Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Since 5G is here well public mobile switch 3G to 4G LTE to catch up sent everyone will be on the new 5G towers doesn’t make sense for public to use 3G Anymore as we were one speed below now we are two speeds behind any thoughts?
Hi, I set up my Public mobile sim card yesterday and the plan I selected includes unlimited international texts (the $25/m plan). I was able to text a friend in Ireland yesterday but they were unable to send a reply to my Canadian number. Does anybod...
I don't remember my PIN from when I got my plan.
Data & Add-OnsAmount Used500MB + 500MB at 3G Speed35.060 / 1024 MB Data & Data Add-Ons NameData Limit* (MB)Data Used** (MB)Remaining Data (MB)Status500MB + 500MB at 3G Speed102435.060988.940Active Usage tab breakdown of data usage - which totals 32...
Hi there, My last automatic payment was paid on Oct 20. I ported out of Public Mobile on Oct 27. When can I expect to get the refund(prorated of course) on my credit card? I am unable to check these details as I think my Self Serve account was delete...
I have signed up for a new account and requested to have my old number ported.I got a text message on my old sim that said there is an issue porting my number and that someone would contact me. It's been a week and no one has contacted me in any way....
Hi, I am having a hard time logging in for some reason. I while back I had a different account hack so I went on a tear, changing every login I have. I just reset my password which worked but it still says login failed. I'm not sure if I'm using the ...
unlimited data on $25 plan starting from 3G right?
I am under the $10 a month plan.For the very first time, I went over the 50 minutes Canada wide limit. My usage history shows that the total time for all incoming and outgoing calls in the current month is 86 minutes so that I would have expected a ...
Hi, i am trying to make a payment from my credit card but the transaction is being denied. I contacted my credit card company and updated my address ( as that was the main issue). The address has been updated there and I also made the changes on my p...
Hi guys, i was just wondering what happens with my rewards if I end up leaving public mobile but then come back in the future. Would I get my rewards back after returning? Or would I have to start from scratch with no rewards all over again?
Edit: 2021-12-22 This issue appears to be fixed since the November or October Android 12 security patch. My 4a no longer has this bug. Make sure you're on the latest update of android 11 as of october 28th.April 2021 edit: Still happening as of Apri...
I registered my phone a week ago and it is still does not have a phone number assigned to it.
Hey Community Member! Welcome to the Public Mobile Community. Our Community is a place where you can search for answers to your burning questions, help other Community members, earn rewards, and so much more! Navigating the Community might seem a b...
There’s a lot you can do on the Public Mobile Community, but we also recognize that it can be a bit overwhelming if you are new to the platform. In this post, we will do a deeper dive into the following: Searching for a SolutionAsking a questionAns...
well, i do want to give away my sim card by transferring someones virgin mobile plan and sim to my public mobile extras. hopefully this message is clear but we can discuss, i may take few days to respond tho no hurries
I was creating an account and when I needed to confirm the info, my postal code was not correct so I clicked previous button over and over until it brought me to the page to reenter it. i reentered the postal code, then it said the password I had pre...
Hi all, I'm currently on Public Mobile's dated $135/90-day + unlimited provincial talk + 6GB LTE data plan. I'm thinking of adjusting my plan based on my needs, as in: 1. I prefer Canada-wide talk, but don't need that many minutes;2. I only need an a...
i just registered/activated and went to settings to set the data info and Cellular shows No SIM! Now what do I do?
Hi there,I've been trying to login and my account has been disabled but I'm still using it.I've just use as a messages with my mom so it's a simple account. I cannot access the self-serve anymore because I've missed some payments.The number still wor...
I have new credit card and I failed to change that on auto payment.I know where to go on my account but the problem is that my credit card is not accepted.When I contacted my bank they told me it is denied because of address provided from Public mobi...
Hi this may be an issue with transferring an old number but I went through the sign-up process and after entering my information and payment it landed me on an “error 404” page. I can’t log in using the username I set up during the account set up; n...
Alright. So I just bought a new phone from eBay and put my sim card from my old phone to the new one and everything else works(calling and texts). But once I'm out of range of Wi-Fi my mobile data will not work. I have 4gbs. It says it is disconnecte...
Anyone know why no 10$ credit has been applied to my account after using a referral code?
I had my husbands phone activated at London Drugs store this morn. He has a new number. Since then our phones have no ring tone and he cannot receive texts. We have them turned up to max. Does it take a few hours to activate his phone.Help !!
Moved sim card from iphone 6 to iphone 11. Getting a message that says Sim not supported. I bought the phone from a used site. Is the phone locked and if so how can I unlocked. The phone was in a sealed box. Why would the phone be locked?
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