New SIM card
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05-16-2022 03:45 PM
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05-16-2022 08:50 PM
@BJEC - what do you mean your old card is locked? Can you try your SIM card into another working phone to see if it works?
Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.
Or, just to be sure, check if your phone is not blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
Are you getting a PUK error. Follow this link to see if this helps:
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05-16-2022 05:02 PM
Much easier and less costly to change sim, if you activate a new account, you pay for it immediately, you also won't keep the same number (or have to jump through a bunch of hoops to get it back) Also you won't have the same rewards or promos on your account that you may have on your existing account. Hopefully you didn't activate a new one, that will also use up the sim.
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05-16-2022 04:14 PM - edited 05-16-2022 04:14 PM
HI @BJEC It is part of the My Profile box, Overview tab , somewhere top right of the page
or click this after you login:
https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/
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05-16-2022 04:05 PM
I don't see a 'Change SIM Card' option anywhere on the My Account page.
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05-16-2022 03:56 PM
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05-16-2022 03:55 PM
I'm trying to activate and replace it.
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05-16-2022 03:48 PM
HI @BJEC are you trying to "activate" the new sim or "replace" the new sim ?
if you are replacing the sim, please login to My Account, select Change SIM card and use email to receive the code. More details: