Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just got this text from 611. "Please visit https://selfserve.publicmobile.ca/ to make an update to ensure uninterrupted service. (2/2)" It says it is 2/2. I did not receive 1/2. Does anyone know what this is about? My renewal is not until the 19t...
Due to the pandemic, I had to leave Canada and come back to my home country. I would like to keep my account activated and have the same phone number when I come back. Is there a minimum payment plan or any other option to do so? Thank you!
Hi,Could any one please conform "Samsung SGH- A847R" is not compatible with the network.The phone name isn't in the mobile list and it's frequency doesn't match.Thanks.
hi my referal code is O0xxxxx (not posting full code, only teh part in question). As you can see is has both a "0" and "O", which can be confusing. Before i ask the moderators, just wondering if anyone has had success getting their code changed? ...
I was wondering why we don't have anything advertising no overage costs with data?
Hello Community,As it stands, I do not see any option with Public Mobile to use services outside of North America. What is suggested to do when travelling outside of Canada and US?
Signed upfor autopay months ago,last payment was taken out June 1st......phone has been shut off since yesterday(june30th)and no payment take out of my account yet?
Hey There,Yesterday I changed my plan. Today my new plan kicked in and when I went to have a look I realized I picked the wrong plan. Do I have to wait the full 30 days before I can change it again? Thanks,Richard
Having just recently set up my voicemail, I seem to have been forced to record a greeting. I have always preferred to use a standard generic greeting rather than record my own. Anybody know if this is an option?
I have checked the compatibility checklist for Samsung A10S but all I could find is A10. Does anyone know if this phone may be used?Thanks
my new phone is asking for pin and i dont know where to find it. i see that several people have asked the same question but no solution provided??
I recently changed my sim from a samsung galaxy s6 to an s3 until my new phone shows up. It is asking for an unlock code to be usable. How do I get this code?
I received a text from Public Mobile saying I have used 95% of my data but on my phone it only shows I used half of it. Now my data isn't working. Anyone know what to do? If not I can get more data for this month.
A friend has a new phone he wants to use on PM , but also has the unlock code for his old phone ( which he wants to unlock and give to his son ). Can I use the PM SIM to activate the unlock screen on the OLD phone , then insert into the new one and ...
I am not able to login in to my account I forget my password and don't know the security question and answerhow can I get my new password ?is there any customer service number to contact with
I'm trying to cancel my account, but it won't let me in. I have switched to another service provider and have transferred the cell # with Public over , so does this automatically deactivate my account? Is this the reason I can't get in?
I filled out the activation process and the SIM number was working. However, when I was paying, the payment process timed out and told me to log back in (I do not have a log in as I do not have a phone number). When I attempted to redo the activation...
Is Samsung SGH-T456 compatible with the Public network/service. When I insert the Public sim card the phone is able to see only: Rogers Wireless. But when I select it it says: Not Allowed. Any helpful tips would be highly appreciated.
Hi! New member here! I’m wondering when the 1gb data bonus for six months will be applied to my account? I was not given a promotion code over email
I don't have Government Alerts Section on iPhone 8 under Notification so I don't receive any government amber alerts?? Please any help?
Hi I'm having an issue with my account. I cannot send SMS/MMS to a relative who is on the Freedom Mobile network. Google / Android MMS app says Waiting to send. And eventually after it times out. "Not Sent. Tap to try again" I can send and receive to...
Hey Guys, Last year I bought the $60 plan that included US roaming and US data. I was looking into the plans now because with what's going on in the world I will not be going to the US for the foreseeable future. When I log in to my account it now te...
How can i unlock my S8+ phone, Samsung?
Hiiiii so I moved about a month ago. I've had this issue before but it was a simple fix. All I had to do was change my address to my new billing address. This time I thought it was a banking issue because it told me to call my card provider. I was on...
I recently got a Samsung SM-A530W phone. I just ported my phone over from Rogers (where I was using an old flip phone). This Samsung is my first smart phone. I charged it up put in the Public Mobile nano SIM card. It is working. When I turned it on ...
Hi everyone,So yesterday I was out for a drive so wasn't on my phone much at all except to play music and according to my records at 12:18 pm I used almost 9000 MGB. What on earth would have caused me to loose data like that when I was barely on my p...
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