Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I've been looking at my data usage/history for the first time and have a couple of questions. First, does my data usage for the month get reset on the first day of the month, or the day my monthly payment is made, the 18th of the month? Secondly...
I am set up for monthly auto credit card payment. I topped up my public account balance to use this money in the future for add on's, but my monthly bill payment was taken from my public account balance instead of being charged to my credit card. Why...
Data has not been working for months just found out any ideas how to fix issue .
Hi there!! I was just scrolling through the PM homepage and I think I may have spotted a mistake. On the add-ons, 1GB of data costs $15 and 500MB costs $10. However, everytime I have purchased data on my add-ons page, 500MB was only $5. How is this s...
Hi, Is public mobile systems down? I have my account on autopay, with the same credit card that I have been using for months now, and this time it did not want to charge it. I tried using mine and then my husband's, but both did not work. I ended up...
Paid for a plan but not getting any data
I want to change my plan but i forgot my password and can no longer access the email add that i used for my self serve
I have 2 accounts but I just noticed that each month I’m charged 3 times. Twice on one day and 1 time on the day before. Can anyone explain why? The guy who activated my plan had to do it twice. I’m wondering if that may be why?
I’m trying to get Unlimited Data is this possible or do I have to change providers ?? Thank You I hit the wrong button when I purchased my plan
To whom it may concern, Yesterday I activated my SIM card, without putting my friend as my referral. Just to make the long story short. I have the Friends Referral Code. I tired looking for it, but have not been able to successfully find it in my ac...
Hi I am wondering if I can set up a Cellular wifi router using a P.M SIM card for data? I already have my phone through PM and would like to set up a wifi router were I have no available internet.
Hi. I'm trying to port my cell number over to PM from Petro-Canada Mobility Pay As You Go, which is due to expire tomorrow unless i add more funds. I'm having a lot of trouble, when i click on “Plans and Add ons” it gives an error no matter if i log ...
Hi, Bought a phone and Public Mobile SIM in July 2020 for my son to use for emergencies. Signed up for recurring billing, and made sure the phone was charged (he only uses occasionally). My son mentioned that his phone said 'no service'. Investigate...
Received my public mobile SIM card today. Went to go activate it, entered in all my details, etc, but it HUNG UP on or step 3. Tried activating again (Invalid SIM). Credit card was charged, phone seems to be working. just dont know the number i was...
I got this PM: AuroraNelson Friday I can help you! How does it feel when you don't have to take out a student loan or buy an apartment without a loan? We will give you the plan and you can solve all your problems!Hey! Do you want to have over than $...
My data ran out how do I change my auto pay to pay now
Someone has used my email address to create an account on Public Mobile. I need to speak to someone to have my email removed. This system is horrible for customer service.
Inbox or call me ********** Edited by @imm1304 to hide personal info
I had 3 referrals last month I got the three $1 a month credits but only got the $20.00 credit one time. not 3. How do I got my other $40 in referral credits?
Approximately 2 weeks ago I noticed I wasn't receiving texts in real time. They were delayed anywhere from 1 to 4 hours. I had been using Textra so switched back to Samsung messages but the problem kept occurring. Did all the fixes I could think of ...
Hi all! Thanks in advance for your advice. I'm currently on the 50$ U.S./Canada plan and think its just grand, but I got some of the bonus add-ons over the holidays and I would love to put them to use. Obviously, with the unlimited US/CA plan that I'...
Hi, The internet connection is time to time getting down for the last two days. The connection also has frequently been lost. Please solve it. Best regardsKande
Why do I need to remember a username to log in to the Public support site? I am a member of several "forum" style sites and they ALL use email address for login, and a username for perusing the site. I rarely come to this site and having to remember ...
I have my plan on auto pay but it has been suspended and I cannot use my phone. Got a message from Public that my plan was suspended . Why, There is plenty of funds in my account? and besides the money for my plan was taken out by autopay March 25
Hey community members,As was reported earlier on Saturday there was a couple of spam sent thru private messaging about making money $$$$ someway somehow..... There are 29 new members that created their accounts between 9:31 pm pst and 9:36 pm pst whe...
