes right to voicemail. Suggestions? Thanks!
Hi was just looking at my rewards. It’s seems to be missing the 5 dollars for 6 month promo that was offered when I referred a friend. Is this something that will be added a a later date. Not understanding why it was taken off my rewards.
Additional $40 dollar balance added.. how to know where it came from?
Has anyone ever been in this position? Please help me if you can!
