Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Autopay Rewards switched from $4 to $2?

I tried searching the forum but wasnt able to see or find any information on this topic. Upon reviewing my previous billing history I noticed that back in May 2020 my Autopay Reward switched from $4 to $2? Was their an announcement or change to this ...

I was offered extra data for free for a month

I got the trial free data but now I am getting charged for it and I don’t know how to get it off. I want a simple plan $23 as I use auto pay

There are no plans in my self serve area... literally nothing to choose from.. What's happening?

Is this some sort of glitch?

Unable to place acall

Prompt and message claims that I had used up my minutes! I am on $ 15 Plan.Purchased add on yesterday for 500 Canada wide calls. Still I cakeep getting voiceprompt saying i can not make calls! Please help

phone roaming near border

I live in NB near the Maine border. My phone switches from Public Mobile to AT$T while sitting on the counter. When I try to use the phone it tells me I can't send a text from the USA.I want to stop the phone from switching providers on its own. Pho...

New to Public, incoming phone calls go directly to voicemail ( all other functionality is fine)

My client recently switched carriers to Public and is now having issues with calling, she can call people but anyone that calls her goes directly to voicemail, is there anything I can do in store for her?

My Plan

I thought I had an unlimited talk and text plan. Was this changed on my plan?

How to switch to 4G data???

I asked Simon about 4G data and he says PM offers 3G and 4G. I'd like to get 4G data but I can't find a plan with 4G data so how do I switch to 4G if it says there are plans?

Gaspésie

Can't get data to work

I setup the data as instructed but none of the apps work, give a "no network" error message. Data is turned on too. What's happening?

Resolved! calling usa

calling minutes to usa charges

texting

texting is delayed or slow

Resolved! Unable to Process Transaction

Good day, When I try to register my credit card for autopay I get the following message:Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been c...

Resolved! I can not log into self serve

I try to log in to my self serve, I must have forgot the password. I try to reset it enter my email and it says I'm locked out and that I need to contact public mobile please send help

Activate

I have been trying to activate my sim card since but I have been unable to do so. At the end of the form, I am supposed to accept the terms by clicking on the box which I did but I can not move to the next stage of activating my sim. What do you advi...

Resolved! Compatible?

Are public mobile sims compatible with this phone?https://www.amazon.ca/Motorola-Unlocked-XT2015-2-International-Raspberry/dp/B07ZPJ799D?ref_=Oct_s9_apbd_simh_hd_bw_b3giNvP&pf_rd_r=TC54D9DHC6DC55RKFWY6&pf_rd_p=4bb9f44b-ccd2-5ece-93da-f0026c664a04&pf_...

Data

Why on earth can I NOT buy more than 1GB of data with my plans or even with the data add one!? I’m seriously ready to switch to chatr or even lucky mobile because of this! It is annoying to constantly run out of data

Puk number

Resolved! Puk number

My wife’s phone with public mobile , only had the choice “emergency calls only”... itried to figured out and ended up locking the SIM CArd, noe is asking me gor s 8-digit PUK... what can i do?

Porting a number

How do I port my number

Resolved! Doogee S40 - I can see my data plan but cannot use the phone to call

phone: Doogee S40; Android 9.0the phone indicates I have network access, the network setup seems OK but I cannot initiate or take a call.- When I dial a number (my other phone I have on my desk) it does not ring.- When I call my Public Mobile number ...

Problem with the service

I just paid a monthly subscription but when i try to call i am told i have no network.

disable account

my account has been disable since last night I have not had any payment problem do not have any idea why I can not go to my Account and my phone is disable

Resolved! Saving Community Chats

Hello community fellows ! I am wondering if there is a way to save chats that I find valuable so I can use as a reference when needed at a later time?? Merci !

Resolved! Payment

Can you pay your phone bill over the phone?

Resolved! Can I call my mom's public mobile cell phone from the US?

Hello! My mother has a public mobile cell phone. Her plan has unlimited provincial talk (New Brunswick) with unlimited international text (as I live in the US).My mother will be in Nova Scotia this weekend. Will I still be able to call her phone fro...

Resolved! International Long Distance Add-On

Hi everyone, I have just added a $15 add-on to place an international phone call from Canada to Australia. I can see it on my account although I am still unable to make the phone call via my mobile. Can anyone help me understand why? Is it possibly o...

Community

Forum Posts