Plan change to 4g

[BHINZE]

Hello

Recently changed plan to 5gigs at 4g on the day my service auto paid to renew which was today oct 26th. When I log in this morning it still says 5gigs at 3G speed and I’ve used over 1.13gigs of data already.
My question is how would I use data while I’m asleep and on wifi and why did it not change for 4g?

when I look at payment history it stays 4g payment but that’s it. 

thanks 

brad

[hTideGnow]

HI @BHINZE   look like it is just a cache issue.  Everyone faces this problem  with this new My Account

One way is to clear cache and restart the browser

Some will simply use Private mode/Incognito mode or try on another browser

[Meow]

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Click on little spinner refresh icons lower down.

If you did schedule plan change then it has been changed but you are seeing cached page.

[Metal1967]

@BHINZE   Probably a cashed page refresh or use incognito