[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Using data while cell data off
my phone is using data while cellular data is Off, while I sleep and i am on my home wifi. On February 19, 2024 i have in my history 0.02 MB at 12:30 am and 0.29MB at 1:30 am.
Resolved! Didn't received my SIM card yet
Hello,I have purchased the SIM card but haven't recieved it yet. Is there a timeline or tracking of when can I expect a SIM card?Thank you
Porting number
I’m trying to port my number and I missed the text message they send, I didn’t respond in the time frame given to confirm the porting of my number. Now when I try to re do the part where you port the number over it’s telling me the number isn’t able ...
CORRECT DATA & MMS APN SETTINGS FOR SANSUNG S21 ANDROID
I've just spent about 3 hrs searching the correct APN settings for Android to make data & MMS work in the US. Unfortunately, after Chatbot's recommendation did not work I tried about a half dozen other posted settings from here + internet searches ...
Refund a newly purchased subscription?
I am set to auto-renew my 3-month subscription plan but i want to cancel this plan and go for a 1-month subscription instead while hoping to get a refund for the 3-month plan. The purchase took place less than 24 hours ago and none of the data was us...
Referrals
I shared my referral code with my brother and got him to sign up with public mobile but he wasn't able to use my code does this still count as an eligible entry
Resolved! Register new account using Scotia Visa credit card failed
Hi, I'm trying to register a new account using Scotia Visa credit card. However there was an error "Credit card validation failed. Please try again."After checking another posts, I realized that the shipping address must be the same with the credit c...
Can’t download app or cancel subscription
Hi everyone I desperately need help! I am a newcomer in Canada (from UK) and I paid for an esim subscription on my browser only to find I can’t download the app to activate the esim. My apple ID is shared with family back in the UK, so I can’t change...
Sportsnet+ region-locking me out of my region
First time I’ve tried to watch a game on data since switching to Public Mobile. I can watch channels so my subscription is recognized but living in Edmonton I am locked out of a home Oilers game. I have confirmed my APN is set correctly. I switched s...
Resolved! Reaching contacts that are not connected to iMessage.
Today I attempted to contact a person by text in my contact list and has a Samsung phone. I received an error that the person was not connected to iMessage. I have never had a problem texting an android phone from my iPhone in the past.
How to cancel an account without logging in?
Hello,How do we cancel an account without being able to log in? I tried to port the wife's number and set her up with PM, but after 2 weeks, no working number, after submitting credit card info got charged for one month service, can't log in to accou...
Failed to transfer of previous number
I received SMS from my previous provider (Fido) and replied “YES” to the transfer to public mobile. Also received messages from public mobile saying all set. My eSIM was activated. An email from public mobile said the transfer may take up to 5 hours ...
Special 250 Gb bonus was added now its vanished within 2 days
Hello, I had the free 250 GB data showing in my account till yesterday , i even used up 10 Gb from that , but today suddenly there is no sign of it on my account like it was never there , can someone explain why did public mobile take the data away .
$40 Canada-US promo
I am currently on Bell and considering of switching to Public Mobile on the $40 Canada-US Plan. I have a few questions:1) If you exceed the 75 GB, are there overage charges or does your data just stop?2) Will the $40 ever increase in the future if I...
payment method
hi ev1 im having issues, the website will not accept my new address and me new bank card number any suggestions out there, ive tried everything thanks.
Log in
I have an account but I get a message to activate
unable to see 4g plans in my account
I would like to switch to the advertised $29 4G 20BG plan, but it doesn’t show up in my account. How can I find this option to switch? Thanks
Mobile network not available
I live in a rural area and my phone works fine. When I go to the city 20k away, I can’t call or receive but data and texting work. About halfway home, I can make a call. I have repeated this a few times and I have rebooted and reinstalled the SIM ca...
Vouchers not working
I bought a $ 40 voucher last evening at Shopper's Drugmart and it not working. This am I bought $25 voucher at Petro Canada and it also not working. When I logged on to self service it said my service is on hold. Very frustrating situation. Pleas...
Resolved! How do i get into my account without access to the email linked to it
Credit card linked to the account was cancelled, tried to sign in to change the credit cards but apparently the account is not linked to my normal email and i dont have any other emails, the sign in option for “forgot email” send a link to this myste...
Resolved! $40 Canada-US promo
Hi! I have a question about the current $40 Canada-US promo. It says I get 75 unlimited Canada-US wide minutes. Does it mean I can roam in the US for free, or it means to only call the US for free from Canada?
Do they have unlimited roaming
Hi do you have unlimited roaming USA ?
Resolved! Cant port number/eSIM activation fails
I am at my wits end and have no clue what to do. I have set up my account with PM, my old provider is Bell and they are fully paid off, I own the phone (did not buy it from them and its an iPhone 13) and when I use the app it starts to activate and t...
Can't logon to My account
I can't get logged on (I need to change my credit card info). I keep going around in circles with Bot and help. This is a
Resolved! Different plan from what I bought being activated for my account
I bought a limited time promotion earlier this month that had Canada-US unlimited calling/texting and 50gb of data (available while either in Canada or US). But when I go to my account, it shows a different plan (Canada wide calling and texting only)...
Subscription issue
I am having subscriptions issue when I subscribe offer.
