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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 26706 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 38605 Views
  • 185 replies
  • 29 Bravos

Sending international text

Hey, I am trying to send an international text using the regular format to Malaysia, +601xxxxxxxx. Although the message indicates as delivered but the opposite side does not receive text still.Am I doing it wrong or is there certain code needed to be...

jasmineyeo by • Great Neighbour / Super Voisin
  • 1201 Views
  • 8 replies
  • 0 Bravos

New Number

Hello, I just joined with Public Mobile, I have activated my account and need to transfer my phone number from my Rogers account to Public mobile.  My Rogers account is still active.  I have not inserted my new SIM card with public Mobile into my pho...

Jgruber by • Great Neighbour / Super Voisin
  • 891 Views
  • 5 replies
  • 1 Bravos

Missing -Get a free 1GB data bonus for 6 months

Hey PM community, I did register an email address between June 23-25 and activated a new line in July 3rd on the $25 plan. The offer was Get a free 1GB data bonus for 6 months. Until today July 9th no promo applied. Not even sure how to escalate this...

maliken75 by • Great Neighbour / Super Voisin
  • 1187 Views
  • 6 replies
  • 0 Bravos

Resolved! Data Not Working

I upgraded my plan from $25  to $35 instantly because I was about to go over my data usage, and now it seems that my data is not working. How can I fix this?

Richard99 by • Great Neighbour / Super Voisin
  • 770 Views
  • 3 replies
  • 0 Bravos

Resolved! PUK code

I need this code to get into my phone number reset pin

Justice99 by • Great Neighbour / Super Voisin
  • 1138 Views
  • 3 replies
  • 0 Bravos

Resolved! Clarification on domestic (within) Canada long distance

Good Morning,I have received my SIM card and expect to receive my new, Public Mobile compatible, phone today or tomorrow (Friday).  I am considering the $35/month plan with unlimited talk and text within Canada.  Also, because of extended family in t...

f95476 by • Great Neighbour / Super Voisin
  • 869 Views
  • 3 replies
  • 0 Bravos

Resolved! Paying for account activation

HiI have just moved over from new zealandit doesn’t seem to accept my visado you have to have Canadian visa to pay or other there any alternatives?

omidy by • Great Neighbour / Super Voisin
  • 875 Views
  • 5 replies
  • 0 Bravos

Resolved! Access to old text messages

Hello, I recently got a new phone and am needing acces to text messages from a specific date. This date is longer than 2 months ago, so I can't access it by self-serve. Any assistance is appreciated!

hgr-92 by • Great Neighbour / Super Voisin
  • 1193 Views
  • 5 replies
  • 0 Bravos

Resolved! APN greyed out

Hi, just got a K-touch phone from aliexpress that runs Android 8.1 The APN settings are greyed out and cannot be edited. After messing around for several hours I got the adb method to open up a new APN dialog......also greyed out. From everything I'v...

Amnotnick by • Good Citizen / Bon Citoyen
  • 7515 Views
  • 38 replies
  • 0 Bravos

Resolved! Mistake with new SIM card

Hello,I put the nano card into my Moto E 2nd Gen. (XT1527) whereas it should have been the middle size between the three. Now I have a hard time removing it and would not want to break the phone.How can I get this fixed? I am paying my plan but canno...

gabymobile by • Great Neighbour / Super Voisin
  • 790 Views
  • 2 replies
  • 0 Bravos

Bill

Hello,my account # How can I print my bill?Thank you  edited by computergeek541: account number removed 

gl30 by • Great Neighbour / Super Voisin
  • 674 Views
  • 4 replies
  • 0 Bravos

Can’t get data working on IPhone SE

I’ve set the APN to what was suggested, but can’t get beyond this as there is no option to enter MMSC or MMS.  Is this because the phone wasn’t unlocked properly?  Seems to be the only thing I can think of?  

Movieking by • Great Neighbour / Super Voisin
  • 1167 Views
  • 11 replies
  • 0 Bravos

SIM Card Delivery - Incomplete

Hello, I have not yet received the delivery of my SIM card as it has been more than 8 days now. RegardsUser

pavan7314 by • Great Neighbour / Super Voisin
  • 974 Views
  • 8 replies
  • 0 Bravos

Resolved! Plan Deactivated need to restart

Hi my plan was deactivated due to 90 days inactivity, I need to restart it. If this reaches a public mobile employee, I would like to reactivate my account. 

Yeolesuvarna by • Great Neighbour / Super Voisin
  • 1411 Views
  • 9 replies
  • 0 Bravos

Samsung A50 Service provider SW ver.

I have a Samsung galaxy a50 running Android 10 and I would like to know if anyone with the phone has the same Service provider SW ver. found in settings, about phone,Software information. My Service provider SW ver. info is as follows for July-8-2020...

Resolved! Number of rings before voice mail?

Hi, I'm new to Public Mobile, so forgive me if this is a silly question, but is there a way to set the number of rings on my phone before it goes to voice mail? I have this feature on my landline, and just wondering if it can be done on my mobile. Th...

MikeCheck by • Good Citizen / Bon Citoyen
  • 4516 Views
  • 12 replies
  • 0 Bravos

Resolved! Two phone numbers, one phone

Hi,Can I use two phone numbers with one phone using any plan that Public mobile provide?I want to separate my business and personal phone number but it's tricky to carry two phones always.  

areum1616 by • Great Neighbour / Super Voisin
  • 3453 Views
  • 10 replies
  • 0 Bravos

Resolved! Account

I forgot my password and cannot get a new one. Help please

TRex by • Great Neighbour / Super Voisin
  • 724 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan expired - auto pay didn't work and manual payments failed

We've been on auto-pay for months now and haven't had any issues, however, this time we got a "plan expired" message and the phone is unusable with a recording to call *611. I've called *611 and attempted to add funds three times (used both our credi...

Da6s by • Good Citizen / Bon Citoyen
  • 2814 Views
  • 22 replies
  • 0 Bravos

Resolved! Auto Pay not working this month...

I've been on Public since Feb 2020... I set up my Auto Pay with my Visa. Just this month in July my account got deactivated for non-payment.  My credit card payments were processed find the previous months. So, I remove my credit card information, th...

olow by • Great Neighbour / Super Voisin
  • 1150 Views
  • 8 replies
  • 0 Bravos
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