Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have been using Telus Prepaid card and try to move my Telus mobile number to PM. I waited and replied "Yes" to the message I got from Telus during my activation process. Since then nothing is happening. I can not make a phone call with a new P...
The funds on in my account. The plan was due today. It keeps telling me to reactive my plan. Everytime I try to make a payment it's says there is something wrong with my card. I even tried using a different card. Still won't let me. Please help
I purchased a Sim Card from Public Mobile. The Sim card I received is too large for my iPhone 11 pro. I did not know the cards come in different sizes. I do not know what size card my phone requires. Is it possible to return this card for one that fi...
I have noticed that it states that I have used 66 international minutes I know I have not made any international calls, I have gone through my account and can't find any usage.
I've added 20 dollars to my account but have Bern locked out and my account is temporarily suspended I want to add more money with my credit card but can't get access I do t know my 4 digit password either nothing is working I just want my phone to w...
This morning my phone was working just like any other day, then within minutes it started saying 'Unregistered SIM' and haven't been able to send/receive calls/texts all day n haven't been able figure out how to fix it all day! I hope someone can hel...
I am trying to port my phone number from public mobile to Rogers but public mobile won’t send me an sms despite multiple requests over 90 minutes. My monthly payment was due for Public Mobile on April 23 but I did not pay because I have activated Rog...
My auto payment credit card has expired and my payment with auto deduction was declined. So my plan was temporally suspended. I have replaced the information of my new card. Will it automatically re-activate my plan? If yes, how long does it take?
Hello Team, I am not sure how can I get international roaming facility (talk, text, data) while travelling to Asian countries on vacation especially to India.Looking for assistance. Thank you
Hi, I have a phone number 6**********4 with Public Mobile. Recently, I made a decision to open an account with TELUS Mobility and they had difficulty completing the transfer with my IMEI number. For that reason, I need my account number and I am not ...
I am currently on the $50 a month public mobile plan and I would like to change to the $70 a month public mobile plan starting now can I just pay the difference
I've tried resetting the network and rebooting several times, with the APN at sp.mb.com and isp.mb.com both. The iOS is 15.4.1. So I also tried downloading a profile from the .nz website however there is no option to install it on the iphone. What sh...
With another large attack on T-Mobile in which access was gained to multiple resources and 30k source codes for T-Mobile application were downloaded. What assurance do Public mobile costumers have that this will not happen to our beloved mobile provi...
I changed my number over to Public Mobile. I can call out but can't receive calls or massages. I didn't receive authorizing text from previous provider. What can I do?
A test of the Emergency Alert system just happened in BC and my daughter got the alert, but I did not. Here is what I have tried: I went to Settings > Notifications > scroll to the bottom, and there is literally nothing there for government alerts.I ...
My $25 plan says it includes receiving international text messages from overseas while I am in Canada. I am not able to receive any overseas text messages. Does anyone know how to make it work? Thanks!
