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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Call forwarding set up

Hello, I have an unlimited Canada-wide talk plan and I’d like to use call forwarding over the next month or so. It is to a Canadian number.When I follow the prompt on this help page to turn on unconditional call forwarding I get the message that “sor...

Change plan

I want to change my plan

I have 100 min canada wide plan, but it's telling me I don't have a long distance plan

Is this their way of telling me I am out of minutes? I'm calling a local number

Resolved! 866 and 877 numbers filling my voicemail without calling

Pretty self explanatory in the title, but I get constant voicemails from 866 and 877 numbers that are blank. In addition, they somehow leave these blank voicemails without calling me, so I can't block the numbers. Anybody else have this issue/know wh...

service

All of a sudden my phone can't pick up the Public Mobile service! I've rebooted the phone. Help!

Resolved! Suspended account

I'm on auto pay, payment came out yesterday but my account got suspended, very frustrating can someone please help.

Resolved! New activation 404 errors two times now!

I'm trying activate a new SIM and last night I got a "404 - File or directory not found" after entering my credit card. This happened immediately. There was no time for anything to "timeout". I checked my card this morning and it was not charged. Did...

Huawei Nova 4

Hello,I have a Huawei Nova 4, which is not on the list of phones.

Resolved! Porting number from Bell to PM

HiHow do I get in touch with the Moderator? I wish to Port my number from Bell to PM, but the PM online services tells me to contact Moderator and complete a ticket.

incorrect data

HiI purchased my plan on the 17th, the store helped with setup of plan. He login in to the wifi to do the setup. But 220.645 of date was used on my account to do this? can this be corrected/reversed since I do not have much data for the 30day? I'm...

Resolved! Double payment

I was Double charged and with no reward taken off from my bank account. And my plan says expired?

Resolved! How should I remove auto payments from my account

How should I remove auto payments from my account

Resolved! Payment

Why wasn't the reward deducted from the bill. I had $12 credit but they should have only taken $38. Instead took $50.Help!!!

Any response to Freedom or Koodo adding lots more data to their plans?

Recently, Freedom has very good deals with lots of data like $35 11GB. Even Koodo is adding 5GB per month for its customers for free in response. This makes PM plans much more expensive since $35 only gives 2.5GB at 3G and not shock-free data too. No...

Re: Not happy with Public Mobile.

To all members of Public Mobile.Its not a great service to have with phone plans.My fiance had problems with them since she been with Public Mobile.She got a 25 dollar voucher minutes worked not even 2 days that was all.then they say no sim card it w...

Resolved! Trying to submit a ticket for rewards issue, unable to submit

Hi,I used the chatbot to try to resolve my issue, and the outcome was the submit a ticket. I am able to go to through the first 2 steps (step 1 - select rewards > refer a friend, step 2 - enter additional information about refer friend issues). Howev...

Money left in the mobile account

Resolved! Money left in the mobile account

how can I get a reimbursment? I have money left in my account and just moved to other provider

Resolved! Port Request

I have been trying for two days now to port my old number to Public Mobile and failing. Frustrated. Time-consuming. Can I chat or speak to a live agent?

Resolved! 2nd phone number

I pay for 2 numbers. One is my own. A second belongs to my child. The second one was a 10$ monthly fee. The 2nd ($10) line does not seem to work. When I log into my profile, it says I have a balance of $30. This was/is an auto withdrawl normally. ...

Biologist

Paid phone not resetting

Resolved! Paid phone not resetting

I've paid amount due but wont reset, what do i do. Its paid in full

Resolved! Choosing a phone number

If I cannot find my town when activating my SIM, is there any other way to get my towns prefex for my phone number?

Referral rewards

I referred my wife to Public Mobile - and she signed up at London Drugs Victoria. I mentioned that I was a Public Mobile customer but that was lost during her registration. How do I now add this to my rewards with Public Mobile?

Plans for canada and us

Is there a plan for unlimited talk and text for canada and the us?

Resolved! Phone number activation

I recently went from chatr to public mobile and my old number that I transferred shows up on my account, but I’m unable to receive any messages or calls. When someone tries to call me it says the number is not activated. I am however able to make pho...

Resolved! Referral Credits

I have 2 messages from Public saying I have a $20 credit for referrals but only one is showing on my account page.Where do I get answers ?

Resolved! Re:update new credit card update new visa credit card informationRe: Edit my new credit card

Please help me out how to replace my old card on the file. Thanks.

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