[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! unable to activate SIM card
I've been trying to activate a new SIM and tried with two different browsers it keeps sayings Opps something went wrong log out then back in again.
Resolved! Can’t get calls. Help!
Can’t get calls. Go straight to voicemail. Got ticket number 10097006 last Friday, nothing happened. What should I do next??? Help!!!
Resolved! Horrible experience
Public Mobile website is by far the worst UX in my short career. Nothing seems to work. What a horrible waste of time. I could rant forever about this technology, but I do not want to get my blood boiling so I will drop this and any Telus related net...
Resolved! US minutes add-on not working
I purchased 1000 US minutes as an add-on, and until today they have been working fine. However, today I cannot call US numbers - I keep getting messages like "Number not in service" or "No routes found." (I can call these US numbers on another phone ...
Resolved! Locked out of account
Hi, I forgot my password and when I try to do a password reset it tells me that my account is locked. How do I fix this??
Resolved! Bad name
I recently signed up for Public Mobile and Community and when I went to register with my last name it said it was a bad word. I had to use my maiden name to sign up. I have encountered this other places online and all it takes is for the company to a...
Resolved! Log in issues
I cannot log into my account. I am permanently locked out
Resolved! Data add on
I want to add data on my plan how can i do that
Resolved! Help with Upgrading Please.
I am trying to change my current plan from the $15 to the $50 (Canada).When I do I see the screen and when I click try out more options, I get the error "Server Error in Application "PUBLIC MOBILE COMPANY PORTAL"Internet Information Services 7.5Error...
Resolved! Badges Earning Secret
Is there detailed anywhere that explains how to get the badges? There is a nice chart with percentages but what does one do to get those percentages? Basically I wanna figure it out that What community activity is weighting more than other one and wh...
Resolved! Out of data.
Just wondering when you're out of data days before autopay, can you pay your bill early and get the data reset or do I have to wait until it resets?
Resolved! $5 for 500 Minutes Add-on
Hello Public Community,Does this long distance minutes bucket add up on the monthly allowed minutes in the account or must be within monthly minutes?I was wondering if I sign up for $15 for 100 minutes plan and than buy the Canada Long Distance Add-O...
Resolved! can't receive calls
I just transfered my number from Freedom to Public yesterday. Now I can make calls but can't receive incoming calls. Everything else seems fine. HELP pls.
Resolved! How to take off autopay?
I thought i cancelled autopay but when i went to the payment page i still see my credit card information is stored in Autopay.
is 2GBBONUS still on after tonight?
PM should continue this bonus promo.. at least till end of Sept. just find out Fido is having it's Back to School sale, $50 for 10 GB, no contract, BYOD with $50 bill credit, Free SIM, expires Sep 30 By the look at it, it's not as sweet as PM's $50 ...
Resolved! HTTP Error 403.14 - Forbidden
Hello, When trying to see and change my plan I navigate to the change plan section of the self serve website. Once there I can not see current plan or options I could change to. When I click try out more options I get the following error: HTTP Error ...
Resolved! call usage
Good dayI attempted to make a call and was told by an automated system that I have no minutes left. I don't use very much ever. I checked my account and see that I have used very few minutes. Any body help? Thank you.
Sim card
How do I get the sim card puk number?
Resolved! number transfer
hello, i am a new customer and i am trying to transfer my old number from rogers to public. i received the text message to confirm the transfer from rogers and i replied with "YES". then i received a text from public saying that they are having troub...
Resolved! Available Funds, Can't Make Calls
Hi, I have a $15 per 30 days plan. I have just added over $30 to my public mobile account using payment vouchers. I have now $46 in available funds, but I can't make outgoing calls. Why is that and how do I fix it?
Resolved! url for phone compatibility checker?
Does anyone have the proper link to the PM phone checker? I see several links listed but none of them take me to the phone checker anymore. Did they move the page?
Dropped calls
I am travelling in the USA. I purchased Add On from Public. Every time I try to make a phone call it cuts off after about 15 seconds. It does not matter who I try to call whether they are here in the US or in Canada. I am so frustrated. Please help m...
Porting request timed out
Just signed up for Public Mobile. The text I received to port my number timed out. My old carrier cannot resend the text, they said I have to ask Public to request the port again. How do I do that?
Resolved! Before signup, reps + web said +2GB for $35, +0.5GB for $25 if AutoPay: but not showing in plan
Hi,Before I signed up (around mid July 2021) an online chat with a rep and I also saw on PM web site that If I selected AutoPay there will be data bonus. Something like:+ 0.5GB for the $35 plan+ 2GB for the $35 plan I signed up for these 2 plans on 2...
