Plan Change resulted in being billed old Plan

[sredshaw]

Good morning, I changed my plan the other day before my auto-pay was supposed to hit and made sure to select "change on my next billing date". It immediately billed me for my old plan, and then changed my plan to the cheaper one and left the rest as credit in my account.

Is it possible to get a refund of the extra amount? I changed my plan because I needed to be a bit leaner this month. If that can't be done, can we just change it back to my previous plan which is the current $40 plan.

[Anonymous]

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@sredshaw wrote:

I was. I could have been clearer though. Apologies if you took it as me crapping on you.

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Not on me. On the other posters of the thread that weren't your solution.

All good. Thanks for the clarification.

[sredshaw]

I was. I could have been clearer though. Apologies if you took it as me crapping on you.

[Anonymous]

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@sredshaw wrote:

Perhaps keep your snarky comments to yourself about how much you think someone knows the website next time then if you are trying to help. 

Like I said, I'm looking for help with my account. It doesn't need jokes or witticisms.

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Where's the snark? Where're the jokes and witticisms? After your nice thank you I said something about what you said.

So let's re-cap.
Post 1 reply that you selected as the solution: guessed that you likely did click change now. suggested to talk to the mods.
Post 2: talked about any possible refund and to just let it be
Post 3: also talked about refunds and let it be and some other ideas
Post 4 mine: guessed that you likely did click change now. mused about a bug which is always a possibility and giving you some benefit of the doubt to you. Then went on with the same thing about refunds as already mentioned.
Post 5 your thank you: always appreciated to see thanks around here. People often just come and go without a word. But then you proceeded to diss as "opinions" the posts that said much the same thing.

As I write this, maybe just maybe you actually meant other threads and posts elsewhere that just offer opinions and not help. If so, I apologize for assuming the worse from your post. That you were talking in generalities and not this thread specifically.

[sredshaw]

Perhaps keep your snarky comments to yourself about how much you think someone knows the website next time then if you are trying to help. 

Like I said, I'm looking for help with my account. It doesn't need jokes or witticisms.

[Anonymous]

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@sredshaw wrote:

... Why are you taking this personally? I'm looking for account help, not commentary on how I well I know the site.

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Because what you said is disrespectful of people just trying to help.

[sredshaw]

... Why are you taking this personally? I'm looking for account help, not commentary on how I well I know the site.

[Anonymous]

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@sredshaw wrote:

Thank you for useful information and links instead of opinion. It's what brought me here to begin with. Again, I appreciate your help.

Someone please close this.

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Not sure who this is in reply to but everybody here is trying to help. Then you throw shade. Nice.

[geopublic]

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@sredshaw wrote:

Thank you for useful information and links instead of opinion.

Someone please close this.

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You already did. 

[sredshaw]

Thank you for useful information and links instead of opinion. It's what brought me here to begin with. Again, I appreciate your help.

Someone please close this.

[Anonymous]

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@sredshaw wrote:

Good morning, I changed my plan the other day before my auto-pay was supposed to hit and made sure to select "change on my next billing date". It immediately billed me for my old plan, and then changed my plan to the cheaper one and left the rest as credit in my account.

Is it possible to get a refund of the extra amount? I changed my plan because I needed to be a bit leaner this month. If that can't be done, can we just change it back to my previous plan which is the current $40 plan.

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I guess you did manage to hit change now. Unless there's a wicked bug in there.

I'm not sure what you mean by "left the rest as credit".

By the time you might get refunded your renewal might come along. The next renewal will take that Available Funds and use it towards your plan.

[ShawnC13]

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@sredshaw wrote:

Good morning, I changed my plan the other day before my auto-pay was supposed to hit and made sure to select "change on my next billing date". It immediately billed me for my old plan, and then changed my plan to the cheaper one and left the rest as credit in my account.

Is it possible to get a refund of the extra amount? I changed my plan because I needed to be a bit leaner this month. If that can't be done, can we just change it back to my previous plan which is the current $40 plan.

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@sredshaw, you will need to contact the moderators.  You can do this by the "?" in the bottom right hand corner.  PM is a no refunds provider as it is prepaid.   Even if they issued a refund it can take around 30 days I have heard.  Now the money will sit in your account until the next renewal.  If you want to stay on your old plan you will have to ask them to switch you back.  

[gblackma]

@sredshaw tour refund will probably arrive around your next due date. It's better to leave the funds there to pay for your next cycle renewal date.  

[geopublic · Accepted solution]

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@sredshaw wrote:

Good morning, I changed my plan the other day before my auto-pay was supposed to hit and made sure to select "change on my next billing date". It immediately billed me for my old plan, and then changed my plan to the cheaper one and left the rest as credit in my account.

Is it possible to get a refund of the extra amount? I changed my plan because I needed to be a bit leaner this month. If that can't be done, can we just change it back to my previous plan which is the current $40 plan.

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@sredshaw  From what you describe it sounds like you selected the immediate plan change option.

You best bet is to contact PM explain the error and ask for help. To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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