Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have autopay, payment taken from my account but my line is suspended. Why?
Hello all, i have a Alcatel MW41NF, that altough configured with a profile and set as default, with no apparent reason every one or two days it looses profile and performs something like an auto reset and profile goes back to NULL and saved profile d...
I have been trying to change my number and for the past 2 hours keeps saying there an error message that pops up how do i fix this?
I have the 8+2GB USA Plan that was offered a few years ago. Question is now that the USA does not support 3G service does this make my plan useless while I am in the USA? Wondering if Public will be eventually switching from only 3G service or should...
I opened my rewards account but haven't received the 5 points welcome bonus. Is public still doing this or have they stopped it recently?
I cannot deposit my payment voucher in my account. I purchased two twenty dollar vouchers, however both of them don't work. I received a message that my acoount has been suspended and I have no idea why. Please advise what to do. I need to have servi...
Hey I bought an Iphone 8 pre certified 3 weeks ago and now i got a flickering fuzzing colour on iphone screen don't know why i want to know what it takes to return this iphone 8? regards Francisco.
Just topped up my account, but it is still inactive.... Dont understand this issue at all nor is the bot useful.can someone please help me, I just payed $30 for the money to be sitting in the air.my service was temporary suspended then i topped it up...
Hi,I am trying to activate the PM SIM card. But when it gets to porting my number from Telus, it just spins for a while before saying that something went wrong, please open a ticket. Help please! Regards, Michael
Hi I haven’t gone outside all week and used my data but today it said you have used 95% of you data so I don’t know what happened.
I changed my plan to the $15 a month plan earlier this month. Looked today and sets to renew my old plan still? Please switch this
Hi I'm new to Public Mobile and have made a mistake with add-ons. I am out of town and just wanted to get some talk time so added 1000 US minutes. Then when I tried to use it wouldn't allow me to call as I didn't have US roaming. I didn't choose ...
I rememberd my password for my Public Mobile account. However, I dont remember my security question and dont know how to change my password. Can someone help me with this?
Recently, after the customer support team fixed my problem with the SIM card we ported the number of my Rogers Pay-as-you-go. As of right now:The Rogers account has been cancelledThe porting was successful, we got the text message and everythingThe P...
How do I reset password if I don't know old one
I recently tried to activate with Public Mobile. I followed all of their steps and on my account with Public Mobile it says I am activated and should be all good. I called my old company and nothing on their end should be keeping things from working....
Hi all. My public mobile SIM card is inserted correctly. I tried putting it in again, turning on and off airplane mode, and restarting my phone. Unfortunately, my phone still says "public mobile network not available". Also, I tried to activate my SI...
I've paid my monthly bill and yet - I can't use my data or my phone. Only the wifi is working.
Hi I am a new customer. At the time of activation I was unaware of a promotion for additional 2GB of data for 12 months. can this be included? I just activated my account yesterday Thank you
Hi, I purchased the 1GB US roaming. I am in Hawaii. I have followed all the steps that have been outlined in many posts. Turned on roaming, changed APN, restarted network settings, restarted phone but nothing is working. Help?
Hi, I tried to sign in to my account but I could not. NMy SIM is working. What should I do??
Hi all, Just curious on other's experience buying a pre-owned iPhone through public mobile? More specifically one in "Very Good" condition. My main concern is the battery health percentage. Are they usually 85% or higher? Would be a shame to buy one ...
I wanted to know if my number is listed on public directories if so how can I get it off of them
I set call forwarding to a textnow number before I entered USA and tested it working but after entering USA the calls are not forwarding any more. How can I make call forwarding work here?
I have unlimited talk and text in Canada as well as the US, does the 10gb that is on the plan also work in the US? Or do I have to buy an add on for international data?
I Registered and made payment with a Public Mobile sim card yesterday, and I was charged immediately on my card. Today I found out that Rogers took back my number, therefore Public M had to put a new number on the sim card I had. So I started the who...
I am unable to get data working on my new phone -- an Umidigi Bison X10. This phone is not listed in the "Check your Phone" list of phones, probably because it is a very new model. In any event, I have set up APN as best I can following the recommen...
When it says balance $25.00 does that mean there is $25.00 in my account to use?
After I activate my SIM with no promotion, I noticed this 2GB promotion for 1 year on my account.Is it just automatically applied to my account and can I just use this with no extra cost?
