Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have followed all the instructions to set up my new SIM card and when I try to put in my SIM card code it tells me I am unsuccessful. I am sure I am using the right code as I wrote it down when I made it. Please help.
Hello,for about 5 days now my data has stopped working, I thought I had exhausted everything only to log into self serve and I see that I still have 484.993mb remaining and 1024gb of unused promotion data. I don't understand why suddenly data is not ...
My plan is showing 200 us roaming data.....byt my phone shut on as soon as I crossed the border
As an existing and very satisfied PM customer, I thought I'd give a couple of people a SIM card as a gift to encourage them to switch. I have already spoken to the people in question about the service, plans and suitability for them (I wasn't forget...
Hi there, Today is day 3 of unsuccessful activation. Phone still does not work. Have restarted more times than I can acount. Cannot even login into my account - when I try to 'forgot password', it makes me type my email two times and takes me to the ...
Visited a Koodo kiosk to try to find out information about moving from my postpaid acct to Public. Ah-ha.....The reason for the very limited Public plans(perfect for me) and the much lower costs (perfect for me) - no support service at all beyond on ...
How can I change to English
I paid $100 for including this and next month.(2 months). I looked at my online bank account, $51.52 and $56 were taken. And the balance of my payment is still $50. What is going on? Did I waste $7?? Why did they pay more amount of money than i ...
Hi, my phone number is also my small business number and my local phone book has told me that in order to be listed in the local phone book I must request a service order from my provider. How do I do this if I cannot call a public mobile representa...
I just purchased a US roaming/data add-on. Is it automatically active as of date/time of purchase? or do I set the start date and if that is the case where can I do this as it was not immediately obvious.
I'm new here and wary about using this button. Does it automatically charge your auto pay credit card on file? Or are you sent to another page where you have other options? Thank you.
I just switched to public mobile and when I dial local numbers now I get the message at the beginning of the call saying it's completing my long distance call. The chatbot told me to try dialling +1 in front of the phone number, but why do I need to ...
Hi everyone! I'm looking to switch over three phones onto public mobile. I've only just started looking into it but I'm very interested. I've been a LONG term customer at Telus with a good plan but I need to save money. I'm thinking I will be switc...
I bought a new SIM card and a credit of 40CAD. I had 2 problems when activating the card:1) When I tried to activate the new card it asks me to make a payment online to add credit to it, but I would like to use the previously bought credit. How can I...
I activated 25$ plan on Dec 27th . I see in my Account the following statement: "Payment Due Date (One-Time Payment): Jan 26, 2020"I also see in my Transaction Summary both a credit and debit of $25. All is fine.What confuses me to some degree is ...
Does autopay pay for me?
What time of day does the autopay usually kick in?
Hi, I activated my plan on 28/12/2019. I choose the$25 plan. The person at store charged me $62.15 in total. Says $30 is a activation charge. (I know I was doomed) He also told me he'll give a $10 credit (which he did by giving his name as referral &...
Hello Guys, When I am trying to do payment due by VISA Card, It shows me contact with your Card Issuer but as I contacted my visa card they told me Public mobile doesn't authorize to complete the transaction !! What should I do to do the payment?
I understand that I should ignore it because I have enough funds and Autopay enabled, but will it disappear tomorrow or will it be there forever? Thanks
When is data is reset to start fresh again?
I am travelling to Ecuador in 5 days . What plan do I need to buy to make call to Canada from Ecuador . Thanks
Hello, My dad lost his phone just today. He's with public mobile, is there any way to track his phone and if it's not possible, get the same number? Please let me know. Thank you.
I just received a text message my payment is due Jan 01 but when I go in my account it says payment due date Jan 14? I have autopay but normally just comes up a day or so early to tell my payment is due? Is this a glitch?
I had just topped up my account 50$ and my balance was 55$ which is more than enough to pay for my plan. Then when I went to check my plan I was charged 10$ twice, left with a balance of 35$ saying I don't owe anything and it will renew next month Ja...
Signed up for public a week ago and just checked my credit card bill. I have a charge for $42(my plan) from Public Mobile and then another $42 charge the following day from Public Mobile Vancouver. Anyone else had this issue or know what's going on?
I have auto-pay, plus a credit on file. Why is my account showing expired when the due date is tomorrow ? This is my first month, so I'm not sure if this is common practice as it doesn't make sense.
I would like to change my plan to the $15. Plan effective on my renewal date. How do I do this?
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