Community

Resolved! Spammed by automated phone call every 6 hours

I've been with public mobile for a few years now. I've recently been receiving a phone call exactly every 6 hours for over a week now: 4:18AM/PM and 10:18AM/PM. When I pick up, it disconnects. When I leave it, it logs a voicemail with silence for abo...

Resolved! Data limits

On the plan I purchased, I should have 5gb of data, but when I look at my data usage on my phone it says only 2gb are available. 

Resolved! Regarding 1gb bonus data for 6 month

I recited email if you join public mobile we give you 1 go extra data for 6 months but I am not received 

Resolved! Referral code rewards and autopay rewards

Hello there guys, i just switched to Public mobile today through Wow Boutique. So I used a referral code when signing up and signed up for autopay too, but still got charged $28.5. i dont get it, why this happend?

Resolved! Data plan

Is it possible to change the date that my data resets? 

Resolved! Recover deleted messages

Can I recover deleted messages from one of my contact?

Resolved! issues with plans & renewals

I am having issues with renewing my plan. I changed my plan from the $40 option to the $35 option and I have replaced the credit card details. Unfortunately my account has been debited with the sum of $9.20 without any reactivation of my account. Wha...

Resolved! Can you get more than 8gb

Can I get more than 8gb of data?

Resolved! Port number from Koodo

Hi  I'd like to port my number from Koodo so that I can keep the same number.    Thanks Lottie 

Resolved! No incoming calls/texts

Hi, Since sometime overnight Thursday or Friday morning, I've not been able to receive calls or texts. Can call and send just fine. I've read the boards and tried everything that was suggested. My bill is paid, lol , so I know it's not that. I've eve...

Resolved! data add on not working

I have paid for the date add on twice and am not getting any data. I need to get a refund for the extra data add on and I need data. What should I do to get the data that I paid for?

Resolved! SIM card locked

I can’t get thru to a moderater to get a ode to unlock it so 

Resolved! If some one opens an account, uses a referral code and then suspends (pauses) account. What happens?

Does the referee lose the reward until the account is unsuspended?

Resolved! Cancel account help

I don't have access to my public mobile account. I didnt register and have lost my sim card. I would like close my account completely, can someone please assist me?

Resolved! Re: still cant access account after blocked

My account was blocked and now I can´t open. How can I unblock? 

Resolved! lost my self serve email and password

Resolved! Porting my phone number to Ooma and picking a new number from Public Mobile

I would like to port my current Public Mobile cell number which is a local number for my city to Ooma for my home phone because Ooma does not have a local number for my city. I then want to pick a new number from Public Mobile for my cell phone. Can ...