07-12-2021 05:11 PM - edited 01-06-2022 03:00 AM
I purchased $15 of data add on, put my credit card through and everything seemed to work.
Now I'm still unable to use any data on my phone.
Please help, thanks!
Kaytlin
07-12-2021 06:23 PM
@Kaytlin Make sure you turn on your mobile data and have the proper APN setting. Welcome to PM!
07-12-2021 05:18 PM - edited 07-12-2021 05:20 PM
do you Purchase Add-Ons Using Your Self-Serve Account
To purchase Add-Ons using your Self-Serve account, follow these steps:
if you still not working do one thing Make sure your phone is off before removing your SIM card,
and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.
what is mean for Rebooting the phone means to turn off your phone and turn it back on again
if you like to check it out >>
Go to Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords,
or visit HERE
and go Changing APN Settings On An IPhone
click HERE
or visit HERE
and go Changing APN Settings On Android device
click HERE
Ensure you have the correct APN settings by visiting HERE.
Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.
07-12-2021 05:14 PM
@Kaytlin wrote:I purchased $15 of data add on, put my credit card through and everything seemed to work.
Now I'm still unable to use any data on my phone.
Please help, thanks!
Kaytlin
Buying an add on is a 2 step process. You add the funds and then you have to go back in and purchase the add on.