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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! SIM card activation issues

I had my phone# transferred from Koodo. I assume that it worked because I got cut off from Koodo, but I am left with a phone that does not recognize the SIM. It is a newly purchased MaxWest Gravity 5. According to the device matcher it should work wi...

Account says "expired" December 7, signed up that day

I went to a store to sign up for public. I paid for the month and sim card. My phone works with data, text and calling. I'm just worried that I may lose my 1 GB extra promo as your account has to be in good standing. What can I do?

Cancel Auto Pay, and this service

I can not get logged into Self Serve, does not accept my username.My phone will not allow me to makcalls , or to text. How do i cancel AutoPay, if i can't get on to Self Serve. Do i have to cancel payment through my credit card. Public Mobile, has be...

Can´t activate my sim card because of my paymant info

When I try to activate my sim card everything works until I am told to enter my payment info.After typing in everything right it just gives me an error message. I´ve tried like 10 times and I can´t get it to work.

Puk number.

I have tried contacting the moderator team to obtain my PUK number. It's urgent that I receive it so I can text and call but they have yet to get back to me and I was wondering is there's any other way to get this number?

It says account suspended

Account suspended but I paid what I can do it have been 1 week now

Resolved! Failed Registration > Now says SIM is invalid

Hi,I tried to create a new account and register for a new plan.Went through all the steps. On the last page I hit activate.It said something like 'unknown failure try again'.Now I get stop at the 1st step, as it says I have an invalid SIM (which I as...

Rouming problem in $60 plan in ND

Hi allLast 2 weeks 90% of attempts make a call from N.Dakota I hear "no route found" and can't reach my destination.Same time and place I can call by any internet messenger like viber, fb-mssger...How to win?

Resolved! Current $30 Plan

Hi, when I signed up to PM last March I got 1.5 gb data + all I can text N/A + all I can talk Canada with auto pay for $30. Somewhere along the way I now only get 1 gb data + all I can text N/A + all I can talk Canada with auto pay. I see there is ...

Resolved! Paper bill

Does anyone have an image of the paper bill PM can provide? Referred a friend last week and they wondered what it would look like. If anyone has an example they'd love to see it before ordering one, waiting a month, and not getting the proof they ne...

Resolved! How can I cancel my account?

I have signed up for the use of Public telephone usage with monthly payment. I have not insalled the SIM card and will not be using my andriod phone. I want to purchase a new phone and use it. I also wanted to transfer my number from my other provide...

Phone bill

Hi I recently got some text incoming and outgoing from a # that shows on my bill but I never received any text or sent any text to that # would anyone know how it could happen thx

Resolved! Referral code

I put a referral code when I signed up but I didn't get 10 $ credit. Is it too late to try again?

Not Receiving any text messages...

Hi I recently made the switch to Public mobile on my work phone but I'm starting to regret this decision, the prices are great and I assume the service would be at least somewhat dependable but this has not been the case. As of today (as far as I kno...

Resolved! US Roaming Bundle Renewal Disappeared

Hi! I recently purchased a 10-day US Roaming bundle (talk, text, 250MB data) for a 14-day trip to the US which I ordered on Saturday November 30th. This roaming bundle was set to expire today (December 10th), so I purchased the same 10-day US roamin...

I am unable to receive or dial any call from my number.

Hi Experts,I haven't changed the phone or any plans but for the last 3 days I am unable to receive any call or dial. Only able to send messages and even unable to receive any message. Help!

Plan expired

It says Account Status: Plan Expired For 1 week now however I paid my plan ! It is effecting me to get my free holiday 1 GB gift what should do now Please disregard this message if you have enough funds in your balance or are on AutoPay. Your accou...

Resolved! Long Distance Minutes Add-On

Hey, I am wondering how to call out to international numbers such as in the U.S. if there is anything to know like putting (1) before the number I call or (011) then the number. I asked Simon and got nowhere.

Resolved! receiving text outside Canada

Hi guys, Ineed your help, i need to receive a text from td bank but i am in Spain and i am not getting anything, what add on should i buy? because the only add on about texting i see is U.S roaming which i am guessing it doesnt apply here. What shoul...

NOT RECEIVING CALLS OR TEXTS

For the past few days, I haven't been receiving calls or texts - I didn't know this until I called my voicemail to find dozens of recordings for important appointments which were missed because my phone didn't ring. It was on loud, fully charged and ...

Resolved! Holiday Add-on thing

Hi, just wondering if when they say that the 1GB and 400 min one-time add-ons will fall off your account when used up, that means they don't expire at the end of the month, right?

Cancelling PM Service and reactivation inquiry

Hello! I wasn't sure where to post so I hope this is the correct thread! I have a couple questions... 1) Can I cancel my PM service under my account settings? 2) If I do cancel, will my SIM card still be valid to be reactivated at a later time? Th...

Where is my 1 GB extra on my $50 plan???

Where is my 1 GB extra on my $50 plan? I signed up last week and when i signed up there was a extra 1 gb promotion available for 8.5 gb plus 1GB extra per month or 9.5 GBS monthly. On my account it was never added? Data & Add-Ons Amount Used$0 Fr...

PM billing/payment improvement to reduce impact to service

Today, my PM service got shutoff and upon login despite having auto-pay turned on and regular billing all the past months, the service got turned off because the PM billing system identified there was some change in the CC or too many payments the da...

Can't top up- account suspended

My account has been suspended because I didn't top up by 12 am this morning. I've tried topping up online as well as by phone and it won't take any funds. I've tried different top up cards and nothing. I can't reactivate online without adding fund...

no service

Joined public mobile 2 weeks ago and it worked fine. Today phone indicates no service.

Resolved! Do I still have the 1GB promo even if I switched to a cheaper plan?

I switched from a $40 or $45 plan to a cheaper plan for the time being ($15) but had a 1GB promo. Do I receive 250MB + 1GB every month for $15 or is that no longer valid since I changed my plan? Note: I'm talking about the 1GB promo and not the 1GB h...

Can't make phone calls, keep getting message 8UM2

Hi Guys,I received a phone call today but missed it (and it's for a job too so hoping they will call back...), when I tried to call back it just has the message 8UM2 even though the phone number is in the same province as me. I notice when it called ...

Service Suspension

I am currently extremely frustrated and dissapointed because for the second month my monthly service renewal didn't work... i tried adding the payment card again along with two different cards and it says it can't validate my payment card. If this is...

us roaming

I went to Las Vegas Monday, November 25th and back into Canada on Saturday, November 30th. I tried adding on us roaming, data and texting but it never worked. Now that I'm back my texting still isn't working and I have taken off my roaming but nothin...

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