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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 52131 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 60289 Views
  • 186 replies
  • 30 Bravos

Resolved! Payment incorrect

I referral some people, but credit card payment didn't deduct the monthly payment 

Superapoon by Good Citizen / Bon Citoyen
  • 1189 Views
  • 4 replies
  • 0 Bravos

Sim card activated but service not working

Hello, I activated my sim card yesterday as a new number and it is still not active. I am using it on an iPhone 3. How long does it typically take for a new activated number to start working? Any help here would be appreciated.  Thank youS

sepcat by Great Neighbour / Super Voisin
  • 1483 Views
  • 7 replies
  • 1 Bravos

Resolved! New Flash sale

Hi my question is if I follow all the rules and get my next 30 days free, when I activate and sign up for autopay as I understand it I will get 4 dollars added to my account I believe? so does that carry over or will it be applied to that second cycl...

shep22 by Deputy Mayor / Adjoint au Maire
  • 1636 Views
  • 8 replies
  • 0 Bravos

Resolved! Porting is disabled on my Self Service Account

activated my public sim yesterday but i can not transfer the old number to public via self service. that function is disabled on the page. What is the next step i need to do? Thanks  

Resolved! I need to speak to a mod

I need to speak to someone who can change my email or password. Kinda redundant that there isn't a contact phone number and I have to wait hours for a response. 

Leblanc17 by Great Neighbour / Super Voisin
  • 1084 Views
  • 4 replies
  • 0 Bravos

Resolved! How to keep my actual phone number when moving to public mobile?

Hi room ! I am planning to move from Lucky Mobile to Public Mobile and I would like to know if this can be done easily online and what information should I get from Lucky Mobile.Thank you very much. I forgot to  say that I have only one cell number. ...

dokali by Great Neighbour / Super Voisin
  • 3580 Views
  • 14 replies
  • 0 Bravos

Data not working with LG-K210

I recently got the talk/text/2GB plan for my LG-K210. I can talk and text on it, but the data won't work. If this website is correct (https://lg-firmwares.com/lg-k210-firmwares/), then my phone should work with some of Public Mobile's bands. Here is ...

user9901 by Great Neighbour / Super Voisin
  • 2410 Views
  • 11 replies
  • 0 Bravos

Resolved! Domestic text included??

Do $15 and $25 plans include unlimited domestic texts?? The website said unlimited international texts only for these two plans.. Thanks. 

Amy4 by Great Neighbour / Super Voisin
  • 1590 Views
  • 6 replies
  • 0 Bravos

Resolved! list of referred friends

hello, where can i find all the friends i referred? i heard i can see the list of the last 4 digits of their numbers.

buang99 by Model Citizen / Citoyen Modèle
  • 3023 Views
  • 5 replies
  • 0 Bravos

Referral Code Changed

I've had my plan for a couple of weeks and I've been sharing my referral code with friends.  Today, I noticed my referral code changed!  Does that happen often?  Will I still get credit for my friends who used my original referral code? The two codes...

missypub by Great Neighbour / Super Voisin
  • 1048 Views
  • 4 replies
  • 0 Bravos

Sim card SALE - Canadian Cell Supplies

Whoever needs sim cards for future accounts or referrals they are $1.99 right now down from $2.99. I just ordered a few. EDIT - I as well as many others on here have ordered from them previously. They're Legit!  

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Jb456 by Mayor / Maire
  • 2429 Views
  • 10 replies
  • 8 Bravos

No network

I bought a sim card from retailer and he told me to activate it my self and I did but no network it's not working. 

Zee21 by Great Neighbour / Super Voisin
  • 1067 Views
  • 7 replies
  • 0 Bravos

Resolved! Sutible flash sale?

My friend activated new plan today, but she didn't know about flash sale.After activating plan, she submitted her e-mail address. Can she get her next 30days for $0??

msbj1104 by Great Neighbour / Super Voisin
  • 1151 Views
  • 2 replies
  • 0 Bravos

Resolved! Service not working

Has anyone been having service issues? I haven’t had service all day and I’ve been everywhere and nothing anywhere! Can anyone help me please?

katiepammett by Good Citizen / Bon Citoyen
  • 2446 Views
  • 12 replies
  • 0 Bravos

Resolved! Reactivate account

My account is temporarily deactivated due to credit card change. Im unable to pay over the phone because I forgot my pin

Nisq by Good Citizen / Bon Citoyen
  • 2102 Views
  • 11 replies
  • 0 Bravos

Resolved! Previously activated but not used Sim

I activated one of two sim cards.  After activation and account set up, I realized I assigned the wrong phone number to the wrong sim card.  I have one phone activated now but the other phone won't accept the previously activated sim card even though...

Janey by Good Citizen / Bon Citoyen
  • 2230 Views
  • 12 replies
  • 0 Bravos

Resolved! Refer friend rewards

My friend activated usim today and she  entered my referrel code.I got a text message I was sucessfully referred but she didn't get  $10 rewards.How can she receive the rewards?

msbj1104 by Great Neighbour / Super Voisin
  • 1667 Views
  • 6 replies
  • 0 Bravos

Resolved! Phone Service not working

What a great cell service.Phone stops working, and no one is around to fix it. Is there something special that needs to be done when my phone says 'emergency calls only'?It's been working fine for months. Never a problem.Now I can't use it at all and...

boogeyman by Good Citizen / Bon Citoyen
  • 3523 Views
  • 24 replies
  • 1 Bravos

Access to network

I have an LG flip phone and I cannot get access to the network. What do I do?

Jeffrey4 by Great Neighbour / Super Voisin
  • 669 Views
  • 4 replies
  • 1 Bravos

Resolved! Have a Vancouver number in Edmonton

I'm on Koodo with a Vancouver number. 604I moved to Edmonton Ab and kept the number (because Canada wide calling is a thing.) I'd like to switch to PM - will there be any issues with this transfer because of this? My Koodo billing address is set to E...

Scarybear by Good Citizen / Bon Citoyen
  • 1187 Views
  • 4 replies
  • 0 Bravos

Unregistered SIM

Can I get some help?It's wrote "unregistered SIM"I can't callI can't send messagesI need help pleaseThx

Prince1 by Good Citizen / Bon Citoyen
  • 2920 Views
  • 23 replies
  • 0 Bravos

Can’t activate phone.

I registered my sim first before selecting a plan. Went to screen saying loading PDFs. Followed by a continue button which didn’t work. Then I tried selecting a plan which didn’t work. Did I do steps in incorrect order?

marcus30 by Great Neighbour / Super Voisin
  • 797 Views
  • 3 replies
  • 0 Bravos
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