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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

refund for SIM not recieved?

Is it possible to get a refund for a SIM that was never delivered to me, or a credit to get another one? It's been 10mdays and Canada Post tracking says it would be delivered by EOD Jan.28Order 187600

Not Receiving Referral Reward

Hello, When my wife and I set up our Public Mobile SIM cards and accounts, I technically referred her to the service. However, this month when we were billed, I have not received the 1$ reward for doing so. Why is this? How can I change this? We beca...

Sim card not working on phone after activation

Hello. I have activated my sim card on 10.30pm in 30th Jan 2020. I ported in my number from Chatr and wait until next day morning and my phone just show "SIM not provisioned for voice" . Then I think it might be the port in problem and i swith to a n...

Resolved! How can I listen on my voice mail. What number do I to dial

Resolved! My account: What the?

What the heck is going on in my account? There has been nothing but issues since my botched renewal in early December. My renewal is supposed to be the 2nd of February. I check today it says February 22nd.II look in my payment history and I've been c...

Public Mobile SIM and Cosmo Communicator: Calls and text messages work, mobile data doesn't (so far)

Hello people, I have a problem for which I've been trying to reach a Moderator, but haven't been successful so far. I did try Public Mobile's "SIMon" chatbot, which is the ordained procedure to reach a Moderator these days. However, after treating me...

When is Lunar New Year Deal Deadline?

When (what date) is the deadline to apply for the Lunar New Year deal by?

Resolved! Unable to sign up for autopay with mastercard

I have been unable to sign up for auto-pay online, via my mastercard. I read on this forum that other cards (not mastercard) may work better, but I don't have a Visa card or an American Express. Every time I input my mastercard info in the "sign up f...

Resolved! Lunar New Year Savings: Unable to see it applied on my account

Hi,I signed up for a $25 plan two days ago however I do not see the lunar new year savings.How is it applied and under which section will I see the savings?Thanks!

Cannot sign in. username/email unrecognized

Hi guys, I was trying to sigm into my account but wasnt able to. I think maybe the person entering my email ID at the store made a mistake. I still havent received an email after activation.Its been a few hours. what can i do next? thanks

What does it take to be in the top 1, 5, 10%?

https://www.publicmobile.ca/en/bc/get-help/articles/the-community-reward I would love to take advantage of these rewards from contributions. But how many answers roughly does it take for me to get to the top 10%? Seems like everyone in the community ...

Comparing Public Mobile to Chatr, Lucky Mobile, Fizz, and Mobilicity.

New to Public Mobile and the community here.Curious to know why you all chose Public Mobile? Has anyone tried Chatr, Lucky Mobile, Fizz or Mobilicity before? How would you compare? I just switched from Rogers so I am very happy with PM so far. Activ...

Resolved! US roaming

Purchased a USA data voice package this morning January 30. My account shows the addons paid AT&T, and Tmobile both say I have not purchased the addons. What gives?

Resolved! Monthly discount for new members not applied to account

the current monthly deal that can be observed on the web enen to this day was not offered to me when signing up and couldn't apply it upon sign-up. is there any way to fix this as i have 3 additional phone to move over but i am not going to unless th...

Resolved! No service after activation

I just got the sim card and actived it about 3 hours ago. Every step was smooth and I payed my first bill successfully, my accout shows its actived. But I tried diferent apple devices, they all no service, and I called the new number, It says the num...

Self-serve

My account got deactivated and when I want to login or reset my account to continue my plan it only says that the account is locked and I have to wait on community. SIMon bot could not help me either.

Resolved! Bonus Data/added-on isn't working or showing up

I was running out of data for the past week and today I logged in my account to check my usage, I see that the bonus 1gb data I got from the Christmas promotion last month is disappeared under add-on, and another 1gb data I got it from last year as b...

Resolved! Payment Owing?

Hi!My payment is owing tomorrow, and it is not showing balance due. When I go to choose "amount due" it says it has enough funds? Yet, only shows my current funds as $1 currently as a credit. It won't accept my payment.Does anyone have any suggestion...

Receiving Calls/Texts in US

Hi, I just joined Public Mobile. I travel frequently to the US and so, have a separate US phone plan. I use my US plan in the US, and my CA plan while in CA. However, I want to still be able to receive calls/texts to my CA phone number (with Public M...

Can't receive one-time code from CIBC

I tried many times to register for Interac e-Transfer on CIBC app but never received the one-time verification code with both of SMS or Call. Public mobile can't receive texts from CIBC?

Resolved! Activation with paypal?

I'm trying to activate my SIM but can't seem to find the Paypal option anywhere. I dont have a local credit card and the stores around me dont sell vouchers, so really don't have any other way to activate my plan.

Resolved! Text message

I received a text saying I requested my account to be canceled and switched to a different carrier, I did not request this. Has anyone else received this message?

Resolved! Cannot receive calls

Transferred to Public Mobile yesterday. Call out and data ok, cannot receive incoming calls. Tried to submit ticket to moderator and would not let me... next button not highlighted. Will I not be able to receive calls if money is owed to previous pro...

Resolved! Re credit

Hi i forgot to cansel my account i havent been using my account since dedember and the monthly payment has been coming out of my account so please cansel my service and how can public credit my account back Thank you

Resolved! $10 Promotional Discount Missing

I'm a newer and was supposem to get a $10 promtional discount for the next 8 months. Shouldn't the discount be seen in my account plan? maybe under promotions?

Resolved! Not Receiving Texts/Calls from Certain Numbers

I recently switched from Virgin Mobile and my phone is a Samsung Galaxy S8. I am not receiving texts from my sister's Virgin number and from Rogers numbers. Is this a problem caused from transferring my old number to Public Mobile?

Resolved! How do I get a hold of SIMON the help robot

Tried to activate my SIM and sign-up for autopay. Website gives error message that they cannot process my credit information. I try multiple time, constant error. I call my Mastercard and they say they have authorized THREE (count them 3) transaction...

5off

yesterday I opened new phone number with $15 plan, but sale asked pay 15+tax for the first month, when can I get $5 off

Resolved! Invalid SIM

Hi,Tried activating my new PM SIM card last night, but got a “404” error on my screen after entering my credit card info while trying to activate. I tried again today with Chrome incognito, cleared my cache, and made sure my information was correct. ...

Data not working

My data does not want to work. I have checked the APN and it seems to be correct. It is showing 4G on the connection symbol like it is trying to send and receive data but then times out. Any suggestions?