Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My son went over his data last month. I was under the impression that his data would just turn off after he used the 1gb he is allowed. Instead I was billed a $23 topup fee. Is there a way to turn this off? I want his phone to just stop accessing dat...
Its been 3 days since my data hasn't worked. My data is turned on so that is not the issue lol Any ideas? If it doesn't change soon might have to look for another service provider. Normally works fine for things that I do, like weather etc.
Bonjour, je viens d'acheter une carte SIM et un forfait par contre je suis allé un leu vite et je n'aurais pas besoin de ce forfait maintenant. Est-ce que je le perdrai si je ne l'utilise pas tout de suite où si je pourrai toujours m'en servir le moi...
Can you give me my puk code
Hi I am a new user since December 2019. I notice my data usage of my bonus 1GB data started with 787mb USED from the start of the billing cycle. How is that poosible?
It has been almost a week my port over number from Koodo still not working. I am on a temp number. I powered the iPhone. What do I need to do?
I was in the middle of a call this afternoon when I lost service. Haven't been able to fix the problem (restarted my phone, reset my network, turned airplane mode on and off, tested my SIM card on another phone and still had no service). My plan was ...
I just tried to make a call to find out that my account has been deactivated. I've been on AutoPay for years without any issues. When I login to my account I see this message as a banner at the top: Please disregard this message if you have enough fu...
Hello, I am traveling to the US, will be there 50days. Is there an addon that i can add to cover all those days?And set start / end dates?
Gah so frustrating
On Jan.28th I transferred my number from chatr to PM at a Wal-mart in Oakville,ON. I opted for the Auto-pay and was charged $25( plus tax) on that day to my credit card. When I look at my account it says I will be charged $23 next Feb.27th but the a...
How/where do I get a puk code to unlock my LG phone?l locked it by mistake.
As above the title, wondering how do I get the invoice of every month from PM. Should they send me by email every month?
I noticed a lot of companies require a phone to be purchased with their plans. I figured out the cost for paying for the Koodo plan with a tab equates to the purchase of a new phone. People may not have realized that they are buying the phone over th...
Hi, I have a valid account and a number I want to port to another provider. I still want to keep this account with a new number. The Public Mobile number I have is supposed to be ported tonight to the new provider, (for my daughter). Can I just choos...
Hi,I've switched to PM, and ported my old Freedom number to PM.The PM service seems to be working as plannedNow, how do I get rid of my old Freedom account? I was under the impression that once the number is ported the old carrier will cancel the acc...
I bought brand new SIM card few month ago, I try to set up service, system said: my sim is not valid.
I got my sim card last weekend. When I try to phone my Public cell phone from my home land line, I get the message "We're sorry the number you have called cannot be completed as dialed". This is concerning. I don't have a lot of faith that everybod...
I was in the process of putting my payment method in when i accidenlty closed my browser. Now when i go to log in i get "sorry, your login attempt failed. Please try again." after a few attemps i clicked "forgot my password" and when i entered the em...
I got over 15 + unknown calls today from the " social insurance scam" filling up my inbox. How does one stop this crap. This is crazy. I go to my account and it states no incoming calls. Just outgoing from my phone number. This does not make sence. H...
Hi, I have a Public Mobile account and my work has asked if I can get a dual Sim Phone and get another account with the same provider that will be a work line. Is that possible with public Mobile if I get a new iPhone that has Dual Sim?Thanks]
Good afternoon,Someone in my family wants to switch to Public from Freedom. She had switched to Freedom from Koodo (and ported her number) 3 months ago, but she isn't happy with their signal strength where she lives. Would it be possible to switch to...
Why can't I text, call or use my data? I have auto-pay, I have money in my account and it said I successfully renewed my plan. I can get a signal like anywhere!
Need puk number
How do I get more badges to qualify for the discount on my Public Mobile plan through the Community?
How to change my public mobile pin
Keep getting this message when clicking on the ling to recover the password: Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again. The e-mail says to come here if we have any issues. Any help w...
i am not too sure is it a credit or I owe 63$ ?je suis pas sure est ce que c est un crédit ou le montant je dois payer ?
Hello everyone, Thank you to PM for having an awesome service for us Canadians who can't afford the high prices. My questions today are New Brunswick related. 1) How is the reception on Grand Manan Island?2) Can the customer get a SIM card at a physi...
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