Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I activated my public mobile SIM almost 24 hours ago but still cannot receive any call, and each time I try I get this message "The customer you are calling is not available ... ". I am able to make calls and send and receive text messages though....
On the Community Page - click, Profile Icon>MySettings>Preferences>Display>TURN ON QUICK REPLY>Save. This could be useful for heavy Community Users! Let me know if you think a good idea to turn ON?
Hello,Just set up with $25 plan. But when I try to access voicemail, says it is not initialized. How do I do this?
How would I change an email address under Self Serve? I figured out how to update the email under 'Community'. However, changing it in Self Serve My Account seems more complicated. In order to change the Email in My Account would I be required to se...
Profile > MySettings - IM Screen Names. Are IM Screen Names Private or Public and what is it for? Thanks!
Hi I cannot remember my password or recovery question, all I remember is the email used to register, how can I recover my password?
So when I run out of minutes they simply lock correct?
Have been a customer for a while now (2-3 years), as of this morning, my SIM card no longer seems to be working. It won't connect to any network. My wife's phone and SIM are working okay, she's also on public mobile, I swapped our sims and put mine i...
My Royal bank Mastercard is not accepted, why?
Voicemail does not come on after the phone rings 4 times, only comes on when the phone is turned off.
Hi,I ported from post paid fido plan after paying my bill. I just received a mail from fido regarding new bill for next billing cycle. I called fido's customer care, they said that my number is not port out to public. It is still with fido.But now I ...
Hi, I just activated my new plan. I verified the phone is compatible with Public Mobile, but still there is no service. I also tried switching off and on several time, removing and putting back the sim card, reseting the network parameters... Everyth...
You know how with OLD Pre-Telus CDMA G-Band Public, remember the PM Mastercard? What if PM offered a Prepaid Mastercard or Visa and that when using this on purchases, they also can collect rewards that can also help in the reduction in their Plans wh...
Been with public mobile for a little while now, after my credit card expired I went to renew it and start my auto pay again, however, after setting it up again I'm unable to log into my account nor does it recognise my email address. I tried to just ...
Hi, when I first register at the store how do I enter my friends account # for him to get his bonus?
I can not set up autopay with reward code. Do I have to get new SIM card and phone number to use reward code?
Hi, I never accessed my account since opening and have now forgotten the password and security question. Also I need to cancel my auto pay through my account asap - since the payment was processed today. Any way to suspend the service immediately a...
My husband and I cannot sign in to our Self-Serve accounts. I changed my password thinking that that could be the problem. I tried to login with my new password and got the same 'Sorry, your login attempt failed. Please try again' error message. We h...
I wrote up this question for the CCTS after being rather miffed by Rogers flatly refusing to unlock a phone I had purchased from a third party, and I like it enough that I thought I'd share. There's no question here, or at least, not one for any non...
Hello, I would like to port in my number from Koodo xxxxxxxxxxxxxxx to my Public Mobile Account. My temporary number in Public Mobile is xxxxxxxxxxxxxx. Please kindly help me. edited by comptuergeek541: phone number removed
Do either one of these phones work 100% on the public mobile network? These phones are not listed on the public mobile page.According to frequency check, the A71 SM-A715F/DS is only 50% compatible?https://www.frequencycheck.com/carrier-compatibility/...
I'm seeing 2 possible upgrades for me because I'm blowing through 5gb every month (no idea how, I think my internet must be faulty). I'm not seeing the Autopay Bonus of $2 off for the $50 plan. Is it true that the autopay reward only works on the $45...
Hello, I will appreciate your help.I am currently in the US for a short period. I purchased US roaming (for calls and data) just before I left Canada. The roaming add-on is now used up. I am expecting an important text on my phone and have gone on to...
I am trying to fill out the google acount (name etc) and then it wants to send me a verification code (text) so I leave the page that I have fill with my name password etc. go to my phone get the verifaction code and return to an empty page. How ...
i just transfered my mobile line from rogers , is been 24hours and i cant receive no sms
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