Community

Resolved! How to I change the password for the phone self service...

When I dial *611 and I try to do stuff it asked for a password... I have no idea what this is How do I reset it?????

Resolved! What will happen if porting fails?

Let's say I got a PM number activated and now start to porting from another carrier, say Bell.For whatever the reason, porting fails and now I'm waiting for some human intervention.What is my status? Is my PM number still working? Is my old Bell numb...

Resolved! im having trouble putting minutes

I cant put minutes on my phone 

Resolved! sim card

Hi i did nt get my sim card delivered yet. order no  213686

Resolved! I want port my number

I would like to port my number as soon as possible I’ve created two tickets and send two emails can someone please get back to me please I need my phone working I have no service because Port has not gone through and it’s been more than 12 hours it’s...

Resolved! Stolen phone

I am wondering if anyone can help me figure how to have my stolen iPhone blocked using the IMEI? Usually I would contact my provider (Public Mobile...obviously LoL) but as far as I know there is no way to actually contact customer service to request ...

Resolved! my card was charged two times

For the past week or two my phone number was not working for some reason. And I got a text that stated that my auto payment was not working. Because of this, I did a one time payment. However, now on my credit card it shows that two different payment...

Resolved! Normal payment process via pre-registered credit card not working.

I have tried to pay via the normal process a number of times today, and each time I am asked for a four digit PIN.  Have confirmed that the instructions on this site that it should be 1 to make a payment, 2 for a pre-registered card, and then 1 to ma...

Resolved! Unable to process transaction

I am trying to top up my account with my credit card and it won't process the card. I have attempted using incognito and have verified multiple times that info is valid. Credit card company says that money is available and everything should be okay t...

Resolved! Have not received SIM card ordered on August 14th

Wow it took me forever to even just get a login to this community site. I have not received my sim card, order over a month a go.  How do I get a refund?

Resolved! Is there an app for this servic

Resolved! Refer codes "O"

Just to make sure - are the refer codes all letters or a combination of letters and numbers?

Resolved! Call and message services barred

Hi Moderator,  The outgoing call and message services have been barred since yesterday. I received a message last week from 611 indicating that "you have 10 minutes left in your plan', but the call history shows less than 10 minutes in total of outgo...

Resolved! How long does it take for a mod to respond to a ticket

I submitted a ticket on Wednesday and still haven't recieved a response. It's a little urgent as my cellphone has not had service for the past 3 days