Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My email was hacked. My password was changed and I can no longer enter my email account or change my password. As a result I can no longer open my account with Public Mobile. I can't even speak with the auto help assist. What can I do?
Hi,Need to change my bank details but cannot remember neither password and my security question.My plan has been deactivated cause the payment didn't went through.Need to speak to someone to change my bank details as i cannot get into my account !
If I switch my phone off before leaving Canada and take it to Europe will I still receive voice mail messages or will Public Mobile still know that it is in Europe and it will have no service therefore no ability to leave a voice mail. I ideally don’...
Reset passwordI am locked out of my email address there fore i 7cannot reset my passwordThe email address is Please be aware I cannot access this email account. I am trying to change the sim card on this account.
Hello, I recently ported my number out so my account was deactivated and I don't have log in access anymore. How can I make sure the pre-authorized payment was also removed/deactivated not to be charged moving forward? I'm trying to submit a ticket t...
For about two weeks now I’ve noticed when I turn my data on it will connect for my fb messenger but not my actual internet I can make it to google but that won’t even load fully or properly than it’ll crash and when I try to type in any webpage it’ll...
my plan has just expired today and im trying to change my credit card but it keeps saying its unable to verify my card. I've been able to verify my card with zero issues on everything else and i've had issues with public mobile payment in the pass I ...
This is a follow up to my message posted on April 24 ,2022.My sim card ending with 4669 stopped working on April 24 the. It can neither receive nor send signal.I went to purchase a new one ending with 2974 from Walmart. Activated it on line and has...
I see now that Koodo Prepaid has matching plans to all of Public's plans and a few others with "4G" capped speeds. I'm curious as to what people see as the differences between or why Telus is overlapping. (Postpaid plans overlap pretty significantly ...
I’m on the 25$ phone plan and am on auto pay but my plan won’t renew even though I have sufficient funds and I have tried making payments but my plan won’t activate again.what do I do?
I have been using Telus Prepaid card and try to move my Telus mobile number to PM. I waited and replied "Yes" to the message I got from Telus during my activation process. Since then nothing is happening. I can not make a phone call with a new P...
The funds on in my account. The plan was due today. It keeps telling me to reactive my plan. Everytime I try to make a payment it's says there is something wrong with my card. I even tried using a different card. Still won't let me. Please help
I purchased a Sim Card from Public Mobile. The Sim card I received is too large for my iPhone 11 pro. I did not know the cards come in different sizes. I do not know what size card my phone requires. Is it possible to return this card for one that fi...
I have noticed that it states that I have used 66 international minutes I know I have not made any international calls, I have gone through my account and can't find any usage.
I've added 20 dollars to my account but have Bern locked out and my account is temporarily suspended I want to add more money with my credit card but can't get access I do t know my 4 digit password either nothing is working I just want my phone to w...
This morning my phone was working just like any other day, then within minutes it started saying 'Unregistered SIM' and haven't been able to send/receive calls/texts all day n haven't been able figure out how to fix it all day! I hope someone can hel...
I am trying to port my phone number from public mobile to Rogers but public mobile won’t send me an sms despite multiple requests over 90 minutes. My monthly payment was due for Public Mobile on April 23 but I did not pay because I have activated Rog...
My auto payment credit card has expired and my payment with auto deduction was declined. So my plan was temporally suspended. I have replaced the information of my new card. Will it automatically re-activate my plan? If yes, how long does it take?
