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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Suspended service

I'm trying to pay my bill but it says I need to contact somebody and I don't know how to do that

Phone Problem

I activated my phone about 24 hours ago. I am able to make phone calls, send text messages and receive text messages, but, when someone calls my phone number, they get the "we're sorry, the number you have reached is not in service ..."? This is stra...

Resolved! Plan expired but my card and autopay is updated- HELP!!

I have autopay setup- my account shows “currently registered for dynamic autopay” my cycle restarted in July 12 but says “expired” and isn’t working. Yikes- major hassle to have a non functioning phone!it also had something that resembled an amount o...

No GOOGLE

After 2 hours fooling around I finally got onto INCOGNITO and bought the $25 dollar 500GB plan,phone works but nothing else,no browser(Google),no text with a picture,this service is starting to look like a waste of time or is it me,please help me I n...

Resolved! Credit card stolen, want to avoid a problem when my account is due in 2 days, can I pay another way?

Hi! I want to pre-empt an awkward situation when my account is due on July 15th. My credit card # had fraudulent activity, so the payment won't go through because the card was canceled, and I have to wait for my new card (will arrive next week). Can ...

Resolved! Re: Beginner’s Guide to the Community

Very poor ....I bought a sim card June 10, still have not received it, no shipping or delay info . Is this the service I have to look forward to ?Dave

Resolved! Mobile no data connection

Hi, My mobile has no data connection for about 2 months. I checked the setting and found no problem. Please help by a person, not machine. Regards

Resolved! issue with sim activation

bought a sim few months ago and tried to activate it today but it's telling me wrong sim no? any idea how to fix it ?thanks

Data

Resolved! Data

I have extra data 1G and a 2G gifts from public mobile, how does one access to use this data.

Resolved! US Packages

Hi all. I am a snowbird and will be going to the USA for up to 6 months this winter. Are there any public mobile packages or add one that will provide me with unlimited texting, a large amount of voice minutes and up to 5GB or more of data per mon...

Resolved! Activation fails

I'm having trouble activateing my sim card

Re: 5gb free data

Sir/Madam, Please activate my complimentary data. I am your loyal customerand would remain forever.

i paid 45$ said i only paid 10$

I need this resolved so my phone will work, have a confirmation number, X8A822 is the confirmation, need help please

Activated the account. Can receive but not send SMS message.

I am a new user. Activated the SIM card on my iphone 8. Could receive but not send SMS messages. Went through all the online responses, tried changed settings for messages on the phone. Nothing helped. Wish there is a customer service I can contact h...

Data usage text message telling lies.

I received a text message yesterday saying I used 95 percent of my data which is not reflected when I login to my account. On top of this I didn't receive a 75 percent warning. Data usage is indicating both on my phone tracker and public mobile acco...

changed plan on the start of a new month and got charged twice

Hi I changed my plan on June 30 and made a manual payment to my account. Then autopay took out the amount for my old plan on the same day. So I was double charged - $25 and $56. How can I get my payment back for my old plan?thanks,Dave

Resolved! Porting my current number + changing my phone number

Hello there, I recently moved from Ontario to Alberta and have not been able to make any calls on my cell phone, as my plan only includes Unlimited Provincial Talk. To make and receive calls, would I have to change my phone number to an Alberta one ...

Resolved! Invited two friends but only got one of $20 bonus

Hello, I received the promotion text that said invited a friend and had them activated during a certain period to get $1 off each month plus $20 one-time bonus. I am sure I instructed them activated the SIM card during the time period. But i only got...

Re: Getting alert "Please enter a valid SIM number."

Hi, I order a new SIM card by mail, after I received it I try to activate it. In the process it shows " Enter a valid SIM card number " even I do enter a correct number. I did several attempts it's just not working. Pls help.

Plan ugrade

I upgraded my plan yesterday from $35 to $50. I paid the $50. I got a text just now saying my data used was 95% on my $35 plan. This happened last month when I upgrade from $25 to $35 and I was locked out. My fear is this is going to happen again. Ca...

Using data to text??

Hi all, im super confused - I have the $15/month plan which includes unlimited texting. But I have to turn my data on for any texts to go through. So I’m paying to use my data, which doesn’t exactly make it unlimited. Am I doing something completely ...

Service and Account Deleted

Resolved! Service and Account Deleted

I have an account with public mobile that I can no longer access. I cant make calls or use data and I cant even log into my self serve account. (it says: Sorry, your login attempt failed. Please try again)I cant reset password because it doesn't reco...

Resolved! Changing Plans Cost Confusion

Hi everyone, I'm looking to change my plan from the $40/mo to the $50/mo for the higher data level but I'm wondering if I change it mid cycle vs at my renewal date am I paying $50 for the remaining ten days of my cycle and then again at the renewal d...

Unblock my phone number (show outgoing caller ID again)

Resolved! Unblock my phone number (show outgoing caller ID again)

Hello, I enabled an option a while back that would block my phone id when I called someone. I can't figure out how to reverse this, so when I call others, they can't see my name and don't answer. Please assist me with this one. Thanks

Resolved! Same phone number

I got a new phone line with public mobile but it seems like this number is being currently in use by someone

Resolved! Someone has the same phone number!!!!

Hello,My son just got last week his new Public Mobile SIM card & he suscribed to 25$ talk&data plan.However, there is a big problem.Depending of who is calling to his number, sometimes he receive the call, and sometimes another person answers.Example...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Suspended service

Phone Problem

Resolved! Plan expired but my card and autopay is updated- HELP!!

No GOOGLE

No GOOGLE

Resolved! Credit card stolen, want to avoid a problem when my account is due in 2 days, can I pay another way?

Resolved! Re: Beginner’s Guide to the Community

Resolved! Mobile no data connection

Resolved! issue with sim activation

Data

Resolved! Data

Resolved! US Packages

Resolved! Activation fails

Re: 5gb free data

i paid 45$ said i only paid 10$

Activated the account. Can receive but not send SMS message.

Data usage text message telling lies.

changed plan on the start of a new month and got charged twice

Resolved! Porting my current number + changing my phone number

Resolved! Invited two friends but only got one of $20 bonus

Re: Getting alert "Please enter a valid SIM number."

Plan ugrade

Using data to text??

Service and Account Deleted

Resolved! Service and Account Deleted

Resolved! Changing Plans Cost Confusion

Unblock my phone number (show outgoing caller ID again)

Resolved! Unblock my phone number (show outgoing caller ID again)

Resolved! Same phone number

Resolved! Someone has the same phone number!!!!

Install eSIM in new Samsung phone

Going to USA

messages

Mexico plan

New phone number