Data not working

[ericamark]

My data isn't working??

[BKNS27]

@ericamark 

Check your Cellular Data to see if it is turned on.

Also login to your account to check your data usage.

[esjliv]

@ericamark - if above suggestions have been checked tried, and still issues, try restarting your phone, removing and reinserting your SIM card, or toggling into then out of airplane mode.

[JL9]

What plan do you have? the 15 plan (and even the 25 plan quite frankly) can deplete your data quite quickly if you are not careful. Your self serve account will determine if you have any data remaining.

[hTideGnow]

HI @ericamark if you are on iOS, make sure your carrier profile is up to date (and your OS as well)

For Android, check the APN settings

or a quick way is to try Reset Network settings

[computergeek541]

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@ericamark wrote:

My data isn't working??

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Was it working before? Or, are you a new customer or have a new device?   I would check your phone's setting.  Here is a good place to start: https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Another possibility (if data was working earlier) would be that you may have run out of data on your account.  Log into your account and see how much data is indicated as remaining.  If it doesn't show any data amounts on the first page for Data and Add-ons, it has all be used.