Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My data has stopped working for many weeks couldnt figure it out.It will be great if anyone can help to fix the issue.
Hello guys. I am sick and tired of public mobile. Today was the last day of my auto payment but since I forgot to update my credit card they suspended my account. I tried more than 50 times they declined my new credit card. And they saying we can no...
In trying to register the new simcard you sent in in April but I have not yet used it says the number is invalid. Ive checked the number 4 times. I bought the card thru paypal on this site
Hi, I am unable to receive photo text messages on my Samsung Galaxy A70. In order for me to receive and view pics in text, I have to enable my mobile data. That works some of the time, but other times the sender tells me that the pic they sent me was...
Hello,I am changing my phone. my old sim card is the one with regular size and can't fit in to the slot. Hence I need to get a micro sim as early as possible. Thanks
My friend wants to join PM, Is there any flash sale recently?Like free 3G data or free one monthly fee?Where can I found those information?Thanks in advance
Hi, I moved from public mobile to another provider (Koodo) and now I want to move back. My profile is deactivated. Can you re-activate it? Email: Thanks
Does anyone actually work for this company? How does this guy get away with treating potential customers like this?? I would like someone to reach out to me immediately please. My next step is to the crtc and bbb if no such luck as this agent needs t...
I have been waiting for more than 7 days and didnt receive the sim card.
I just signed up to Public and ported my old Bell Mobility # to the new Public SIM, unfortunately i typed in the wrong number to port to. I received a phone call by a moderator who left a message on my husband's phone saying the number i ported from...
I keep getting the "ZIP code does not match billing address" error when I try to order a SIM card. Even though all of my details are correct! This is so frustrating and it's charged my account anyway as well!
I was in the process of activating a SIM card for my father; at Step 3 I believe, when the serves shut down. The pages weren't loading. I went back and tried again same results. I even refreshed Step 2's page and it worked fine. I decided to switch c...
Hi.trying to activate a new sim card; it's asking for the serial number from my old provider; that phone was lost long time ago; im bringing a new phone to PM. what do i put under that question
My plan includes unlimited texting yet I can't seem to text when I'm not on wifi. How can this be fixed?
Hi, Whenever I make a call I get a recording stating that “long-distance charges may apply” even to my husband. I have already put +1 in front of his number and the call doesn't go through after the message. Anyone have the same problem and know the ...
HiI have opted to change plans on my upcoming renewal date of October 11 2020 I am setup with autopay since joining PM. when I look at the expected payment it shows it is only a 30 day plan payment? Will the autopay continue on my renewal date or is...
How do I change my plan because I don’t have enough money in the voucher
Even the employee at the Mobile shop couldn't add the money to my phone. Why? I went to work today and worked for nothing because of this problem. Not a happy customer.I really needed my phone. Like hours ago. PLease help.
I signed my daughter up with a plan and she is able to receive income if calls. Brand new phone number with public mobile. Everything was working for the first week and now when I call her it goes straight to voicemail. She also has 100 minutes and w...
Phone was showing no service so had to get a new sim card. I went from PM to PM and did what i was told to do. It (PM) ended up giving me a different phone number. Is there a way to get my original phone number back? Please help. Edit to add: i went ...
I cannot figure out how to turn off autopay! I turned it on no problem but I want to know how to turn it off if I desire?? Help please
Hey all!I lived in Canada until March 2020 but came back to Australia because of Covid-19. I'm returning in November 2020 but my Public Mobile pre-paid service/SIM has expired. I still have the physical SIM card and I would like to reactivate it for ...
