Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm unable to make calls or texts, but have found a few calls to my voicemail over the past day. I can't seem to switch my SIM back to the card I have in my phone. What do I do?
Hi I'm helping out my friend set up their self serve to get the free gifts but it wont recognize his phone number. We've already sent in a ticket but wondering if there is any other way to fix this before the midnight deadline? He activated in store.
So I have not had service for two days. Tried everything. Today I check my account online and it shows the last 4 digits of my sim card....they are not the same as the Sim Card I have always used since day one. I have never changed it. Impossible to ...
Hi there - I just ported a number to Public Mobile yesterday. Noticing my bars (Samsung phone) are toggling between 0-2 bars. It went to 3 bars when I was on a call.I am not in a remote area, and not in a concrete building or anything. Another Public...
Just curious if there is any known issue with Scotiabank Visa's not being accepted by Public? Trying to change my payment to my Scotia VISA and it will not accept the card. My bank says that it is approved on the banks side and it needs to be manuall...
My phone bill is pre-authorize. It is deducted from my checking account every month. I have seen where it was deducted from my account on December 1st, 2020 but my cell phone got disconnected. Can you kindly look into this matter for me.Thomas Campbe...
Hi everyone, Thanks in advance for your assistance. I have recently joined PM and am having dofficulty sending/receiving picture messages. I am able to send/receive text messages and phone calls. I can even browse utilizing data/WiFi, and can send...
i am a new customer, and want to get the Boxing Week offer, but i forgot to submit my email befor i activate my new SIM card. now i activated it but i couldn't get the free data.how should I fix it now if i still want to get the 5GB free data? thanks...
Straightforward. Paid my bill in full. Account still inactive. Tried loading $1 in case it was a system error. Account inactive. Turned auto pay on and off. Account inactive. Send messages to admins and opened service tickets. Account inactive. Rest...
Even though my plan is active, I cannot call out nor can I use my mobile data.
We have tried to reset our password, but we have forgotten the security questions. If you could help us, it will be greatly appreciated. Thank you.
Hi all, happy new year. Looking for some guidance here.I went through the following steps:- entered the PM sim card #,- entered all my info- chose a new telephone number- chose $25 plan - chose holiday deal add-onsTHEN when i pressed submit, it broug...
I purchased a Refurbished phone and Sim card from Public Mobile a few days ago. I received a Confirmation email and receipt with order number... That was is...My questions are...Will they email me with a Tracking number once it ships?How long does it...
Hello, I need to get my account number but I am unable to sign into my account using my email or phone number, please help me quick as a I need my account number asap. Thank you
Activated a new public account. I’m looking to port my number from Koodo.
As of today https://canadiancellsupplies.com/collections/sim-cards/products/public-sim-card
I got the free gift of 500 international minutes. I successfully added it to my account. I am trying to make a call to Nigeria but when I do it, it says public mobile here, you don't have talk on your account. Does it take a while to add to my accoun...
Hello Public Mobile members. I have an important question to ask. The government of Canada has requested an official bill print out. I have submitted the monthly breakdown found online but the government deemed it as unprofessional. They said quality...
Hi, I wanted to know if the 35$ plan with the 5$ discount is it only for a certain amount of time?I would change to this one, but would the 5$ discount stop at some point to revert back to 35$. Thanks
I am already enrolled to autopay with a credit card and would like to change it. From the Payment tab on my account page, i am able to remove autopay. But when i enable to autopay, the old credit card is still in use and cannot remove it so i can my ...
Activated 1 day before Boxing Day promo - Can I still get the promo?I registered my email for Boxing Day promo and received an email to activate to get the bonus offer but I already did a day go it started
Hey gang...I am 62 yrs old and not all that familiar with doing things online. I have accidentally paid my phone twice yet the balance showing is only 1 payment but my bank details say I paid twice.
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