Community

Resolved! Monthly charges

I signed up for a $15.00 monthly plan.I am billed an additional $10.00 for what is called "30-day plan".  Total = $25.00Why?

Resolved! How to check status of service request

Can someone please assist how to get status of service request.Thanks in advance

Resolved! Keep getting extra refer-a-friend rewards for no reason

Hello, I keep getting extra refer-a-friend rewards without actually referring anyone. I have referred two friends using my code but that was sometime ago. Out of nowhere last week I got a text about about a new one. To which I never referred anyone s...

Resolved! PIN - setup question

Sorry, more newbie question I was told my PIN wasn't setup when I called for my Porting issue.  The lady tried to set it back up for me but said she couldn't and I have to set it back myself at My Account I checked everywhere in My Account but unable...

Resolved! Auto parts problem

 Hi there.... What does this mean ? Hey, it's Public Mobile. The card registered for AutoPay on your account will expire in 7 days. (1/2) Please visit https://selfserve.publicmobile.ca/ to make an update to ensure uninterrupted service. (2/2)

Resolved! reward dollars bounce back and forth($1 difference)

Hi, I have two accounts, both received multiple cha-ching messages lately.weird thing is the rewards dollars changing from day to day, sometimes $5, and sometimes $6. also $6 dollars shown but only 5 referred numbers shown. LOL. same happens to anoth...

Resolved! Are there no more Canada calling minute add-ons?

Are we supposed to buy the us minutes addon if we want extra calling minutes in Canada?

Resolved! I have a Scotia Visa Debit that won't work when I trybtompay. I used the suggestions 're capotals

Resolved! Locked out

Need to find out account number for my account but I can’t login 

Resolved! Account payments and suspension and more help plz

So I am new customer and I am in BC with BC number. Yet region was set at Ontario so time difference my account was suspended due to my money was added in time I am guessing. So any way I paid my 50 voucher and tried to reactivate my account 5 times ...

Resolved! I want to cancel my cell service with publicmobile how do i do that

Resolved! APN settings Greyed out

I don't want to use a freedom mobile card to change my APN settings. There is no way to add a new APN, only an option to reset to default. Im under the impression a Moderator can send an APN config file?Looking for this, since a more permanent soluti...

Resolved! faster data

Hey there, just wondering when public mobile will be getting 4g lte unlimited data in canada like it's competitors? Thanks

Resolved! Adding new number

I have already one prepaid. How to add another number in my account?

Resolved! When 1 G free data for 6 months flash sale will be appeared in my account

I signed with my email for 1 G free data for 6 months on 15th November 2020,and activated my SIM card on 19th November 2020, as required before December 4th. I can not see the free data in my acount. When will it be added to my account? Thanks for he...

Resolved! Thinking of switching to PM but what happened to the promos?

Is there actually no promos at all going on for black friday? the plans look very similar to the competitors except that PM is 3G and the others are LTE.  I take if i switch now, im going to screw myself over and not be eligible for any promos right ...

Resolved! Bonus Data Gone

Hi I was given 500MB free and 1GB and 400 free Intl long distance call my 500MB and 1GB of data are both gone. I was not informed this was a temporary offer. Can you please clarify or confirm. If yes please let me know when. Thanks 

Resolved! How to add a new line to number...

Hi team,Are there any benifits to add a line other than 1 dollar creditThanks,Nitesh