Sim card swap

[charles10]

Sim swap 

[hTideGnow]

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@charles10 wrote:

Can't submit a ticket. This is a nightmare. 

U used to be able to do it in self serve.

I don't know what to do again. **bleep**! What's really happening? Gooness7

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did you try the direct link I posted?

https://urlshortner.tiia.ai/-H7DB-

All you need to do after is

1. Click "Contact Us"

2. Click "Click here to submit a ticket"

It will then go to another page, enter your Community credentials and follow from there.

[dabr]

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@charles10 wrote:

Can't submit a ticket. This is a nightmare. 

U used to be able to do it in self serve.

I don't know what to do again. **bleep**! What's really happening? Gooness7

---

@charles10    If you're having problems submitting a ticket via the chatbot, then you need to select the second option mentioned in your chosen solution of sending a private message Moderator_Team:  "or you can send a private message to Moderator Team  by Click HERE. "

[Anonymous]

 @charles10 : Did you go in to the chatbot? Did you type in sim card swap? Did you get to a ticket entry form? Did you log in with the your community credentials first? Then did you verify with your account credentials or maybe via PIN? Do you see the ticket having been submitted in your Sent folder in your private messages?

[charles10]

Can't submit a ticket. This is a nightmare. 

U used to be able to do it in self serve.

I don't know what to do again. **bleep**! What's really happening? Gooness7

[hTideGnow]

@charles10  You have a new SIM and ready to request swap on the system?  Ticket to sim swap request can be done via this direct link:

https://urlshortner.tiia.ai/-H7DB-

[charles10]

I am unable to swap my sim card.

Someone Please help, I need my phone. 

SD08:  Moved from Beginner’s Guide to the Community.  Title edited to reflect subject.

[Anonymous · Accepted solution]

@charles10 

you Have To Submit a Ticket To Customer Service by Moderator Team,

to swap old SIM card,

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,
• explanation to them nice Team and nice service.

      Good Luck

[hTideGnow]

@charles10  you can quickly open a SIM Swap ticket with this direct link:

SIM change
https://urlshortner.tiia.ai/-H7DB-

[cavemantoronto]

@charles10 Click on the chat bubble to swap your sim. You posted in Community instead.

[BKNS27]

@charles10 

Were you SIM swapped?

Log into your Self Serve account and tap Lost/Stolen Phone and contact a PM moderator on SIMon chat button.