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New 1 GB Data Promo

Guster
Great Neighbour / Super Voisin

I recently received 1 GB data promo and am seeing data usage on my account. My plan (prepaid $13 talk and text) did not originally have data. I had turned mobile data off on my phone.

1. Is the promo time-limited or permanent?

2. If I use my wifi for data will such usage appear on my account?

3. What happens if I exceed 1 GB of data?

4. Can I turn data on / off at my account website?

1 ACCEPTED SOLUTION

Accepted Solutions

hTideGnow
Mayor / Maire

HI @Guster   

how you got the 1GB? or it was just added there ? 

How it show up on your My Account?  do you want to post a screenshot?

 

1. If it is there under My Data & Add-on , likely one time.  If it is under My Promotions, it should show something like 1/6 or 1/1 or 1/12

2. Wifi will not use data, but better to turn off data on your device

3. PM is prepaid, if you done using the 1GB, it will stop working

4. You cannot turn data on /off on My Account, but you need to do it on your phone to save data usage and make sure you didn't use it by accident

View solution in original post

3 REPLIES 3

hTideGnow
Mayor / Maire

HI @Guster   

how you got the 1GB? or it was just added there ? 

How it show up on your My Account?  do you want to post a screenshot?

 

1. If it is there under My Data & Add-on , likely one time.  If it is under My Promotions, it should show something like 1/6 or 1/1 or 1/12

2. Wifi will not use data, but better to turn off data on your device

3. PM is prepaid, if you done using the 1GB, it will stop working

4. You cannot turn data on /off on My Account, but you need to do it on your phone to save data usage and make sure you didn't use it by accident

darlicious
Mayor / Maire

@Guster 

That will likely be a 1gb data add on. It will stay on your account rolling over every 30 days u til completely consumed. You can toggle moblie data on an off in your phone settings. You will have to toggle it on to send and recieve MMS but they won't use the add on data. Keep in mind the data you have is full speed 4G LTE. Don't be doing any speed tests! Here's more info....

 

Spoiler

Here is some more tips on data usage that can help you conserve data usage and/or find where high data usage is coming from.....

 

  1. Turn your data saver on.*
  2. Set your data tracker to the correct calendar dates of your 30 day cycle.
  3. Set your data warning. ( I set mine to 25% of plan data**.)
  4. Set your data limiter. (I set mine to 50%.**)
  5. Turn off all background data in your app usage settings.***
  6. Set video content to play on wifi only ( or off altogether) in each individual app's settings.
  7. Turn off wifi assist for iPhone or the Android equivalent.
  8. For low data plans turn off mobile data and turn on when needed or to download MMS.
  9. Use free wifi when available.
  10. Double check that your phone is connected to wifi. Your phone can sometimes not automatically reconnect to wifi after rebooting, resetting or leaving/entering a wifi area.

*Android and iPhone's data saver tools work differently it is prudent to check settings in each phone's apps for such things as your photo app for device syncing, backing up etc.... Note: viewing or searching for backed up/stored photos can use considerable mobile data.

 

**Public Mobile sends out a text from 611 giving a warning at 75% and 95% of total data usage. If you have data add ons these warnings include both plan data and add on data.

 

**So if you just have 1gb of plan data you will get a warning at 756mb/1024mb and 973mb/1024mb. However if you have 1gb of plan data and a 5gb data add on (1024mb+5120mb=6144mb) these warnings will recieved at 4608mb/6144mb and 5837mb/6144mb respectively.

 

**This is why setting your data warning and limiter is important so that an errant app's sudden usage can be noticed and/or stopped by your phone's data usage tools rather than relying on pm's limited warnings system.

 

***Background data can use up to 38% of your data that is pure wastage.

 

Get in the habit of taking screenshots of your overview page and payment history before and after renewal for record keeping and checking that your data and/or limited minute/text counter resets.

 

 

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

JL9
Mayor / Maire

Keep in mind if you do keep your data off you won't be able to send MMS, does the 1GB have a title or indicate at all what the bonus is?