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New SIM card

BJEC
Great Neighbour / Super Voisin

I'm trying to activate my new SIM card but my old card is locked and I cannot receive texts or phone calls. 

7 REPLIES 7

esjliv
Mayor / Maire

@BJEC  - what do you mean your old card is locked? Can you try your SIM card into another working phone to see if it works?

 

Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

 

Or, just to be sure, check if your phone is not blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

 

Are you getting a PUK error. Follow this link to see if this helps: 

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml6dfoOGWCbzEjqGe8...

 

JL9
Mayor / Maire

Much easier and less costly to change sim, if you activate a new account, you pay for it immediately, you also won't keep the same number (or have to jump through a bunch of hoops to get it back) Also you won't have the same rewards or promos on your account that you may have on your existing account. Hopefully you didn't activate a new one, that will also use up the sim.

HI @BJEC   It is part of the My Profile box, Overview tab , somewhere top right of the page

 

hTideGnow_0-1652732039166.png

 

or click this after you login:

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/

 

 

BJEC
Great Neighbour / Super Voisin

I don't see a 'Change SIM Card' option anywhere on the My Account page. 


@BJEC wrote:

I'm trying to activate and replace it. 


 

HI @BJEC   Yes, you are not activating a new line but to replace it  as your old one was faulty.  Please login to My Account and select Change SIM card

 

BJEC
Great Neighbour / Super Voisin

I'm trying to activate and replace it. 

hTideGnow
Mayor / Maire

HI @BJEC   are you trying to "activate" the new sim or "replace" the new sim ?

 

if you are replacing the sim, please login to My Account, select Change SIM card and use email to receive the code.  More details:

 

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud-2-factor-authentication/...

 

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