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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Porting number error message

I want to change my number from Rogers. I input the phone number to check eligibility and kept on getting this message. Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login P...

Problem with phone calls

Account and phone number is activated, but not able to send or receive calls...call just ends without rings going through. Any suggestions?

Can’t receive calls

Hi I was talking with a friend with iPhone 13 pro max than it went silent so I got my wife which seating next to to call me but my iPhone doesn’t ring and she a message ( warning this number is no longer in service and I it showes I still have over ...

Resolved! Checking account

Can I pay via my checking account instead of a crédit card?

Resolved! Add on data

I purchased 1GB data last year that I have used some of with no time limit to use.then you gave us 2 GB of data I think in Dec with no time limit to use.now your offering extra 2GB per month for 8 months. So end of every month what ever is left is lo...

Resolved! Add ons

If a purchase a 10 day chat and text add on can i make calls and text from florida or am i only able to receive calls

Cannot switch from telus to public mobile

Unlocked from Telus. Still cannot access my Public Mobile network.

Resolved! Transferring a number

Not able to transfer number from another server, although other account is still active. Public mobile account is already activated, but not allowing me to change within my account as suggested...any suggestions?

Resolved! phone service got cut off

My phone service is no longer working, I never received an email warning about it.Now trying to login and my email no longer valid so can't reset password.Also can't speak to anyone so I guess I'm screwed

Resolved! My account is suspended.

My account is suspended for no reason today. Yesterday I just bought this SIM card and number. I can not use my phone now. Does anyone know the reason? Does it happen often?

I have figured out how the rewards Points work, though perhaps somewhat painful, but hope lives

Resolved! Internet Access configuration for Dumb phone

I just got myself a Nokia 225 4G and I am having issues with accessing internet. Anyone who knows the configurations for a dumb phone? Apparently I am not able to enter an AccessPoint longer then: http://aliasredirect.net/proxy Thanks,Dennis

Resolved! re: Rewards

I did not receive any rewards by being referred by another customer and the person referring me also did not receive any rewards.

New rewards program

I have been doing some Storming my Brain to figure out the Right Formula to this PM Points System

Resolved! Paying for my son's Public Mobile account without password

I'm trying to find my son not sure if he has his phone but know its not paid up; want to know if I can pay for his phone wanting the RCMP will ping it. We're looking for him, he's missing.

People with Public Mobile can't call my landline

Question's simple, we have a landline in a household with 2 public mobile users and one koodo user. neither person with public mobile can call our landline, says it's "out of service" but the koodo user can call it no problem. The public mobile users...

Proposals to reform the treatment of posts/replies/threads from administrative actions in the forum

There's a few kind of phones I am looking for, But, not easy to find

Moto Edge X30Moto Edge S30Moto G200 5GMoto Edge 20 FusionMoto Edge (2021)Moto Edge 20 Pro Also, how good is this phone TCL 20 Pro 5G?

Resolved! My email is locked

I have to change my credit card on my account and i can’t change my password because my email was locked. It is possible to unlocked my email?

Resolved! I did not get bonus sim card

I did not get my bonus sim card with my order as mentioned in the email.My email is xxxxxxxxx Edited. No personal information for security reasons. Lieux.

Resolved! addressee for sending request to moderator team

I need to request an invoice and I used to use Moderator_Team as the addressee for my request. But it doesn't work anymore. What should I be using for an addressee.

Questions on New Rewards

How does the new rewards benefit users compared to existing ?Do users have to register for this new rewards with the same email id as registered with PM phone# ?If a user has multiple PM phone#'s, can they link multiple PM phones#'s for the new rewar...

Resolved! Voicemail usage

I have never used my phone. It's a backup only, have a landline that I still use. However, cellphone usage shows my number calling voicemail twice a day since I joined. Have never called voicemail. Have never made any outgoing call yet. Have never se...

Resolved! Portability

Hi,I have an issue.I am doing the portability to Voip.ms since I have moved to another country and not going to be able to use Public Mobile as it does not work where I am right now.I need to inform that an agent from Voip.ms will be in touch with Pu...

Resolved! $10 rebate for joining Public Mobile

I was given a signing bonus code from the person that referred me to Public Mobile. I included it when I first registered / created an account. It was a credit / bonus of $10. How do I get it applied to my account?

I'm trying to pay the amount but can't

Hello, I've tried several times to pay my account but is not working so I was wondering what happened (account information removed)

My Rewards

I'm trying to wrap my head around this new My Rewards adventure. First, a concern. Then a question.My concern: I'm reading between the lines here because it doesn't seem to be explicitly said by PM. I take it that if you click on the "JOIN PUBLIC POI...

Delay in Notification feed

Since yesterday, I noticed there is a delay in the Notification feed to see the latest action that is happening on the thread/post such as bravo's received, or someone replying to your post mentioning you and etc. Often when you see the most recent ...

Resolved! New rewards

It looks like the new reward program hopefully not affect usthanks

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