Didn’t change Card after it expired, now can’t pay

[zachjack]

Funny one here, got a new card, didn’t change it here. So auto pay didn’t work, so I changed my card to the new one, and now it’s saying on my account, I have no amount to pay. I try to pay manually, and put in amount due, and it says I have enough balance. Which is wrong I’m trying to give you money haha. Just need someone to fix that for me that’s be great

[gpixel]

@zachjack  DO NOT CHOOSE 'AMOUNT DUE' IT GLITCHES OUT. USE 'OTHER, ENTER THE DESIRED AMOUNT!!!

[HALIMACS · Accepted solution]

Hi @zachjack 

If you have enough available funds to pay for your plan of choice, then click the "reactivate" option on the self serve page.

If that still doesn't work, wait 1 FULL hour, clear cache and cookies, open an incognito tab, and try again.

If you've tried all that and it still doesn't work - contact a moderator.

To contact a moderator, there are 2 methods:

1. Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
2. Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[esjliv]

@zachjack do you have all your services? 

[benfatto]

@zachjack  Does your phone work?

Does your account say Active or Suspended?

[Staliger]

@zachjack Clear cache and cookies and try to add Other amount (your plan cost +1$)