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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data being used up but always on wifi

first time since being on public and ive used up my data some how, I have my ios counter reset yesterday and since im always on wifi it showed I only used 22mb of data, i have basically most things turned off of cellular data. The counter showed at 1...

Promotions

On Sept 7th, I ordered a sim card online thinking I would become a Public Mobile customer by taking the $30 promo plan that was advertised. As of yesterday morning, I still had not received the sim card but the promo plan was still showing as availab...

Re: What is the SIM card PIN?

Hi , I have a problem accessing my voice mail Since one week , it gives me error performing ,call failed , please let me know what to do thank you

Data Not Working

I have an iPhone SE and the data is not working. I see lots of other people have had this problem but none of their solutions have worked for me. I tried resetting the network and putting sp.mb.com in but nothing is working. Need a little help!

Bonus 500 MB

When will I see the bonus 500MB showing on my plan? I do have autopay in place.

My payment is not been process.... I paid already what is going on with your plataform Public?

Hi Public Mobile what is happening this is not the first time I have problems with your plataform I paid already and my payment is reflected in my public page in transacction section, but I can't call anyone I do not have service. Please check your p...

Got 50 dollar plan cancelled after 2 days...

i needed more data so i switched plans to have 8gb then 2 days later it said my plan was deactivated when i got charged the 56.25, so i had to pay another 50 dollars to reactivate my phone and a random 10 dollars out of the blue. I now have only 1 gb...

Resolved! Issues with port - how to get a new number assigned?

Hello, The number I requested was deactivated prior to the port. How can I get a different number assigned?

Resolved! No Picture Texting

I can not sent nor receive picture messages. How can this be fixed?

Data won’t turn on without a reboot

Would like to know why I keep having to do a network reset whenever I need to use my data. I don’t use it often but would like to not have to reboot when I do.Hoping it’s a simple fix as am not that technical.. Tia

Complete crap! Activation didn't work! Now much Sim Card can't be registered!

Resolved! forgot my security question answer

...and now I can't login to update the payment method after I lost my debit. help?

Resolved! Have not been given a PIN in store. Account has been created by salesperson and cannot access it.

Hello, Please forgive the disturbance. This may be a bit of an atypical situation. I visited a boot listed by Public Mobile as a service provider. There, I purchased a SIM card. The salesmen did the complete process of signing up for me. He had me wr...

Keeping public mobile as a data plan

Resolved! Keeping public mobile as a data plan

I want to change my number over to Shaw but keep my public mobile account open with a new number to use for data. Any help would be appreciated thanks

Busy signal on incoming calls

Resolved! Busy signal on incoming calls

I’m using an iPhone X and all incoming calls are greeted with a busy signal ... how do I eleviate this problem? Out going calls are not a problem.

Resolved! Call forwarding for extended period of time?

I'm moving back to my home country for some time and I'm getting a virtual phone number in Canada. I want to keep my public mobile number and forward the calls to that virtual number. I tested it and it works fine, is this okay if I don't switch on m...

Resolved! Internet connections

New phone LG D852Android 6No internet connection except from WiFiUpdated APN according to PM specsWhat can be done???

Unable to create account to active SIM

I received a SIM In the mail, attempted to register an account. Got a 400 server error after completing the application form and after adding my credit card info. Now when I try reset my password I get a message that says "Sorry, we’re unable to veri...

Resolved! Account access problem

How do I access my account when my account email address is obsolete and I cannot remember account password?

Numéro de compte pour transfert de numéro

Resolved! trying to submit a ticker

I have a PM number which i would like to change to have my phone number from my old provider. the robot says I need to submit a ticket to the moderator for that. I filled out the required fields in the submit ticket function but it doesn't allow me t...

Resolved! Phone not ringing or calling out since activation

Hello, activate account/sim yesterday and phone will not make incoming or outgoing calls. It goes straight to voicemail.

When changed number, phone doesn't update

I just got on with Public and registered my sim with a number, then changed it. After changing the number, the phone does not work and is not updating. Please help

Resolved! Forgot to enter referral code when signing up

I just signed up for a new account minutes ago and missed the portion to enter a refferal code. How can I apply this now?

Resolved! Unlocking a phone

Hi There. I have a old unlocked phone that I had used when I signed up with Public Mobile a while back. I have since gotten a new phone. I am trying to give my old phone to my daughter as I signed her up with Shaw Mobile. However, when we put the...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Data being used up but always on wifi

Promotions

Re: What is the SIM card PIN?

Data Not Working

Bonus 500 MB

My payment is not been process.... I paid already what is going on with your plataform Public?

My payment is not been process.... I paid already what is going on with your plataform Public?

Got 50 dollar plan cancelled after 2 days...

Resolved! Issues with port - how to get a new number assigned?

Resolved! No Picture Texting

Data won’t turn on without a reboot

Complete crap! Activation didn't work! Now much Sim Card can't be registered!

Complete crap! Activation didn't work! Now much Sim Card can't be registered!

Resolved! forgot my security question answer

Resolved! Have not been given a PIN in store. Account has been created by salesperson and cannot access it.

Keeping public mobile as a data plan

Resolved! Keeping public mobile as a data plan

Busy signal on incoming calls

Resolved! Busy signal on incoming calls

Resolved! Call forwarding for extended period of time?

Resolved! Internet connections

Unable to create account to active SIM

Resolved! Account access problem

Numéro de compte pour transfert de numéro

Resolved! trying to submit a ticker

Resolved! Phone not ringing or calling out since activation

When changed number, phone doesn't update

When changed number, phone doesn't update

Resolved! Forgot to enter referral code when signing up

Resolved! Unlocking a phone

Re: $15 legacy plan

Changed Number, now nothing is working

My Account login ask me to activate new plan

i can't use my Data of my plan in phone.

4 GB