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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! can't get my email verification due to server error

I need to login to one of my account set for my kid to check payment issue. I tried to login to the account but it asked me to get verification code to my email but my email server has problem at the moment. How can I access the account to solve the ...

Resolved! sms rebate

Just receceived a sms from "telus" with a link for an e-transfer for a debate.Is this a scam?Read it but did not use the link.

Resolved! account suspended

i was outside of the country now i will return I'm inquiring regarding my account it was suspended temporarily I hope, soCan you please confirm whether is temporarily suspended or not? in order to avoid useless paying thank you for your help in...

Resolved! Visiting the USA.

Hello, if I am down in the US, can I receive text messages? Imessage on wifi I know will come to me but what about incoming from an Android for example? My plan says unlimited international texts, but that from Canada anywhere else and not from the U...

Resolved! $30 preowned phone credit

Doesn't look like I got my $30 phone credit from June. I used the same email to purchase as my account email.

Resolved! Switch to pm

Help: I am going to help my friend switch her phone to PM online as unfortunately no store s doing this anymore in here.So, what informations should I have about my friend? And steps? I am nervous

Resolved! Overcharged Account/Communication

I have tried to submit a ticket to have an agent check on overcharged autopay. The process requires login to the community account - when I login, it returns an error message. The frustration must be obvious - this message is being sent from the co...

Resolved! Currently on a $40 5Gb 3G plan and willing to switch to the 4G plan but what will I lose?

So as in title, what will I lose? I am currently with the old reward program ($3 loyalty, $2 autopay, and $1 referral) Will I keep them when I make my switch to the 4G plan? I currently still have a little over 2Gb data remaining, should I switch rig...

Resolved! I would like to activate my number

I would like to activate my phone number but unfortunately, it’s been a while and now it’s not allowing me to go to my account or get a ticket. what should I do?

Resolved! what is it meaning? Do I get $1 reduction on my bill? when will I get $1/each month

what is it meaning? Do I get $1 reduction on my bill? when will I get $1/each month. I got a msg from 611. it says" "

Resolved! Phone returns

I need to return this phone but I do not have the order number so I cannot submit a ticketi am at my

Resolved! Need help re routing my number

Today I switched from Public Mobile to Freedom Mobile. It says I cannot switch the number because there is an issue with my Public Mobile account. I need my old number released immediately to Freedom from Public Mobile. Thanks

Resolved! Changing credit cards

I would like to pay with my Visa card instead of my Master card. Is that possible and how do I do that? Thank you

Resolved! us roaming not working

paid for us network and data add ons the data works intermittently the cellular network will not connect at all unless i am connected to a wifi network how do i fix it edit: roaming is on. i am using signal messenger. phone is an android j3

My account

Not able to log into my account keeps popping up with this page is no longer available

Resolved! Updating address

I'm trying to change the mailing address for my kids as follows: xxxxxxxxHamilton ON Lxx 0xx But it's persistently adding Stoney creek in the 2nd address field. I tried to remove it, but to no avail. Thanks Edit by Dunkman: removed personal informati...

Resolved! Rewards

If I change my plan, downgrade it, will I lost my rewards

Resolved! Expired Credit Card and U.S data issue

Hi everyone, I have 2 issues 1) My credit card recently expired and I updated the information a week ago and saved it. Today I got a message saying that my service has expired. I promptly paid it even though PM's system should have charged my new cre...

auto pay not working

i'm auto pay using my credit card but i recieve msg. that i need to pay my outstanding balance my card is not maximized and not expire

Disabling VoiceMail

I was reading in another posting that I can disable voicemail by dialing *004*8080000000# Is this only for Public Mobile or will it also work for Koodo?

Resolved! Free calls to Iran

Does public mobile has the option for customers to call Iran for free like other providers?

Phone not working

Why does my phone not recieve incoming calls sometimes and my text messages sometimes wont send out

Resolved! Got a text saying I've used 100% of my data, but in my account online, it says I have 1.33Gig left.

Why is this? I've been with public for a very long time. Is this how loyal customers are treated? @CS_Agent

my voicemail does not work and issues receiving calls

I have just joined yesterday, and my voicemail does not work also having issues with getting calls from my home phone or my daughter's phone. but can get calls from other people

Public mobile owe me 100$

I am trying to add money in my account using vouchers and when I call 611 it says they can't process it right now then online it says that have allready been used but they are new I'm the only one who touched them and did not use them so now I spend ...

Resolved! excess monthly charge

I redeemed $15.00 reward for 1 gig data and was charged $37.29 for my monthly plan which I did not change. Please help. Thanks

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