Community

Resolved! How do I change an account email?

I would like to open my own Public account with my email, and switch my daughters account from my email to her email.

Resolved! I phone 13

Does i phone 13 works with public mobile

Resolved! Transfering my old number from rogers and now can’t received any phone call

I transfer to public mobile from rogers 3 days ago and now non of my friends can get a hold of me but I can still make a phone call.   What was wrong?

Resolved! When I called to the US, why was it that instead of using my US minutes, it used my international?

I have the 1000 US minutes and I also recently got the holiday bonus (500 international minutes). I called to the US yesterday. I thought I would be using my US minutes allotment, since that's what I bought it for (I would have liked to save my inter...

Resolved! Email says SIM card delivered. No Sim Card, Tickets ignored

Hello! I have been helping my wife transition to PM, but we've hit a snag.  The last e-mail, from December 10th, says that the SIM card was delivered.  In the 10 years I've lived here, no one has ever had mail go missing--so my thinking is not thieve...

Resolved! porting a number

Resolved! International Calls

Hello I'm unable to place an international call. I dialed 011 and then the country code, but i cannot get through

Resolved! US Roaming plan not working without expiring

Hello, I purchased the US Text Call 250 mb roaming plan on December 24th. On December 26th I used most of my data so I purchased the 1gb data roaming add on hoping to increase my data usage.  I read the Public Community and saw that it is most likely...

Resolved! damaged phone

i have a s5 samsung with a damaged screen...so i wanted to activate my LG flipphone in the mean time till i get to what direction i want to go on the other one...how can i activate it ....

Resolved! change plans

I would like to shift to the cheapest plan while i am away from Canada for 3 months. In my account Status page, when I go to 'Change Plans', no plans are visible.If I go to "Plan Details' i get the error message 'Oh no!It looks like something went wr...

Resolved! Update auto pay

Hi,  My credit card expired and I have a new one. How do I update my AutoPay?  Thank you. Warren Martin

Resolved! Re: phone not working properly

My plan is 15$ I got that amount on my account and they suspended my plan why the money is thier for my plan 

Resolved! phone not working properly

I activated my SIM card yesterday and ported my number. After the activation process was completed, I tried my phone. I can call send text and receive text. But I don’t receive calls. When my son or my spouse call me, it goes to the voicemail ( no ri...

Resolved! Locked out

I've been locked out of my account all day and I can't get in even though I have the right password!! I'm so frustrated I want to cancel my account!!!!  My account show I've used 4 times the amount of data in one day that I usually don't use in a mon...

Resolved! Account improperly showing as expired

I'm new to Public Mobile..My account is showing as expired but it has a $$$ balance and the autopay is set up. Next payment is not due until tomorrow.  What is going on?My phone is showing the sin card as T Mobile too! 

Resolved! Short codes, or other method of quickly seeing my account status?

Is there a way to quickly see how much data I have remaining without having to login to the self-service website?  ie:  a certain code I can type in or something like that?

Resolved! can picture messaging work in $25 plan in home wifi

my plan is $25. I cannot use picture messaging when I turn off the cell phone wifi and using the home wifi. But the text messaging work in the same situation.Does the $25 plan support the picture messaging when I use my home wifi instead of cell phon...

Resolved! No signal?

phone has been showing no signal in places I should have one. Also can not make a call ?Something I did to my phone?Swiss

Resolved! Bills account suspended

I have auto pay and my account was suspended today saying insufficient funds but the bank said they paid. Why isn’t my plan working? I have had it for two years.

Resolved! data

data used 500 mb  additional 500 mb is not added. no internet for me