wait for 4 hours to unlock the self service account

[xiaoyiwang2018]

My wife is a public mobile customer and she her self service account is lock out, after couple of tries. But after 3 hours we came back to see we could reset the password but the account is still lock out. Any one can help?

My wife login email:xxxxxxx.com

Thanks 

Edit by Dunkman: removed personal information

[xiaoyiwang2018]

appreciate your help!!

[HALIMACS · Accepted solution]

@xiaoyiwang2018 

You are posting personal information on a public website - please follow directions to edit post. 

Please wait one full hour, clear cache and cookies, open incognito tab, and try to login again.

If you require assistance, contact Public Mobile moderators.

To contact a moderator, there are 2 methods:

1. Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
2. Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[TheGx]

Have you tried the forgot password button?

[Gunner123]

@xiaoyiwang2018 Please delete your personal info you are on a public forum click 3 dots top right corner to edit your post

[LurganIeUk]

Clear your browser history, cache etc. OR use a different browser.