Community

Can't change plan?

Hey folks,Whenever I log in to my account and click "Change Plan" I receive either an "Oh no! It looks like something went wrong!" message, or a page with "Current Plan" and "New Plan" headers but literally zero text beneath either. Anyone else?

Having trouble logging in to change my credit card for autopay

My credit card recently expired and I was set up for autopay. I’m trying to log in to change the credit card number and I’m getting locked out of my account. I’ve tried password reset and it says my account has been locked and I need to contact publi...

RCS on Samsung Messages?

Hello! Does anyone know if RCS works on Public with Samsung Messages on the s10/s20 series phones? I know it works with Google Messages.Thanks!

Activating a new Public Mobile Account

This is more of a comment than a question by lesson just learned.If you start a new account and plan on bringing multiple phones to an account each account needs a separate account set up with individual emails. So if you have a family or group of 5 ...

Voucher

I entered a voucher about 45 minutes ago and the phone doesn't work and it says I am not due to pay now till April, how long does it take?

VoLTE

There isn’t much information to give. But sometime in February some people who live in Manitoba received a message about voice quality in Winnipeg and Brandon being worsened due to certain Hz bands changing. There was a post created about it and Cath...

Slow servers, can't change plan?

Let's not kid ourselves. The servers for public mobile are complete garbage, and super slow. Today, I couldn't touch the page to change my plan. However, the other pages (For data usage, profile, etc) work. What's going on?  How can I change my plan?

Trouble receiving a international SMS verification code from an auto generated Hong kong computer

I am on a 30 day $15 per month plan. Why every time a SMS verification code from a Hong Kong bank auto generated computer ...the SMS code does not work but when it is manually sent from a real person at the bank in Hong Kong  .....the SMS code comes ...

No service from time to time

I am with Public Mobile over a year now and in last a few days I started to have service problems. Suddenly it turns to no service while I am in my office. There is no reception problem there (16th floor), never had a problem before and I noticed fir...

Reading threads - how can I jump to the last post I read

Trying to navigate the community threads.  Currently the "Return to Prov-Wide plans" is getting a lot of action. When I come back here 24 hours later, how can I go to the first post that I have not read yet.  This is one of the most common things tha...

Add ons

I purchased an international 300 mins add on and it’s showing on my account but I am unable to call my international! anyone know why this may be? 

Suspended SIM card

Hi everyone,my account has enough fund but it’s not working the problem might be fraudulent activities because I tried to renew my account on my sister phoneanyone has a solution?Thanks in advance

Regarding voice mail.