My credit card needs changing plus I want to change

[rdredhart]

My account renewed, don't have service.. I want to change the plan but they say the next time would be in 1 month from now. Today is the renewal date.  I don't want the old plan. Why can't I change plans the day of the renewal?

[hairbag1]

😉

[kb_mv]

@rdredhart I see you changed the title of your post. Go into your app and update the credit card. You will then have to force it to pay. Try changing plans at that time, BEFORE you make manual payment. Alternatively contact customer service as indicated by others.

[hTideGnow]

hi @rdredhart 

you missed the time.  you can probably try to ask support agent and see if they can help to make a plan change from the system for you

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[eddieO]

@rdredhart your best option is to find a plan you want and then select "Change on renewal" so that you do not forfeit any days remaining on your current plan especially since your subscription just renewed. PM does not give refunds on unused days. You can try reaching out to a support agent to ask about chaining plans but I really doubt they will give you a credit or refund, still no harm in asking though.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[Handy1]

@rdredhart  You have to confirm plan change on the renewal day or do immediate plan change but then you lose money on your current cycle 

But if today your renewal day you can always ask support if they will make change  for you to lay the diffence they might help doesn't hurt to ask 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

edit spelling tks @hairbag1 

[kb_mv]

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@rdredhart wrote:

My account renewed, don't have service.. I want to change the plan but they say the next time would be in 1 month from now. Today is the renewal date.  I don't want the old plan. Why can't I change plans the day of the renewal?

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@rdredhart Probably because renewal process starts at like 12:01 am EST of the renewal day.