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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Locked threads in Community Board

Why most of the threads in this Community board are locked?Who can lock a thread?Is the thread OP can lock a thread after receiving a correct answer?

Resolved! Getting charged more than i should.

My sister and I have the 2016 plan and we are getting charged $105.09 and $118.65 Our plan is $120 prepaid for 3 months in advance I have:$12 - refer a friend credit$6 - auto pay$9 - loyaltymy bill should be $93 Sister:$6 - auto pay$9 - loyaltyher bi...

Resolved! Number port unsuccessful

I'm trying to port my number from Fongo to Public Mobile. On my phone settings I can see the number being ported. However, I cannot receive any SMS text messages or receive phone calls at this number.

Resolved! I had a number with public mobile and need to recover it

Hi, i was stuck out of canada due to covid 19 and i lost my number, is it possible to recover it

Activate

Resolved! Activate

Could you please help me to activate my phone number and my phone number is edited by computergeek541: phone number removed

Voicemail

Resolved! Voicemail

How do change the number of rings before voicemail picks up

How does the Data usage work

I've noticed my Data usage going up but i am connected on my WIFI not sure whats happening here

Resolved! Data speed

Hi, does anyone know how to check the speed of data that we are getting from our plan? Thanks

Resolved! Changing to my Koodo number

Hello,I have created a temporary number and would like to switch to my Koodo number. Thank you Dan Taylor

Probleme avec mon activation de carte sim

Resolved! payment not accepted

Hello, I changed the address associated with my debit card and I made corresponding changes to the address in my profile of public. But the payment was denied. Please help me with this issue.

Resolved! Send and receive text via internet

At times I have no service but have internet, is there a way I can send and receive text via internet ?

Resolved! Lost Sim Card

Hi There i lost my sim card I need the same number as it is registered in my back account , jib and in all my circle. I want to know the process how can i get another sim card with the same number

Resolved! Can't Pay bill

On July 4th public Mobile tried to take money from my credit card and I didn't have enough on it, I since then paid it off completely. I have tried to pay using phone, online, removing and tired adding the credit card, now it won't verify my address....

Voicemail off.

Resolved! Voicemail off.

I don't want anyone to be able to leave me a message. Is there a way to turn off this feature? Thanks in advance

Resolved! Password reset

Please help! I got locked out of my account and need to reset my password

Resolved! Phone Compatibility

I have a Telus prepaid Alcatel U50 which I have had for 2 years. I can't find it on the Public Mobile website's compatibility list but since it is a Telus phone using a Telus carrier and Public is owned by Telus... will my phone work??

Resolved! Is the Alcatel Flip 3 Compatible ?

Is the Alcatel Go Flip 3 Compatible with Public Mobile ? I am looking at this one. It says CHATR on it but can it be unlocked to work with Public ? https://www.bestbuy.ca/en-ca/product/chatr-alcatel-go-flip-3-black-prepaid/14518022 One guy in the re...

phone internet

I have a phone plan that includes internet, but a few days ago i stop have it. why?

236 area code

I have province wide free calling but I can't dial 236 area code which is local. I've put 3 tickets for help with a team member and no response in 1 week.

Porting my old phone number onto my new account

Resolved! Porting my old phone number onto my new account

I just activated my Public account and want to transfer/port my previous phone number onto my new account...help!

How do I port over to Koodo?

iPhone 4 not connecting to network

I am setting up an unlocked iPhone 4 and I cannot get it to connect to the network.I have verified it is unlocked, compatible, set up the SIM card, powered down and reset etc., reset network settings on the phone.What other steps can I take?Did I tur...

My Account Activation

Resolved! My Account Activation

I am trying to setup "My Account" and it says that I either have an invalid ph# or an existing account, I NEED ONLINE Access, can someone help me to fix this problem please?

Resolved! Help articles privacy error.

Is anyone else getting a privacy error when they try to access the help articles? Thanks. Using Google chrome on a Samsung Android Tablet.

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