Community

Resolved! Use my rewards

Anyone know if you can use your rewards to pay your for service? 

Resolved! If I change my plan to a lower priced option, are my rewards still applied to my monthly bill?

Resolved! Refer a friend

Is there any promotions right now regarding with refering a friend?

Resolved! U.S roaming is not working

U.S roaming ( talk only ) shows purchased and active but not working.  I used the same add on for almost 6 month and never had any problem . did things like taking the sim card off / rebooting / connecting manually to the existing networks but nothin...

Resolved! can I transfer my public mobile number to my daughter?

Hi,I want to transfer my phone number to another person.can I transfer my public mobile number to my daughter? 

Resolved! international texting

Hi,  I am just wondering if you can text from Canada to the UK with our texting plan?  If you use 011 and 44 in front of the number?  I checked the add ons but nothing I can see about an international plan.  Just interested in keeping in touch with t...

Resolved! Did not get SMS for referral reward but referredee got the $10 bonus

I had just signed up and activated with Public Mobile on Dec 31 (just in time for bonus offers) and someone asked for my referral code while I was browsing PM Community to activate on that day as well.  The referred person says the $10 updated to acc...

Resolved! Says I have used all my data... but I have not.

I have quite a lot of data with my plan including add-ons and such. I got a text today saying I have used almost all of my data (my plan renewed on Dec 27th) and self-service confirms it. My account says I have used almost 6GB in a week. I definitely...

Resolved! Boxing week promotion

It mentions as "Get one month of free service when you activate on any plan. Plus, get 5GB of free data on select plans."My question is does 5 GB of free data has an expiry date like for a month? Or will it expires once we consume all 5 GB data irres...

Resolved! Does this Phone work with PM

My father has some phone from China that’s currently being used and wants to switch to PM but I can’t find his phone on List of approval.  The phone is relatively new within the last year.  It’s a Redmi 7.    How can I find out if this phone will wor...

Resolved! New Phone transfer

Am I allowed to transfer my Public Mobile phone number and account to a new phone?

Resolved! referral reward

Just received a message on my mobile from Public Mobile stating that my friend referral reward would be less because on my friend's account inactivity???

Resolved! Cannot change my plan

I cannot change my plan.  I log into my account, click Change My Plan and it says to pick a plan from the list.  But there is no list - the space is blank. When I click on Try Out More Options, I get an error message that says "Server Error in Applic...

Resolved! Autopay Rewards

I already set up the autopayment by master credit card, however why I can't see the $2 rewards in the reward section? 

Resolved! Referral rewards discrepancy

I have six phone numbers listed under “Refer-a-Friend Reward” but only get $4 per month referral rewards. What’s the deal?

Resolved! double charge

Hi, On november 20th I was charge twice 42.00$ when i register my phone number with public mobile.  Would there be a reason why I would be charge twice? Thank you

Resolved! Account payment due date

If account is activated mid month do I have to pay full month?

Resolved! US roaming

Hi,I payed for the 10-day US roaming (talk and text) and my phone us still unable to call or text. How do I fix this problem? I bought the same service last month, and it worked fine.Thank you

Resolved! Mystery data usage

I keep getting text notifications that my data is nearly used up. When I go to my account page, it shows up as web under data usage. My data has never been turned on, nor has my phone been turned off/on. The time of day that it shows data usage have ...

Resolved! Boxing Week Offer

HiI activated my sim 28 Dec.But I forgot summit my email for getting the Boxing week offer before registration.And I payed first bill.Can I get this offer?

Resolved! Account info not displaying

Hi, I'm not sure if my account is locked or something else is going on.. I can login but all I see is "Hello" and no account info, just blank page under the header. Second concern is, can I activate a sim to take advantage of current promo then port ...

Resolved! Account locked

My self serve account is locked I donot  know how to unlock it.

Resolved! Accidentally purchased 2 add ons, how do i reverse the second?

HI,i went to purchase an add on for US roaming and it required me to put money on to my account first. Once i entered the amount it didn't look like it went though and prompted me to purchase it again, so now i put $40 on my account rather than $20. ...