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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Activation

I activated my new account/Sim Card then I inserted my SIM card into a new IPhone XR I had purchased up front and it’s not working. It says that the SIM cars is not supported.

Resolved! A post on Facebook made me curious, 911 calls?

Just wondered, say someone's autopay fails, and they don't know it yet but need to call 911, will it still go thru ? This person was with Rogers, and they legit needed an ambulance, but even their 911 call got rerouted to Rogers billing center as the...

I am paying for 2 accounts even though I'm only actively using one

Data not accessible

I bought a new public mobile sim last month and I did a 15$ plan which was supposed to come with a 250mb data. However this data has been unaccessible. I use wifi at home but every time I step, I tried to switched to the 250mb data, it never worked. ...

Resolved! Mistake

Data Only

If I ws to activate the data only plan, is there an add on that allows to purchase more Data, or is $30 per gig, meaning if I need another 1GB I pay another $30?

Resolved! Signing into account

I activated my SIM card yesterday and right before I received validation the website froze. The transfer didn't seem to work yesterday but this morning I had no phone service with my old provider and when I put in the public mobile sim card it worke...

phone makes outgoing calls...wont send or receive texts or take incoming calls. It's been activated

Resolved! phone makes outgoing calls...wont send or receive texts or take incoming calls. It's been activated

SIM network PIN blocked. Enter SIM network PUK

Resolved! Has anyone else had phone Hijacked??

Woke up this morn with No Service, after the frustrating process of opening 2 tickets to try for assistance and combing thu pages of community posts turning on and off settings restarting trying sim in other phones other sims in this phone it was det...

Reset password but username not found?

I am trying to get into my account to change payment information as it looks like credit card has expired. I have forgotten my password and when I try to reset the password it states it cannot find my username. How do I resolve? Regards

Can't Reset Login Password

hi there, i can't reset my login password - reset email never arrives and its not in spam. Account has been locked out, can you please help?!

Great Help!!

Had some issues with my wife's new account. We had an answer in minutes...problem solved!!So nice to have this resource for help. Regards Jack

Resolved! p

last

Unable to log in

I have just set up my phone and it works fine however, I am not able to log on to my account. I thought maybe I messed up my password, but when I try to reset my password, the system does not recognize my email address. Nobody in Live Chat was able t...

Resolved! SIM ORDER

It is being 10days, and I have not received my sim. Canada Post tracking is saying there is no record of the order.

Resolved! Apple watch

I was curious if I switch to public will I be able to have my Apple Watch connected as well? And share the data? Thank you!

Considering Moving From Rogers

We are paying over $200 for two phones with Rogers, which is ridiculous.So, are considering migrating to Public Mobile. Our Rogers Plan includes the following: Unlimited CanadaWide CallingUnlimited CanadaWide Sent & Received Text, Picture & Video Mes...

Resolved! No service, SIM activated. URGENT

Need access to phone line activated my sim online, payment is processed but no service. Help???

Moderator not getting back to me!

Hello, I recently signed up with public mobile and want to port my old number with Telus. I have a small business, and currently no one can call me! I asked last Wednesday for a moderator to contact me, and nothing yet, so I submitted yet another tic...

Using Public Mobile

Re: Need to know customer service number

HiWhat's happening with my two numbers here?

Resolved! Voicemail not working

I press 1and the call fails, what am I doing wrong?

Resolved! Outgoing calls not made but showing in data usage.

My usage data shows many brief calls ( 8 to 34 secs duration) originating from my number in Alberta to a number in Saskatchewan. In the next column it mentions origin as "All" instead of Alberta. I never call up this number. Why is this happening ?

Need to know customer service number

Resolved! Need to know customer service number

Does anybody North public mobile the customer service number

Bad signal in basement

Hi all, I've been with PM for almost 2 months now and it's been great except that I get a lot of people telling me they cant hear me and dropped calls when I'm in my basement. I never had this problem with Roger's which is who I had before. Is ther...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Activation

Resolved! A post on Facebook made me curious, 911 calls?

I am paying for 2 accounts even though I'm only actively using one

Data not accessible

Data not accessible

Resolved! Mistake

Data Only

Resolved! Signing into account

phone makes outgoing calls...wont send or receive texts or take incoming calls. It's been activated

Resolved! phone makes outgoing calls...wont send or receive texts or take incoming calls. It's been activated

SIM network PIN blocked. Enter SIM network PUK

Resolved! Has anyone else had phone Hijacked??

Reset password but username not found?

Can't Reset Login Password

Great Help!!

Resolved! p

Unable to log in

Resolved! SIM ORDER

Resolved! Apple watch

Considering Moving From Rogers

Resolved! No service, SIM activated. URGENT

Moderator not getting back to me!

Moderator not getting back to me!

Using Public Mobile

Re: Need to know customer service number

Resolved! Voicemail not working

Resolved! Outgoing calls not made but showing in data usage.

Need to know customer service number

Resolved! Need to know customer service number

Bad signal in basement

Can't sign up.

Transfer subscription

Data regularly not working in southeast Vancouver

Forbidden a1 error

porting number from Koodo to PM while outside Cana...