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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Date usage

Why my data usage is deducted from "$0 Free holiday giveaway:1gb add-on" instead of my regular gb that comes with my plan? I did not exceed my gb usage.

Stolen Phone

Hello there. To whom it may concern, I had my phone stolen a day or two after adding a top up. And after being unable to unfortunately recover the device, I was wondering if I could possibly get a refund on the top up amount please?

Resolved! Traveling from Ontario to BC for a few months

Hi all, My father died, so I'll be travelling from Ontario to BC in a month from now. I just have a basic plan, and I wanted to know if my text messages will still work in BC? (My remote work uses my phone number for 2-factor authentication by text) ...

Resolved! account configuration

Can my account be configured online or do I need to go to a store to activate a plan?

Resolved! Payment not going through inspite of putting active and working credit and debit card details .

Unable to recharge or make a payment . Tried by multiple active and working credit cards and even debit cards , but payment does not go through @CS_Agent May I know if public mobile has blocked me from making successful payment from cards?! Because t...

Resolved! Can't connect to network

Hi have just transferred from Telus and since then my phone says unable to connect to network (even when I manually select it - I can see the network!). I thought maybe I messed up the new sim card so I bought a new one but I have the same problem. M...

Problem with data

I have some data that requires me to turn on my cell data in order to use it. Over the month or more I cannot use any data unless my phone is connected to wifi. Can you help? I have restarted my phone and turned data off and one. Thank you,Angela P...

Resolved! Damaged SIM card and phone

Hi all. My wife's phone fell into the fire pit. No more phone or sim card. Plus she changed her email address and I can't activate the new sim card because of two tier security. Help?

Resolved! 2 phones under same account

Am I able to have 2 separate phones under the same account? Or do I have to have separate accounts for separate phones?

Resolved! Slow to Login to Self Serve Account

I've found that trying to login to my Self Serve Account tends to be quite slow (it can take a few minutes). Is this normal for Public Mobile or is there some setting or something I need to configure in order to speed things up a bit?

Resolved! I lost my phone, how do i add data so i can track it ?

I can't figure out how to add a few data so I can track my phone? my data is over the limit and I need to add more data

Resolved! Data

I noticed there's no plans with unlimited data. Sounds xxxxxxxxxx, but I work at a place that has no wireless. I have the best plan with public mobile $120 every 3 mo.. been adding data here and there to keep me afloat but it's costing. Just wonderin...

Locked out of my account, and need PUK Code for sim card

I forgot my password and security question for my log in information and have been locked out. My Sim Card wont work unless i put in the PUK Code required into my cellular device. Looking for support on both matters

Resolved! How to retrieve PIN

I do not remember my PIN, please help me to retrieve my PIN.Thank you.

Resolved! Forwarding Calls Abroad (Ryan from Toronto in North Africa)

(name removed)(e-mail address removed)(phone number removed) (Mobile Abroad 24/7!)Regarding: Forwarding Calls Abroad (Ryan from Toronto in North Africa)April 18, 2022,Dear Sir / Ms., Hi it's xxxxxxxxxx, I'm from Toronto, ON, and am abroad in Rabat,...

Resolved! 3 SIM cards --> 1 phone number

For work we have 3 employees. We want to go with Public Mobile, is it possible to use 3 SIM cards for one phone number/one account. Basically we are needing this for the data. Want our work to have it's phone number so customer can connect with us ...

Disabled, Account

Resolved! Change plan

would like to change my plan from 40 dollar to the 50 dollar plan please

Please explain "mobile data" and "data roaming"

I don't understand "Data"

Puzzled by Public Mobile Service in the USA versus here in Canada

Resolved! Cancelling service

We bought a cell phone for our mother for a trip to the US. We have just returned and she does not want to keep the cell phone. Her plan is on auto payment and the payment went through today for another month. I am wondering how to cancel her service...

Resolved! Voucher activation not working

I have tried activating my voucher online and via phone and in both cases I have been told that it cannot be activated. This has never happened before with Public Mobile. Any advice?

Resolved! How to use voucher for minutes

Hello,My father is in the hospital and cannot communicate at the moment. He has all the account info for my mother's phone and she is out of minutes. I bought a voucher and sent her the code. She added successfully using *611, but still cannot makes ...

Resolved! Selfserve Reset Password function is not working

HiI am unable to login to my account so I tried to reset the password.I entered my email twice as required at https://selfserve.publicmobile.ca/forgot-password/, but then I get the response "Your login failed. Please try again."

Resolved! Phone Compatability?

The page which shows phone compatibility is not working. Does Public Mobile work with iPhone 8 or iPhone 12 mini or iPhone 12?

What's the point of this forum other then "give back rewards/points?

Resolved! Locked out

I've been locked out of my self serve account. I've tried resetting the password but it keeps locking me out. What is happening??

Resolved! I have been locked out of my account

I need some help here please.

Us talk & Text Plan failed

Hello, I just returned from a 3 day trip to Austin Texas - I travelled from Thursday April 14 and returned Sunday April 17th. Prior to my departure I added the unlimited talk, text and data plan for 15$ on Tuesday April 12. Unfortunately I did not ha...

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