Community

Resolved! Auto pay - 90 day payment

I had been paying for my service every 90 day, after changing my plan was switched to 30 day payment cycle.  I understand the 90 day payment option is no longer available.  Any change that it will be offered again?  I was talking to a family member a...

Resolved! request to transfer phone number timed out

I'm trying to port my phone to Public, got the email from Virgin to authorize the change at 4:00 in the morning so missed the 90-minute window to authorize the change. Does anyone know how I can resubmit the request? I already set up my Public accoun...

Resolved! Moto G 2nd gen SIM card not detected

Hi, I recently was given a Motorola Moto G 2nd gen (Android 4.4.4). I bought a Public Mobile SIM card, activated it, and inserted it into the phone, but the Moto G is not detecting the SIM card. Here's what I've tried already: cleaning the card and b...

Resolved! New phone number

Hi is there a way to get a new phone number never used before vs a recycled/ re used number   thanks 

Resolved! how do I change credit card ?

Resolved! Order Status????

Alright, so after wasting a good 2 hours searching for a phone number to contact someone in charge, I found out everything is done through forum?? Alright......... Anyway.. I'm looking to figure out where the SIM card I purchased is... Not a clue if ...

Resolved! Add on

I don't even have service on my daughter's phone today (not sure why, outage maybe?), but I was charged for a $15 1Gb add on today that I didn't autherize and she has no access to the account to be able to make any changes.  How do I rectify this?

Resolved! Locked account

My account is locked out , I could not unlock it

Resolved! Unable to transfer a koodo phone number to Public Mobile phone #

Hi, I had my son's phone hooked up to pay as you go on the Koodo network. We (my husband and I) had koodo as well but change made the switch to Public Mobile a couple of months ago and had no problem switching it over but for my son's I'm having prob...

Resolved! issue while trying to port out

I am trying to port out my no. I got massage asking if If I have request to port out? and asking me to reply 'yes' it i tried. But my issue issue is that I don't have text message on my line and I can't reply back with text message. it wont go throug...

Resolved! No Service, SIM card issue?

Hi there, I received a text message about 1 hour and half ago, but sometime between now and then my phone started showing no service (no bars) and the message "Emergency Calls Only" where the service provider would normally be.  I have restarted my p...

Resolved! Walmart Cole Harbour Nova Scotia

Just wanted to share my experience about purchasing my Public Mobile Sim card from The Walmart In Cole Harbour Nova Scotia (Just outside of Halifax) The rep at this location had no idea what Public Mobile is and suggested a completely different provi...

Resolved! My account didn't autopay and I can't enter a new card, my card is fine with funds

public mobile deactivated my phone when my card has funds and I have autopay on I got the text message that said my payment was a success yet my phone plans off and I can't text or anything I tried entering a new card too and it says unable to proces...

Resolved! I just bought $120 in data add ons and I still have zero balance

 I live in a remote region and have terrible internet. I rely on hotspotting from my phone to do my job. I buy a lot of data add ons. I just bought $120 in data add ons, my account shows the add ons are active, but when I try to hotspot, I get an err...

Resolved! Calling / browsering works, but not getting calls

Hi I moved yesterday from Rogers to Public and I am not able to get calls or text messages. Internet works and I can call, but not sure what is happening. Rogers says to ask the new provider to send a request, but how to do this?

Resolved! refund for changing plan today?

Hello, My 25$ plan renewed yesterday. I would like to change it today to the 50$ plan.Will I be refunded the 25$ that I paid yesterday?