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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 64996 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 69797 Views
  • 180 replies
  • 32 Bravos

Password reset function doesn't work

My password doesn't seem to work, the password reset function just spits SQL fields at me "ForgotPassword/OldPasswordNotValidContactAdmin" I submit a ticket and no one responds for hours.  The self service system doesn't work when the self service sy...

Evilbred by • Good Citizen / Bon Citoyen
  • 4016 Views
  • 31 replies
  • 0 Bravos

Resolved! I want to transfer my number to Public Mobile

I am a user of Lucky Mobile. Now, I am going to transfer my number to Public Mobile. How can I do that? It looks that I can transfer directly without buying a Public SIM card. But, I cannot find a link to do that. Thanks!

little315 by • Great Neighbour / Super Voisin
  • 2156 Views
  • 6 replies
  • 0 Bravos

Resolved! Unable to renew my plan now

I filled up account with 50 dollars and tried to renew my plan now because I ran out data. But when I confirm the renewal nothing happens. I get taken back to the main page and the money is still there. Anyone know why? I've done it many times before...

J0HN by • Good Citizen / Bon Citoyen
  • 2563 Views
  • 10 replies
  • 0 Bravos

Resolved! Rewards after suspension

 I just reactivated my account after having it suspended via lost/stolen so when I suspended it no rewards were applied unlike being suspended for non-payment where as your rewards are applied to the account then you're suspended. So once I have reac...

treefrog by • Town Hero / Héro de la Ville
  • 3500 Views
  • 18 replies
  • 2 Bravos

No Service/ Problem creating self service account

Hello, I've just tried to register my new SIM and a few roadblocks have popped up: 1: Inserted into my phone, the status says No Service, won't complete calls.  2: After signing up, there was a message that said:- Sorry, there has been a problem crea...

sherrimilb by • Good Citizen / Bon Citoyen
  • 2613 Views
  • 16 replies
  • 0 Bravos

Resolved! Store says they don't cover Public Mobile warranty

Followed this guide: https://publicmobile.ca/en/qc/get-help/articles/phone-warranty-returns-repairs For in-warranty repair, it refers to Telus locations (https://www.telus.com/checkwarranty) Called two stores and they said they don't have any dealing...

Nevina by • Great Neighbour / Super Voisin
  • 2987 Views
  • 12 replies
  • 1 Bravos

Resolved! CALL AUTO DISCONNECT PLZ HELP!

I tried calling Canada Revenue Agency many times and I keep disconnecting after 2 hours 30 minutes, how do I fix this?

ShermanJ by • Good Citizen / Bon Citoyen
  • 3790 Views
  • 13 replies
  • 2 Bravos

Resolved! Waiting for a month of free service

I submitted my email address online on Jan 23 in response to the 2021NewYear offer, but I didn't get any promotion code from Public Mobile. I activated a plan at 15/month on Jan 24 with the same email address at London Drugs. I've already got the rew...

Daisykt by • Great Neighbour / Super Voisin
  • 1317 Views
  • 5 replies
  • 0 Bravos

Resolved! Change local calling area

My local calling area is set to VANDERHOOF BC.I like to change my  local calling area to VANCOUVER BC.I know if I change my phone number then I can change local calling area too.But I like to keep my current number and change the local calling area o...

myung by • Great Neighbour / Super Voisin
  • 3870 Views
  • 19 replies
  • 0 Bravos

Resolved! Pause AutoPay

I would like to temporarily suspend my account and I'm currently paying through AutoPay. My available balance is $0. If I turn off AutoPay would I be able to accomplish this? Also, when I turn it back on will I receive the AutoPay reward immediately ...

golfball by • Deputy Mayor / Adjoint au Maire
  • 1731 Views
  • 3 replies
  • 0 Bravos

Resolved! Add ons

I’ve incorrectly added the wrong add in n

Shar2 by • Great Neighbour / Super Voisin
  • 1641 Views
  • 6 replies
  • 0 Bravos

Resolved! No service after payment

Missed a payment, so I lost service. Played my bill but now I have no service. Help?

aap124 by • Great Neighbour / Super Voisin
  • 1392 Views
  • 4 replies
  • 0 Bravos

phone calls not coming in

I am a new customer and no one can call me from US?  Is that why this is so economical?

nospare by • Great Neighbour / Super Voisin
  • 893 Views
  • 4 replies
  • 0 Bravos

Resolved! Unauthorized payment

I was not registered for auto pay, my last payment  was done as a one time payment and my card was charged today as auto pay. How do i receive a refund?

Celina17 by • Great Neighbour / Super Voisin
  • 1156 Views
  • 3 replies
  • 0 Bravos

Resolved! My voice cutting in and out on Public phone calls to some people.

I live in Waterloo and have been on Public about 10 months and have had about 40% of people tell me my voice cuts in and out when speaking or some just say 'what?'. Some don't seem to have a problem. I have the same problem in downtown Ottawa and on ...

Stefanm by • Good Citizen / Bon Citoyen
  • 6439 Views
  • 19 replies
  • 0 Bravos

Resolved! SIM card Fraud

I received a message from Fraud Management Team to contact the Client Care Department to update my account information.  How do I contact them?

gerdaV by • Good Citizen / Bon Citoyen
  • 3171 Views
  • 14 replies
  • 0 Bravos

Resolved! LG-M322

Can I use my LG-M322 with Public Mobile? It is from Comcast- do I need to unlock it? If so, how?

DGuyArch by • Great Neighbour / Super Voisin
  • 1122 Views
  • 2 replies
  • 0 Bravos

Resolved! Re: sim huawei unlock code

I have a Public Mobile issued old Huawei phone I want to unlock to use with another provider SIM card. The phone is asking "Enter SIM ME Lock Code".How can I get the code from Public Mobile?  

lm3 by • Great Neighbour / Super Voisin
  • 2706 Views
  • 10 replies
  • 0 Bravos

Resolved! Autopay doesn't show up as recurring bill on credit card

I pay with a Tangerine MasterCard. There are reward categories, one of which is "Recurring Bill Payment". I have noticed that my bill does not register in that category. I called and spoke to a Tangerine rep, and it turns out it is up to the merchant...

devy by • Good Citizen / Bon Citoyen
  • 11514 Views
  • 26 replies
  • 8 Bravos

Resolved! Inbalance of rewards

My account shows that I have $6 in referral rewards. In past has been $7 like it should be. My account shows 7 referral phone numbers. I am afraid to ask as I have heard in the past they sometimes wipe them all out. I worked hard to get them......dis...

Be careful with Vision Mobile in Scarborough, Ontario

I ordered a SIM card for my friend from Vision Mobile in Amazon recently.  I received it with a big label on the envelope as follows:Quote: Use this referral code to receive $10 credit.  Must use the referral code during the activation and to be appl...

PeggyC by • Good Citizen / Bon Citoyen
  • 3137 Views
  • 11 replies
  • 4 Bravos
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