Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Possible to check Voicemail on another device?

I was wondering if its possible to check PM Voicemails on another device? Thanks

Payment amount increased

Hi there. When I signed up I was on a $30/m plan and signed up for autopay so it was $29 or $29/m. In the last couple of months it has gone up to $42.56/m, I have not changed my plan or anything? how can they increase the amount without an email ...

Resolved! Payment

How do I switch to pay by Visa instead of Mastercard?

Data

I have purchased an extra 4G data on top of my regular monthly plan this month. The last 2G data I purchased on Nov 9, 2020, last night I received a piece of information which said I have used up 75% of my data. I did not use that much during these a...

Kalid

Use my new email to put plan on my public number

Need help putting on plan on my public number . I lost old information on the number so I made new username

Resolved! US Long distance add-on

Is there any expiry for long distance add-ons?

Pay to talk

I have bought vouchers after voucher 10 dollars at a time 3 of them with 27 dollars in the account and I can't talk please help me

Resolved! Hi, I am locked out trying to log in

can I get help, it says if you forgot password click this link, I did, but public mobile says I've been locked out and need to contact you guys, thanks cheers

'No Sevice' after paying bill.

Hey mods please help me I've no service from 2 days. I check restarting and changing phone. They you.

Resolved! data add on

bought data and it was not out on my account to use

How to stop robocalls?

I get a lot of robocalls. National Do Not Call list has done nothing. Friend of mine who is with Telus apparently has a feature ON everyone that calls him has to press 1 to be connected. He can have a small group of favorites that don’t have to press...

Resolved! How to Change Voicemail PIN?

•What’s the easiest way to change your voicemail PIN? (iPhone user). •Would changing VM PIN delete current VM greeting? I tried calling my voicemail to do it but could not figure it out. I also tried doing it in self serve but got an error message.

cant get second phone ported over properly

Ported my phone over no problem..instant gratification ! Went to port my son's phone over and no dice. He can send and call out but can't receive calls and apparently is missing texts as well. Been two weeks now and running out of options from the c...

reason for auto-payment rewards

I wanted to know why public mobile is offering 2$ off when a person chooses autopayment. It's been 2 years since I am with Public mobile and this question always raises in my mind that why the public mobile offers 2$ off.the reason might be because w...

Account PIN

What to do if you forget your account PIN and need to reset it? What’s the process?

Auto pay

Divali

Hello. How to get the Divali rewards?

Data usage

Resolved! Data usage

I’m trying to keep track of my data usage (eg such as using google maps), how quickly is this updated in my self service account.

Moderators Operational Hours

Does anyone know what time Moderators work till? I’m trying to get them to change my Voicemail PIN, Account PIN and Account Email. The entire process is taking hours. They haven’t replied in over 2 hours after asking initial security questions.Also, ...

Not receiving texts from one person

Hi All!All of a sudden I’m not receiving texts from one person- my boyfriend!He can receive my texts and we are able to call each other.We both have iPhones.When he sends me a text, it looks like it sent to me, and shows up blue on his end,but I don...

Resolved! Retrieving expired voicemails

I apologize if this was asked previously, I couldn't find an answer to this exact question. My mom recently passed away and I am desperate to recover the voicemails she sent me which just expired and got deleted. I tried '19' but they aren't in there...

no calls coming in

Hi,I activated my public mobile SIM almost 24 hours ago but still cannot receive any call, and each time I try I get this message "The customer you are calling is not available ... ". I am able to make calls and send and receive text messages though....

Resolved! Turning on Quick Reply

On the Community Page - click, Profile Icon>MySettings>Preferences>Display>TURN ON QUICK REPLY>Save. This could be useful for heavy Community Users! Let me know if you think a good idea to turn ON?