Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Activation Issue

Is there a problem right now with the activation portal? So I have gone through the entire activation process and it won't accept my credit card. I got a red warning message telling me to check my card details. I've now done this with three different...

Sim card swap

My old sim card recently stopped working. I ordered a new one, but it wont let me change it in my profile. When I hit update nothing happens. I messaged the simbot with no response. Someone help please

Resolved! Voicemail message

Hello, Does anyone know how to change their voicemail message? I can't seem to figure out how. I saw an option a while ago, but now I can't find it since the website has been updated. Thanks!

Resolved! App

Is there an app for Public Mobile?

Resolved! refer a friend

I gave the promotion code for referring a friend to my son. I have not received the $5 off my bill, only $1.

Resolved! I want to cancel my online SIM card order

Hi, there is a great offer for the 15 $ plan but it says I’ll receive my card in 5-10 business days.It may be too late to use that offer since the deal ends in 4 days. Is there any way I can cancel my online aim card purchase and buy a new one by goi...

Resolved! can't receive calls

I switched from lucky to public mobile and had service through here for couple weeks and have tried everything the bot simon says but still can't receive calls ( I carried my previous number over ) I'm ready to cancel and go back to lucky if it does ...

Going To Dominican next month

Mobile network issue

Hello I need help as I no longer have any signal at home. When I try dialing it say no mobile networks available. We have 2 phones and had a mobile network, however as of yesterday Sept 25 we no longer have any signal at our address postal e3n4z9 whi...

Resolved! Unable to make payment on suspended account

My wife's account has been suspended (forgot to load) and I keep getting and error message when trying to make payment. Error message says "Oops, an error has occurred, try again later". I've tried several times. Any wisdom words Community? Thanks.

password reset wont work

cant reset password to login to update payment info.phone doesnt work because i think card expired ..

Resolved! Activation Deadline

Hello, I have a friend with a phone, and would like to sign her up (refer a freind) and take advantage of the promo that is on until Sept. 30th.... So I need a Sim card... can't get them locally, so ordered 2 online, from here... could whomever is sh...

Resolved! Credit topped up

Hi I have credited my account with $25 and I can’t use my phone. When I fail 611 there asking for me to top up. But I have $25 on my account.

Resolved! Can't receive PUBLIC MOBILE calls

Hello! I transferred my dads phone to public mobile and everything seems to be good except he can't seem to receive any calls from people on PM only. Others can call him. Any help is appreciated thanks.

Resolved! Extra data due to Hurricane Fiona

Just wondering if Public Mobile is offering extra data for their EXISTING CUSTOMERS due to Hurricane Fiona?I know that some other cell companies are offering it which would only make it fair to us. I love Public Mobile and would like to be treated fa...

Resolved! Rebate code

I have a rebate code from the family member who recommended Public Mobile to me. I believe she should receive a monthly rebate as a result as well as myself at activation of my sim card. I have received the sim card and am wondering how to apply the ...

SIM Card Delivery - Impressive!!

On Wednesday Sept 21 2022 I ordered 2 PM SIM cards. Today Monday, Sept 26 2022 they arrived. They were shipped from Archway, 21 Aero DR NE, Calgary AB. A weekend was involved so likely would have been much faster if I had ordered on a Monday. That is...

Simm card

Missing promos

I’m all of a sudden missing my holiday promos on my account. One was 2 GB and the other one was 1GB. They were not one time offers. I have been with public mobile for 5 years and the one promo was from my first year. And the other one was from my se...

Resolved! "NIP code" of minimum 4 digits

Hi,I transferred my SIM card from my old phone to my new one. Now the phone when I turn it on asks for a "NIP code" of minimum 4 digits. This is apparently not the phone but the SIM card that is asking for that code. I have no idea how to get that...

Resolved! I ordered 2 SIM Cards and none works in my phones...

Hello, I ordered 2 SIM cards, one for my wife and 1 for my son. Upon reception of the first one, I tried it in my son's phone and after activate, tried it. Nope. It continue saying Emergency calls only. I then tried the card in my phone, no luck ...

Resolved! Returned iPhone

Good afternoon Approximately three weeks ago, I returned an iPhone XR for a refund. I haven’t heard anything back yet and no refund either. I would like to know approximately how long it takes to process the refund. Thank you so much

Resolved! Plan Change

How do I change my plan to prepay?

Resolved! how to Refer-a-Friend when active public mobile card

please tell me

Phone stopped receiving incoming texts and calls

Beginning two or three days ago, my phone stopped receiving texts and calls. I can still send both texts and calls, just not receive. I have been a PM user for a long time, and all my bill payments are on time, so this is quite random. I have reset m...

Resolved! Failure to receive Sim card

Ordered andreceived a certified pre-owned phone. Order #305977 but did not receive the free SIM card that was advertised JB

Resolved! No Incoming and Out going Voice Calls

Is there an issue with Public Mobile voice network? I am not able to make any voice call and no incoming calls for days now. Data (internet usage) is sometimes works, sometimes not in the last couple of weeks. I did verified my phone bill is paid up ...

Refund of SIM card without refund request

I ordered SIM card online around a week ago. I got an email this morning saying that I will be receiving a refund for the SIM card. I did not request a refund. I am wanting to know the reason for this and I am wondering if I will not receive my SIM s...

Resolved! SIM card order

I got an email with SIM cards order details.I have already received these cards 2 months ago.

SIM card

Received offer of 50% online order of SIM right after I submitted an online order. How do I get my 50% discount

Community

Forum Posts