Community

Resolved! Hurricane Fiona

As I write this, I’m sitting in the dark in the eye of Fiona. It was a rough night. It looks like it will be a rough day. My power went out at 11pm last night and NSPower is showing an estimated date of Wednesday afternoon for restoration. Of course ...

Resolved! Refer a Friend worked, but the 12months2gb option did not

Hey everyone  I just received my SIM today. Activation worked in the second try. And also the refer-a-friend 1CAD/month has been applied to my friend’s accounts. But the 12months2gb is not on my account (maybe my mistake when filling out the missing ...

Resolved! Refer A Friend - $5 x 5 Months

Is this available to all PM customers? (ie. my dad hasn't received it but I did.) And how does one access it? (Is it simply by sending the referral code?) Thanks!

Resolved! SIM card

Hi! I wrote down the wrong postal code for my SIM card 

Resolved! Where do you log into my account?

Resolved! How do I find out the username on my account?

Resolved! Forgot to use a referral code when registering

My wife forgot to use a referral code when registering my SIM card. How can we fix this

Resolved! Roaming

If I buy a roaming add-on, 250MB for example, is the daily limit 250MB?  Or can I use more than that and just have it expire faster?

Resolved! Can't receive calls: porting not fully completed?

I can call and text out with my old mobile number that I ported to Public Mobile. However, incoming calls won't connect wit te new SIM cars in. Calls go directly to my old voicemail box with Freedom Mobile. Help!!!

Resolved! Can a mod make sure my account gets this offer?

I signed up my daughter recently and just got this text it doesn’t say when it started just that it ends Sept 30th and I literally signed her up a week ago… *** Public Mobile here. Refer-a-friend so you and your friend can save $25. Until September 3...

Resolved! Does not recognize existing number in Canada

Hello, I am trying to activate my new sim and transfer my existing number with Fido to Public Mobile, but it is not recognizing my phone number as a Canadian number. 

Resolved! 3G but LTE with PM.

I understand that Public Mobile uses LTE but at 3G speeds. Because Telus and Bell share the same towers, do Lucky and Virgin have 3G speeds on the LTE network too? From my understanding, from a couple years back, Rogers actually still uses 3G with Ch...

Resolved! How can I cancel my account or deactivate it?

Hi, I bought a SIM Card for my parents when they came to visit Canada. Now, I would like to deactivate it so I don't have to pay for additional months. How can I do it? The only option I saw was to deactivate pre-authorized payments.  Thank you!

Resolved! Payment isn't going through

Hello, I have setup auto payment set up but for some reason the payment didn't go through and therefore, my account has been suspended. When I go to my profile to reactivate the account by making the payment, it keeps saying "Oops! Something went wro...

Resolved! how to transfer landline

it says i can transfer my landline number but when i enter it, says not a valid number

Resolved! System won't accept my TOWN

Can't change address cause TOWN not listed in dropdown

Resolved! Phone calling and receiving still not working in Sylvan lake,AB

The calling and receiving function for use of cell in Sylvan Lake is still not working since the previous Friday 16th, with lots of info reported to various agents and escalated to your tech team!!  When is this issue going to be fixed!!  This issue ...

Resolved! all data add ons gone / cannot authenticate to submit a ticket

A little frustrated here, I had data addons on my account taking my data up to 16GB i believe (I can't recall the exact amount) but I ran out of data today - first time ever, so logged in and checked my account to notice all my data add ons are gone....