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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Switch to same price plan

hi, im currently subscribed to $34 30gb plan. will have some US trips this year and would like to have the US plan. is there a chance that I can transfer my plan to $34 50gb CAN/US?

5g plans now include US roaming?

Hey I just saw an article on mobile syrup saying that the PM 5g plans now include USA roaming? Is that for all 5g plans? Or just new signups? I have the 50gb 5g plan.

SIM Activation and Use

if I can not download app on my phone can I still use the SIM card for that phone?

Sim not working

I have done all the trouble shooting. It is still not working.

Port request Not Complete

I made a port request over 5 hrs ago. I'm able to make calls but haven't been able to receive calls. Calls are still going to my old provider

Changing plan to 34$ for us and CAD

@CS_Agent Hi thereI was looking at the freedom mobile us and cad 34$ plan and noticed that public mobile has a comparable plan but not available for current subscribers. I would like to stay on public, can you please change my plan to the 34$ for 50...

Unable to receive sms or phone calls but can send them outgoing

This started on Saturday iphone 8. I can send sms and outgoing phone calls but cannot receive either. Connected phone to itunes, restarted device etc but no luck. I got family showing up here thinking the worst cause I wasn't answering calls I didn't...

Calling not working right

I can call out. But when people receive my calls it’s from a different number. If they call that new number they get me. Text messages come to my old cell number? It’s like the number transfer did not complete properly. I am now left with two numbers...

Subscription Not Activated - Public mobile App

Hi, I purchased $24 plan . Downloaded the PM app and picked "transfer number" option in the activation process.I picked koodo from the list , entered my IME number, and at the end I got the message :"Subscription Not Activated""Something didn't go ri...

Community Login

I logged into my PM account and clicked "community" at the top and got redirected to a page that asked me to complete my profile and add a user name. Problem is, I have already been part of the community for years and already had a profile. It would ...

Plan change

If I change plans do I lose all my monthly credits

Changing plan

Hi I want to change to the $34 50gig us/can plan. Can someone assist me pls

Account Locked Out

Seems like a common problem in these forums and the only way to resolve is to get an agent involved which appears to be a closely guarded privilege.My account has been locked out for days. It says wait an hour to retry which is a lie. Waited a day ...

$40 75GB within Canada/US

I am have some conflicting information on the plan i signed up for. On website it says $40 75GB within Canada/US. I also have this info in the confirmation email that was provided. But when looking at app it worded $40 Canada/US 75GB. So trying to s...

Cannot make calls to Egypt

I have long distance subscription but I can’t make calls to Egypt

No calls or incoming texts

I have no ability to make or receive phone calls and I am not receiving incoming texts. I can send texts but that is it. Data is working.Please help.

Need a new SIM

@CS_Agent Hi, would you please be able to send me a new SIM? During the set up process I seem to have misplaced it, and have searched high and low for it.Is it at all possible to credit back my months of unused service? All I had done was speed tests...

US plan

I got an add on for US plan and it didn’t work, how do I get my $31.50 back please

Activation problem

My eSim has already actived but I still can’t receive text

Resolved! 34$ 50Go US and Canada plan

Is the 34$ 50Go US and Canada plan unlimited data? An agent told me all 5g plan are unlimited but an other one told me the us canada plan wasnt unlimited data

Problems with submitting funds to our Public Mobile accounts

My wife and I subscribe to Public Mobile. We buy chits to fund our plans. We bought chits for both of us on February 23 and tried to submit them, but no luck. The system is saying that it cannot accept our payments. We are doing what we normally do,...

Resolved! Canada—US Data/calls

Hi, I recently started the CAN-US $34 for 50GB with CAN-US calls and I was under the impression that I could use the data in the US. I’m in the US right now and it’s not connecting to any network and asked by if I want to get a roaming add-on. Any he...

Esim for 5G?

Do I need to use an ESim for the 5G plans? I just renewed my subscription to a 5G plan and now my phone doesn't work and says that I'm not activated on the network. Or is there something else I need to do?

Resolved! Calls cutting out

I'm not sure why but everytime I talk to someone on the phone the call always gets disconnected for some reason. I'm pretty sure it's in on my side, so I was just curious why it's doing that.

Resolved! Not happy with Public Mobile, but willing to stay if plan is matched.

Hi,My husband and I have experienced poor reception since switching to Public Mobile late 2023. I was looking to switch to Freedom Mobile for their $34 per month, for 50GB Canada-US plan, but I also saw Public offering the same plan. I wasn't able to...

Non-Service

Surely not everyone is having the phenomenal problems I am getting any mobile service. The company would quickly go out of business.I've spent more time fighting to get on line than I have on line. I've devoted days of my life -- literally -- to tryi...

No service in my home.

Hi, I have no luck reaching an agent this morning. i have no service signal at my place, can’t receive a message & call. I would like to cancel the order from today. can you help me with this? thank you.

Can't recieve calls or texts

Starting to day I can't receive text and all calls go to voicemail.I can make calls and send textsChecked settings on my phone and all looks OK.Any suggestions?

URGENT - New activation - asking for double payment

I just signed up for Public Mobile, made the payment as requested for the plan that I was setting up with taxes and them the website booted me out. Then I tried to login in again and it is asking for another payment before I can proceed to see if I n...

Can't subscribe

I've been at this for almost 2 hours. I'm trying to subscribe but my address is not being accepted. Going in circles to try and get help.

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