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Upgraded 12 GB Plan offer.

WernerE
Great Neighbour / Super Voisin

I just purchased a sim card and activated it this morning.  After doing so and logging our, I went back to the Public Mobile website in order to see if I could log into my account, and there was an offer for plans of $40 or more to get 12 GB for 12 months.  I am asking that my plan be upgraded to this level.  What needs to be done to get this to happen?

7 REPLIES 7

torontokris
Town Hero / Héro de la Ville

What plan did you activate on? I don't think it's eligible on the promo $40 15gb plan it has enough data anyway. You can add to the $50 5GB plan but the 15GB plan is better in the long run

 

@WernerE   That promotion is still currently being advertised, so there should be no problem for PM to add it to your account if you activated on one of the 4G $40/+ plan.

WernerE
Great Neighbour / Super Voisin

Thanks all.  Was able to send a ticket to customer support. Here's hoping for a positive response.


@hairbag1 wrote:

I can't see mention of that offer...but if you have it, perhaps it's available only to new customers. It should have instructions in the notice.


It is on main page:

Meow_0-1666885579807.png

 

hairbag1
Mayor / Maire

I can't see mention of that offer...but if you have it, perhaps it's available only to new customers. It should have instructions in the notice.

Meow
Mayor / Maire

You already activate your account. Now you are considered 'old' customer. This offer is for 'new' customers.

Since you activated today, contact agent and discuss this with them. They might be willing to adjust your plan.

If offer is for ANY customer you might change plan NOW to any $40+ plan to get 12GB but in that case you will be paying plan twice: currently activated and new plan. You cannot pay plan cost difference...

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

 

softech
Mayor / Maire

@WernerE   if you missed it and just activated, yes, very likely PM support can help to apply it back for you

 

Please open ticket with PM Support and explain the situation:

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there