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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 1243 Views
  • 10 replies
  • 4 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 16603 Views
  • 121 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 27851 Views
  • 184 replies
  • 27 Bravos

Resolved! ***************

hello, my name is david ordonez laso I live in *********, I am a public mobil customer cell number *********, I request please send me another SIM card with the same number because the one I have is broken and it no longer works , any surcharge attac...

David6 by Great Neighbour / Super Voisin
  • 579 Views
  • 4 replies
  • 0 Bravos

Add on purchase

I seem to have bought the same add-on twice by mistake (instructions seemed a little unclear). How do I get one removed? 

GaryJ by Great Neighbour / Super Voisin
  • 501 Views
  • 3 replies
  • 0 Bravos

Resolved! New customer Dec 21st

I don't really understand why I got this notification today    Public Mobile: Heads up, your payment is due soon. Please ensure that you have enough funds in your account. If you have AutoPay, please ignore this msg. my credit card was charged the fu...

PSF by Great Citizen / Super Citoyen
  • 737 Views
  • 9 replies
  • 0 Bravos

Resolved! clarification of add-on plans

Hi, I have almost used up my 100 minute maximum on my plan, so I am wondering about adding some minutes.I see the International Bonus plan that is free, but I presume that is only if the recipient of the call is in another country.There is this plan:...

loggerman by Good Citizen / Bon Citoyen
  • 1348 Views
  • 16 replies
  • 0 Bravos

Resolved! free add ons

Hi, This is from my plan in my account statement($35)  Current Add-Ons$0 Free Holiday Giveaway: 1GB Add-on - Free$0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US) - FreeI am unable to make INTL long distance calls even though it appe...

hotrad by Good Citizen / Bon Citoyen
  • 1288 Views
  • 13 replies
  • 0 Bravos

Calls from an 1-800 number don't ring.

Today I gotten 4 voicemails from a 1-800 number. Calls just go straight to voicemail. Regular calls from people I know work. When I listen to voicemail they are silent. Is this happening to anybody else? I don't know what to do because they keep happ...

tehowennathe by Model Citizen / Citoyen Modèle
  • 781 Views
  • 11 replies
  • 0 Bravos

Could not activate celluar data network

New to Public Mobile.  My phone is semi working.  I can place calls out but can't receive them.  I'm showing full bars with Public Mobile 3G yet anytime i try to access the internet I receive the message "Could not activate celluar data network, You ...

cairns13 by Good Citizen / Bon Citoyen
  • 1097 Views
  • 15 replies
  • 0 Bravos

Resolved! Data is not working

Hello, my data is not working when I try to search something up in safari using my iphone XR. I've tried the APN settings and everything, but it still doesn't end up working. What should I do? Can you please email me at ***********@gmail.com if you n...

h225khan by Great Neighbour / Super Voisin
  • 1570 Views
  • 4 replies
  • 0 Bravos

Wrong balance showing

I topped up with $28 then $19 the next day forgetting the details of my plan and now it says my balance is only $7! I don't know what is wrong! I need help please I don't want to spend more money and time on this! 

Kelsipeira by Great Neighbour / Super Voisin
  • 506 Views
  • 5 replies
  • 0 Bravos

How to get more than 8gb?

hello dear PM community, Thanks for having me.I was looking at the Quebec plans, and the biggest one is 8gb for 50$. Now, I do use a lot of data, more than 8gb.What is the overage rate on that plan? Or is my only option to purchase 1gb 30$ addons? th...

rooster by Good Citizen / Bon Citoyen
  • 978 Views
  • 9 replies
  • 1 Bravos

Resolved! Cannot login and have no data - please help

I still cannot login and am hoping to do so before my first month runs out.Also data is NOT WORKING on my phone even though I'm paying for it.Could really use a live chat or talk to someone to sort this out before I go back to my old provider.

rmull by Great Neighbour / Super Voisin
  • 968 Views
  • 6 replies
  • 1 Bravos

Data Add on does not work

I purchased $30.00 dlls add on data. It is registered in my account, but it does not work. I do not have data yet since 3 days ago.

Pavel2 by Good Citizen / Bon Citoyen
  • 995 Views
  • 15 replies
  • 0 Bravos

Trouble activating Sim card

I set up an account got everything done but when I'm finished it say that it timed out so I do it a second time and it timed out again. What can I do? 

Paulie27 by Good Citizen / Bon Citoyen
  • 843 Views
  • 12 replies
  • 0 Bravos

$10 off for 6 months offer

Hello  I'm signed up on NOV 15 when PM has promtontion of $10 off for 6 months on any $35+ plan.I signed up for the $50 plan so assuming I will be paying $40 for the months from 2 - 7.But not I payed 2 full months with $50 each and still seeing the p...

mpjassal by Great Neighbour / Super Voisin
  • 789 Views
  • 9 replies
  • 0 Bravos

Public Mobile my incoming calls goes directly on my voicemail box

Hello to the communityI need your helpYesterday I made the transition from "Petro Canada mobility" to "Public Mobile". I made a phone number transfer.Except now I'm having a problem. I am able to call, send and receive textos, except that my incoming...

isrdum by Great Neighbour / Super Voisin
  • 651 Views
  • 7 replies
  • 0 Bravos

Payment

Asking for a friend: I referred a friend of mine to public mobile highly recommending them.. on November 30th she decided to put data on her phone... After a payment of $28.75 went through on her credit card, she was told that her phone was too old t...

merripaf by Great Neighbour / Super Voisin
  • 504 Views
  • 3 replies
  • 0 Bravos

Giveaway credit

Why is that the giveaway credit allowa you to call  only selected countries. What is I have nobody in those countries?

Owura by Great Neighbour / Super Voisin
  • 451 Views
  • 2 replies
  • 0 Bravos

Obtain BALANCE via SMS and/or USSD

How to obtain current balance/other account info via an SMS? What number do I send the SMS to? With what message ("BALANCE", "STATUS", etc.) to receive that info via an SMS reply? If not available, WHY NOT?  Also, what are the corresponding USSD code...

Tempo by Great Neighbour / Super Voisin
  • 1121 Views
  • 2 replies
  • 0 Bravos

Clients

There are many new interested clients who want to go with public but unfortunately because of lack of education and computer knowledge they can’t register if they are registered they can’t use self serve to pay bill. In this situation I have been hel...

Onrajusubba by Great Neighbour / Super Voisin
  • 1043 Views
  • 9 replies
  • 4 Bravos

Resolved! Activation 5gb bonus data

I activated my sim on Nov 28 & was expecting to get 5gb bonus data. I did not get it. Is there a way to have it added to my account?

dotsummit by Great Neighbour / Super Voisin
  • 516 Views
  • 1 replies
  • 0 Bravos

Oracle Responsibilities?

Hello Oracles,  @computergeek541 @ShawnC13 @will13am @Luddite @mimmo @NDesai @SD08 @stonechucker  I've recently noticed that @Luddite does a lot of community cleanup by going through posts without solutions and picking the best answer. This got me th...

Ed404 by Town Hero / Héro de la Ville
  • 840 Views
  • 6 replies
  • 0 Bravos

Data

It shows I have used all my data and 2gb add on when I’m only at 5.7gb and I have a 6gb data plan 

irfaan_ali786 by Great Neighbour / Super Voisin
  • 479 Views
  • 3 replies
  • 0 Bravos
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