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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 64893 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 69737 Views
  • 180 replies
  • 32 Bravos

Public Mobile App

HOW MANY OF YOU SUPPORT THE IDEA OF A PUBLIC MOBILE APPLICATION ?Please interact with this post to promote the idea of building an App. Making user experience more personal and easy. 

dighilc by • Great Neighbour / Super Voisin
  • 3861 Views
  • 19 replies
  • 2 Bravos

Resolved! International calling to Papua New Guinea

I bought the international add on and am unable to call Papua New Guinea. There is no guidance as to how I can call there, I don't make international calls so it was a waste of money if I cannot call. someone please help!

Buckaroo by • Great Neighbour / Super Voisin
  • 1132 Views
  • 3 replies
  • 0 Bravos

Big problems. Not sure what all of them are.

Got new iphone upgraded from SE to and SE 2nd generation.Was with Koodo now with Public Mobile.Got new SIM card old iphone shows "no service"  new iphone  shows Public Mobile ( two bars)Husband's phone (same phone SE 2nd gen) shows 3 bars for PM.Here...

MyrnaBosman by • Great Neighbour / Super Voisin
  • 1136 Views
  • 6 replies
  • 0 Bravos

Help!

Hello everyone, My father signed for a sim under public mobile and gave me the sim to use. However, the sim only has 1gb and that is no longer enough for my usage. I have decided to help carry some of the costs so I got my own sim with Virgin Mobile ...

MajUser by • Great Neighbour / Super Voisin
  • 1809 Views
  • 5 replies
  • 0 Bravos

Resolved! Email

Can I have two(2) accounts on 1 email? 

IOT/infrastructure plans?

Hello, I am looking at different options for remote data collection for infrastructure because our current provider is unsatisfactory. We need 50-100 3g/LTE sim cards that will only use ~10MB/month on average per card. Do you guys offer anything like...

mr_newlove by • Great Neighbour / Super Voisin
  • 2219 Views
  • 11 replies
  • 0 Bravos

Resolved! Why

They said the second month will be paid for by public mobility plus they will give an extra5GBs of data.... they paid my second month but I havt not gotten my extra 5GB of data I hit my 8.5GB limit and now my data wont work.... why am I not getting m...

Dallas1997 by • Great Neighbour / Super Voisin
  • 1647 Views
  • 6 replies
  • 0 Bravos

Re: Not receiving all text messages.

I have been with these for most 3 years and am not receiving my calls or messages all the time. It can be for 4 hours after the other person sends a message. My husbands does the same thing

Annfuller by • Good Citizen / Bon Citoyen
  • 3113 Views
  • 13 replies
  • 0 Bravos

Resolved! Re-activate account

I have been out of Canada for some time so I had suspended my account so as to not unnecessarily pay every month. I had set a reminder to re-activate my account by the deadline but I missed it by a day and it seems my account has been de-activated, a...

tanavya by • Great Neighbour / Super Voisin
  • 3829 Views
  • 21 replies
  • 0 Bravos

Resolved! Can anyone login

Can anyone login to self serve right now? I am getting an error and want to make sure its not just me.

ashleyskye by • Great Citizen / Super Citoyen
  • 2315 Views
  • 13 replies
  • 2 Bravos

Phone Calls Go Straight To Voicemail

My I phone 7 does not ring even though it is not on silent mode setting .   It goes straight to Voicemail.My wife has the same monthly plan and reception and no problems at allAny help appreciated.  Thx

SW1954 by • Great Neighbour / Super Voisin
  • 1611 Views
  • 6 replies
  • 1 Bravos

Resolved! Clarity on porting a number

I cannot see the forest for the trees, so here is my dumb question:"Your old SIM card must be inside your device and your account with your previous provider must still be active so you can receive and respond to the SMS and authorize the request..."...

JH_T by • Good Citizen / Bon Citoyen
  • 1323 Views
  • 3 replies
  • 0 Bravos

Resolved! Not getting any call

Hello, I have transferred from Fido to Public mob yesterday. Now I can only call others, but cannot get any call. How can I fix it. Thank you

Nazmul by • Good Citizen / Bon Citoyen
  • 2546 Views
  • 13 replies
  • 0 Bravos

Resolved! Community copyright(ed) ?

I was going to post a link to the 'Sim swap Fraud' thread,  on a thread within the Motorola corporate community forum but thought I better ask first, Is that allowed,  or discouraged (copyrighted) ? Thanks

dougc by • Great Citizen / Super Citoyen
  • 1159 Views
  • 2 replies
  • 0 Bravos
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