Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I can't receive calls from the United States.

Hi, I've switched from Rogers to public mobile and after that I can't receive calls from the United States and other countries.Could you help me please?

The Best Network

Telus is First in Network Quality Performance Across Canada, Says J.D PowerMay 9 2019“Today’s acknowledgement from J.D. Power represents yet another significant milestone in our relentless pursuit of wireless excellence and innovation as we strive to...

Weighted bravos - is this actually a thing?

If you go to the help section up by your profile, it says that bravos are weighted based on who gives them. So if someone with more experience gives one it's worth more. Is this actually true? https://productioncommunity.publicmobile.ca/t5/help/faqpa...

Resolved! Receiving calls

Hi,I am unable to receive calls and unable to receive some texts. I have switched everything over 10 hours ago?How can I fix this?Thanks,Amanda

Unable to Update Autopay Details

Hi Community, I am closing the bank account which my monthly autopay are currently deducted from and have been unable to update my card details. Note that my current autopay is being deducted from my BMO Mastercard debit card and I am trying to chan...

will they bring back the 3GB data bonus for Bell, Virgin, or Lucky users?

There was a promo Switching from Bell, Virgin, or Lucky Mobile to Public Mobile to get 3GB bonus data on select plans. I was going to go switch my mom today and realized that promotion no longer exist. will it come back? thank you!

reimburse from two cancel account

hi to whom it may concern, i cancel two of my account and i had money on both my account is there away of me getting back my money that public that they owes me on both of phonephone number for both phone647 and 647- Edited by mimmo to remove tel num...

CRTC Wireless Code

What is this link for? Any one used it in past.

Plan not working; Talk/Text/Data all not working

I activated my sim card yesterday, but didn't test it until today and nothing is working. It says I have a zero balance and no talk, text, or data. However, my account says I do and that everything was charged appropriately. At first it was not charg...

Can’t change plan or make payment

It keeps saying an error occurred for a couple days now. Seriously disappointed that the tech isn’t working. Called my bank to see if it was the visa but it’s not.

Resolved! Contacting and getting results from Community Moderators

Your trouble shooting and IT help system needs an over haul , It is near impossible to get your moderators to help with issues on hand . I've tried multiple times to contact Mods on line when they are active , as soon as i sent a message they go off...

Resolved! Does Plan Change

HI, I Currently on a $25 plan with 500MB data, unlimited Call and text. On site, shows the same type of plan changed to $30 per 30 days. Will this affect my original $25 plan?

Forgot email

Hi I have no clue in remembering an account email. I see there's a forgot password but that's no good when u forget ur account because it's basically made up there's no link to your everyday email. Should be changed to your phone number instead at le...

texting to enter contests

Hi, I always hear those contests on the radio that say to text in, but charges may apply. how does it work being on public mobile? are those texts free?do they not go through?

Not receiving text messages, but can send them, place and receive calls

Hi I'm relatively new to Public Mobile (2 months) but the service has been great so far. Beginning last night I stopped receiving text messages. Through verification with friends I've been able to confirm I can send text messsages and they receive th...

please help to reactivate account

Hi,I have enough money in the account but i am not able to reactivate the plan.Please helpthanks

3GB Data Bonus from Bell - Over?

I gather the 3GB bonus deal when porting in from Bell/Virgin/Lucky has quickly is over as it been removed. If so, this is the same order of events that occurred during a similar promo 2 years ago when Freedom was the target. One day there, next day g...

Resolved! LG V20 US996 3G question

Hi everyone, I can get the us version of LG V20 US996 realy cheap, Im on the 3G plan and according to this website https://apn-canada.gishan.net/en/apn/public-mobile/lg-v20 3G support for that particular version of V20 is not listed , can anybody co...

Mobile site

Hi the self-serve web site is very useful but it is not at all mobile phone friendly, it is designed for browsers using a computer. Has anyone ever suggested to have a site specifically designed for mobile phone . small and more compact th...

Resolved! Account suspended ???

HelloI pay for my account with my mastercard.....usually 2 weeks in advance, as i did my last payment for this month on April 27th.... as it renews on the 9th of every month.... But when i logged in just now to check on my account..... it says "acco...

Resolved! 10 dls plan

Which network is the one assigned for this plan, 2G it 3G?

Payment

I put my voucher into my account and now it is saying it’s nkt valid

Resolved! data not working after paying the $10 top up

Hi, I'm used to have data as an add on for within CA. 2 days back I paid CAD10 online for the 200MB data add on but until now its not picking up the signal. My APN is already set to public mobile ( sp.mb.com). When i try using the data it says YOU A...

OMG, what happened to Public Mobile

The plans are suck too much compare to chatr or lucky mobile even kodoo. so public mobile doesn't want any new customer anymore?

Resolved! Do Add-Ons Carry Over

Hello!My question is regarding Add-Ons for extra minutes and data.If I purchase either of these are they just used when I go over my alotted minute/data usage? Do they continuosly carry over from month to month? Thanks,Econ

Resolved! Good Neighbour, Great Citizen, Mayor, etc.

Hi there! I have been with Public Mobile since December 2018 but just signed onto the Community platform today. I haven't found any info about how your 'status' changes from Good Neighbour to other levels? I see that there have been some posts about ...

Resolved! Help with new account

I am setting up new accounts for myself and my mother. So far hers is working properly but mine isn't working at all. I am currently logged in with her account. I registered her phone first using my email before I found out that there is a one phon...

Resolved! Re-Activation...Mod help

I need to re-activate my account. Topped up my account with money (not on prepay) clicked the tab to re-activate my account. Nothing. Tried to do the lost/Stolen phone trick and didn't work. Been day and half now waiting for my account to activat...

Resolved! Re: New 3GB Promo for Bell, Virgin and Lucky Mobile - meanwhile no service for existing customers

Ok so I ported in from Bell for the 3GB bonus on the eligible 35$ 1GB Canada wide plan, today I received an email from Public Mobile informing me to contact us to complete the port in. Who you gonna call? I know what you're going to say Ghostbusters,...

international text

i have public mobile for about 6 months now, my plan includes unlimited international texting. I have been unable to send and receive international texts. I have tried rebooting the phone and still not able to to send and receive internional texts. I...

Community

Forum Posts