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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1881 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30243 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42009 Views
  • 185 replies
  • 29 Bravos

Network down?

Family of 4 all on Public Mobile, Thunder Bay, Ontario.  All of our phones are down this morning.  2 Android users get "Hi Public Mobile here, sorry your call cannot be completed as dialed, please check your number and try again" 2 Apple users get me...

Slo_n_steady by Good Citizen / Bon Citoyen
  • 473 Views
  • 2 replies
  • 1 Bravos

Vouchers

What's the number I call to pay my bill. I was locked out. 611 is not working?

ladybug10 by Great Neighbour / Super Voisin
  • 390 Views
  • 2 replies
  • 1 Bravos

SIM card is locked

My SIM card is locked and I don’t know my pin. I don’t understand, I paid for it and i can’t even have access to anything. Public mobile won’t even let me change my email either because to reset the code I need an email but I can’t because that was m...

AyeshaMursal by Great Neighbour / Super Voisin
  • 634 Views
  • 4 replies
  • 0 Bravos

Resolved! Pre-order change plan after renewal

Hi, I want to take advantage of the new $40 plan deal but my current plan just renewed for 3 months. I'd like to know if I pre-order and change plan upon next renewal, will the price stay the same?

nyx82 by Good Citizen / Bon Citoyen
  • 478 Views
  • 2 replies
  • 1 Bravos

Resolved! Points

How does earning points for helping PM community work? Is it one point per message sent?

Ckk_2194 by Good Citizen / Bon Citoyen
  • 894 Views
  • 7 replies
  • 2 Bravos

Resolved! Voicemail

Why don’t I get notifications that I got a voicemail on iPhone? With pm 

Ckk_2194 by Good Citizen / Bon Citoyen
  • 822 Views
  • 5 replies
  • 0 Bravos

Onternet

Sometimes trying to look on a map.Internet is not strong enough to help meI have to look for a wifi connectiin while I have plenty of data.It is not very good specially when it is really important.

NG5 by Good Citizen / Bon Citoyen
  • 412 Views
  • 2 replies
  • 1 Bravos

Resolved! One plus 2 Compatibility

Hello Public Mobile Community, I broke my Samsung and for the time being I am using an older cell that once belonged to my son. It is a One plus 2 . I can make calls, receive and receive texts HOWEVER I cannot send texts in return. Does anyone know h...

Resolved! iMessage support

I can’t send iMessages without wifi. I have data 

Cara35 by Good Citizen / Bon Citoyen
  • 3846 Views
  • 51 replies
  • 0 Bravos

Resolved! Service, other

I keep getting a “UT1 number is not in service”message although I know that the numbers are valid.

448 by Great Neighbour / Super Voisin
  • 479 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't log into account or change password

HiI'm having issues logging into my account and cannot reset my password despite inputting the secure code sent to my phone. Can I please have a customer service agent reach out to me to help reset this?Thanks

Resolved! Rewards

How’s to get reward in the community?

Savoie97 by Great Neighbour / Super Voisin
  • 814 Views
  • 5 replies
  • 2 Bravos

Resolved! Voicemail prevents Call Forwarding to work

Hi there,I activated call forwarding on and it worked for a while. Two weeks later, all of the calls went to my voicemail before they got forwarded. I tried finding a way to disable voicemail but the instruction I found only prevented the callers to ...

Wai by Great Neighbour / Super Voisin
  • 896 Views
  • 6 replies
  • 0 Bravos

Resolved! Bill suspend

I am out of the country for 1 month I would like to know if I can suspend the billing for that period. Thank you 

Person calling is not able to hear me, but I can hear them...

My relative (who's on Public Mobile) is having an issue with calls some times. They describe it to me as:When I am talking to someone, they are not able to hear me but I can hear them. They explained that they have talked to the same people in the pa...

bbdata by Model Citizen / Citoyen Modèle
  • 850 Views
  • 6 replies
  • 0 Bravos

Resolved! Can't login

I can't login to my account, I reset my password and still can't login.I want to check my account for calls and data usage.

Pilch by Great Neighbour / Super Voisin
  • 681 Views
  • 5 replies
  • 1 Bravos

Why is phone cutting out during conversations?

Good MorningMy phone has been frequently but intermittently cutting out during phone conversations for the past month?How to fix this or troubleshoot the problem? Is it the signal or my iPhone?

healey_5 by Great Neighbour / Super Voisin
  • 2038 Views
  • 5 replies
  • 1 Bravos

Outgoing not working

I recently upgraded my PM plan, which will become active next week.  Meanwhile I keep losing my outgoing service, is this related to plan change?  Everytime I try making a call, the message immediately displays that call has ended and number not vali...

bvrinda by Good Citizen / Bon Citoyen
  • 860 Views
  • 7 replies
  • 1 Bravos

Keep losing service....

Since yesterday (April 14, 2023), I keep losing calling and texting. At times I just get a message saying no mobile network available. So I reset my network settings, but that didn't help. Now I intermittently get either the no mobile network message...

Shipwreck by Good Citizen / Bon Citoyen
  • 720 Views
  • 6 replies
  • 1 Bravos
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