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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Support for Samsung Galaxy XCover Pro?

I was thinking about changing phones but can not find info on whether or not the Samsung Galaxy XCover Pro was supported. Will this phone work on Public Mobiles network? Any help with this topic would be really appreciated.

Forgot my password

Resolved! Currently thinking of changing plans but need some advice.

Right now I have a grandfathered plan activated where I'm paying $135 every 3 months for 6GB data (total across 3 months), unlimited international texting and unlimited province wide talk.I noticed my current plan has 4G LTE and all the current plans...

Unlimited text

Resolved! Unlimited text

My plan says I have unlimited text but when I reached my data limit I am not able to text anymore (except when on wifi).

Resolved! Referrals My Account Summary says 10 - My List of xxx-xxx-xxxx lists 12 - Any one else??

I know I have asked this before. My Referrals in My Account Summary says 10 -My List of xxx-xxx-xxxx lists 12 - Any one else have he same?? I have NOT had any texts saying I lost a referral. The aggravating thing is that I am expecting another refe...

Resolved! Re: Referral Credit

I am considering to sign up with PM end of July when my present term ends with another carrier. What is the safe way to get the referral code for the $10 if I do not know someone on Public Mobile? I note some anonymous codes on the internet/youtube b...

Resolved! How can I cancel my auto pay and my plan without an account?

Hi, My sim card was broken and can't receive the confirmation code any more. I don't have an account yet but I have my auto pay with my sim card. I don't want to use this phone number anymore. How can I cancel my plan? Thanks!

Resolved! Cancel plan

I want to cancel my plan with you Going to Freedom so pls release my number pls

voicemail

when accessing voicemail greeting message starts and immediately goes to recording.have to then hit the * button to get to the main menu hit the #1 button multiple times to hear my voicemail.should also inform that this issue has been since activatio...

Resolved! data plan

Hi there, My data is almost used up - successfully bought 2 - 200mb add-ons for $10 but my overview usage page still says that I am almost out - will the 400mb be applied to my acct?? Is there overage charges? If so, how much are they and will I just...

Resolved! new service

I need to buy a SIM card. Our new address was changed on the credit card three days ago. The transaction didn't go through due to the wrong postal code from location. How do I complete my purchase?

Resolved! Re: Locked out - forgot password

Forgot my password when I click they say they will email me a new password but they never do

Didnt receive my sim card

Hi, I order a sim card the 07/05, we are the 07/17 and I still havent received it. It had been really unpleasant for me, since I cant use my phone and yet still paying for the service. I would like to know what possible options is there for me. Than...

Resolved! Getting a new number

When activating sim card I chose to keep my old number but now I decided to get a new number. How do I do it???

Error Code 821 Trying To Activate New SIM

Hi, I'm new to Public Mobile and trying to activate my SIM but I'm getting the error code 821 and chat bot is saying I have to get a moderator help to continue? Please advise.

Resolved! new plan starts today but still can't make phone calls

I used up my minutes last month, but my plan starts today. I tried to make phone call, but got told that I can't. I should be able to get the 100 minutes talk today. - My data clears 0 today, but my minutes does not. So please help to fix the issue.

Sim Active

my sim card is not active under error code 821

Resolved! Re: Data exhausted-perfect timing

I have 1G and I used 508 the day before yesterday and I received messenge said I used 75%. I was confused

call goes directly to voicemail

when calling between my husband and myself it goes directly to voicemail. it only is with his phone # and mine. We were with virgin and each had a phone under one account and now went with public mobile under each account. Please help us.

Resolved! Re: Beginner’s Guide to the Community

How do I activate my account and phone number on a new SIM card because it's not allowing me in on both my account and community account ???

New SIM card already used

New SIM card with receipt but impossible to get help and card cannot be actived! No possibility to know what happed to the card. No one really cared expect just buy a new one. What a shame!

Unable to make outgoing calls

My plan was auto recharged on Monday July 12 and i can see under by usage i have 98 mins remaining for this month. every time I try making a call i am getting a message "you do not have sufficient minutes". could you please look into this asap.

Resolved! importing phone number from stolen phone

hi my phone was stolen with sim card cant get confirmation sms cause do have phone anymore but would like to import PM number to new carrier did get new phone with chatr thinking it was publicmobile

Resolved! changed the plan on the day of renewal and paid twice

Hi I changed my plan on June 30 and made a manual payment to my account. Then autopay took out the amount for my old plan on the same day. So I was double charged - $25 and $56. How can I get my payment back for my old plan? thanks, Dave

any PM plan that matches freedoms 1 year talk and text canada wide for $130

i was on public mobile then i switched to freedom who has a prepaid 1 year plan canada wide unlimited talk and text for $130 (add data as needed)(https://www.freedommobile.ca/en-CA/prepaid-plans?planSku=By%20The%20Year%20Nationwide%20Talk%20Text) doe...

Resolved! Message text from former service provider (Koodo)

I made a call to area 418(Quebec city) from Montreal this morning and a few minutes later I received a text message from my former service provider Koodo asking me to confirm a request to tranfer my tel number within 90 minutes by answering by yes or...

Resolved! Phone not working

I bought a sim card from public mobile and put it in my phone and threw away my telus sim card. Now i have no service because i cannot transfer the phone number. I tried to just create a new phone number but that isn't working either.

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Support for Samsung Galaxy XCover Pro?

Forgot my password

Resolved! Currently thinking of changing plans but need some advice.

Unlimited text

Resolved! Unlimited text

Resolved! Referrals My Account Summary says 10 - My List of xxx-xxx-xxxx lists 12 - Any one else??

Resolved! Re: Referral Credit

Resolved! How can I cancel my auto pay and my plan without an account?

Resolved! Cancel plan

voicemail

Resolved! data plan

Resolved! new service

Resolved! Re: Locked out - forgot password

Didnt receive my sim card

Resolved! Getting a new number

Error Code 821 Trying To Activate New SIM

Resolved! new plan starts today but still can't make phone calls

Sim Active

Resolved! Re: Data exhausted-perfect timing

call goes directly to voicemail

Resolved! Re: Beginner’s Guide to the Community

New SIM card already used

New SIM card already used

Unable to make outgoing calls

Unable to make outgoing calls

Resolved! importing phone number from stolen phone

Resolved! changed the plan on the day of renewal and paid twice

any PM plan that matches freedoms 1 year talk and text canada wide for $130

Resolved! Message text from former service provider (Koodo)

Resolved! Phone not working

Re: Visa Credit Card Won't Validate

Money back ps

Receiving bank verification code oversea

Phone question

Possible typo in Subscription offer?