Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need to obtain my phone records of incoming and outgoing calls and txts for a legal matter. How do I obtain this data?
So I am currently out of the country and can't return because there is no flights from the island I am on because of this lock down. My ex wife canceled my credit card which was paying for my phone account. I never registered on line so I can't add a...
I am in quarantine due to possible covid infection. My phone got cut off as I havent been able to make any money to pay this month. I am in a really bad way because I cant communicate woth anyone for supplies without a phone. Does public mobile have...
Hi I am New and a Senior from Toronto Ontario Canada who is Technically Challenged! HOW CAN I SET UP SELF SERVE ACCOUNT AND THEN USE IT TO SET UP, " Auto Pay" ( which is a very good way to be paid up) IF SELF SERVE DOES NOT ACCEPT my email address o...
For the past week I have been unable to make ANY calls at all using Public Mobile in Cambridge during the entire day. The message I get says 2UT1 all circuits are busy, This goes on everyday while my parents who are customers of Bell never have a pro...
Hello public mobile,I need to know why I’m not getting my 1G free data per month on top of my plan as was our agreement when I signed up.Thank You
Hi! I have $15 per 30 Days plan which includes- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes- 250 MB at 3G speed- Unlimited International TextHowever, for a month I have not been able to make any phone calls. What could be wrong? And in ...
Hi, I changed my auto-pay card three days ago and now it is saying "Account Status: Plan Expired". There is no due amount that I can pay to activate my account. I cannot send any text or call. But I did receive a voicemail. Can anyone know how can I...
I have two phones. I can only have one phone per account. When i try to create a new account it does not recognize the second number. please help. thank you
Hello, I know that the instructions to forward phone calls on the PM network are required when you are connected to the network. Is there anyway to forward calls while away from the network? I am stuck in Central America for an unknown amount of time...
Error accessing Plan and Add-ons tab in my account. The following is displayed: Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page. I did a logout and bacl in and retu...
I used my card to top up account. Was told there was a problem and to sign in again and try again. So I did and when I checked account it had taken 2 payments. Can I get a refund or no..
Hello, Could anyone help me to resolve the above issue please....? Thanks!
Hi! Is it possible to pause my plan for now? It's for my son, and he only uses it while at middle school. But his school is suspended for now due to Covid19, and he doesn't use the phone now.
I need to pay my bill
Hi I want to upgrade from a 25.00plan to a 40.00 do I need to wait closer to my billing period, if I do it before when will I be charged the 40.00 when my renewal I'd due I'm on auto billing thanks
So i am trying out public mobile today. Im going to buy a sim card today and activate it with a temporary number. after a few weeks if i like it is it possible to port my number over to replace the temporary number? I was looking at this announcement...
Hello, I've been a customer for well over 18 months. Today my payment is due and the system will not process my payment. Something to the effect of being unable to verify credit card. I don't understand. Credit Card is empty, there is no lock on it, ...
Lounging - other retailer
My visa card is expiring and I got a text to update payment.I went Manage my cards to update card and expiry but get getting a unable to process message. I tried a couple time and them read that I should remove my card instead of replacing it and I w...
Hi,I just transferred my number over to Public Mobile from Virgin and tried to follow the steps (https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone) to set up data on my Samsung Galaxy A5 phone. But under my APN setti...
Other retailers into the Lounge
Would there be a consideration to link community rewards to “My Account” using a different unique identifier to both? Right now the link is your email address. But how about using the “Referral Code”. This would allow a different email for “Communit...
When I first signed up I had the option to enter in a phone number to check if it was available. I would like to check if my old phone number happens to be available, if not then I would like to try to change my current number to my old number. Thank...
I had a plan for 100 minutes and an add-on for 500 more minutes. I used only about 97 minutes in all out of the 600. I got a warning that I used 494 of 500 minutes !!!, though I hadn't used any of the 500 minutes yet. Now I just bought another 500 mi...
I am using public mobile since the last October and very satisfied with the service.(It is cheap and reliable service) I am going to open a new store on May 1st. I want to use this for my business If it is possible. Can I register a Public mobile acc...
Not reactivating my account
I completed the form to order 2 SIM cards and though my credit card shows that it was charged, a confirmation page never appeared on the Public Mobile site. I didn't receive a confirmation email either. Is there a way of confirming the purchase of th...
I bought a 1gb data plan. I added a 500 across Canada voice add on but I cannot make voice calls
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