Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
To prevent necroposting Public Mobile should lock old threads.
I switched to public mobile a few months ago and everything is working great. Even successfully used the US Data roaming on a recent trip. I can make and receive phone calls, send and receive text messages, and use my cellular data to access the in...
I am paying for my dad and managing it through public mobile Will the referal bonus apply ?Keep in mind I pay for it under my name and account but I lend the SIM card too my 80 year old dad.My dad recently purchased an impulse phone with higher mont...
my cell has been working fine, but since yesterday morning, it stopped working. I see the message: Invalid SIM card, emergency calls only. This happend before once, and was resolved automatically after a couple of hours. But this time it last one day...
I was referred by my friend and just joined Public Mobile at the last minute of Black Friday Promotions. My friend's referral code is xxxxxxxxxxx and I am 100% sure that I provided this code when I activated my SIM card. But neither of us have receiv...
I have the $40 plan and i've set up autopay so it's supposed to be $38 now. It says i have $6 earned rewards but i have $0.00 available funds yet i'm still paying $40 plus tax instead of $38? i'm confused as to how the rewards work? i've read that au...
My plan says "unlimited incoming calls", but they are counting towards my usage. When I ask "SIMon", I keep getting the response "Incoming calls count towards the minutes used in your plan". The plan clearly states "unlimited incoming calls" so why a...
Through a friend of mine, I heard about this amazing plan that Public Mobile provides and a couple of minutes ago I became a customer of public mobile. However, I just realized that I forgot to put him as referral when I activated. Would there be any...
last three hours I am trying to figure out this system and I am now regreting going this way and swiching to public mobile. I still did not figure out if I can port my cell phone form koodo to public mobile and if it is possible and how to do it. I w...
I'm trying to sign my wife up for Public Mobile and have been told her email and SIM are invalid. I assume the email problem is because she was with Koodo based on research but i don't know what to do to get her signed up. I can't ask for help as her...
I do not have Auto Pay. I haven't registered for it.I am on the $ 15 plan.The 250 MB bonus data only comes with the Auto Pay, no auto pay = NO data.I have NO data add ons or any other add ons on this plan. So why is the 250 Data still showing up unde...
i have just registered with Public mobile and I needed to create new phone number. I woudl like to use my old numer from koodo provider which is sitll active. How to transfer? I do find lot of info that it is possible and easy to tranfer but not a si...
I require a PUK Code to utilize my phoneI purchased two accounts. This one is working well. However, I was unable to log on to the other phone and create a second account. It will not accept the SIN Code and now I also need a PUK.
I was trying to get access to my voice message (I asked my friend to leave me one so I can test it) but couldn't. The voicemail icon has a red dot beside, when I called my voicemail, it requires me to set up my mailbox. I recorded my name but didn't ...
Hey - has anyone else in Toronto noticed that the LTE connection is down? I've been using Public Mobile for months, but today, unless I'm connected to wifi, I can't use any data.
Got new Public Mobile number, not a ported one from another provider, outgoing calls are OK, I also see my new phone number in call display but incoming go straight to voicemail. Is there something I need to unblock in the account?
Hello i was away from country for almost 88 days and is back now. Now i am not be log into my account. I have baught the recharge coupon. Plz help to login to my account. edited by computergeek541: account information removed
hello everyonewhen i cross the border to the US will i get a helpful text option to do an addon? or is there a text code option to do the add ons rather than having to go online also will i get a notification text when my addons are about to expire a...
I am sorry I just found out about public mobile. All the sims are sold out in the nearby store. If I order online can I take advantage of any of the black friday deals?
I just made renewal payment for my sim card yesterday, and chose data plan as well. However, I am still unable to use mobile data (for internet browsing) until now. As additional information, my previous package will be expired on dec 8, but I make a...
Hi, I bought an unlocked Motorola Moto G7 power XT1955-2. I found that it's made for South America, will it work for PM in North America please? Thank you.
I have my plan set to autopay but today I noticed I couldn't place any calls and I get the message that I'm "not registered on network". When I logged into my account it says that my plan is expired. Why is my plan expired when it isnt even due until...
I am trying to figure out how to message a moderator. I am brand new and I can't seem to figure it out. Going on 1 hour now trying to figure it out......
Is there a cheaper way to get more data than paying 30 bucks for 1 gig ?
Is the $10 a month plan gone now? I can not find it and what to help someone join for $10 a month.
Is there a problem with the community website? I have been trying to respond to @CS_Agent for over an hour now and either self serve , community page or messages page keep on timing out non stop for over an hour . All I am getting is : " your reques...
My account was suspended today because I had a new credit card issued to me and it won't accept it, says not able to verify credit card???????
Hi all, Long time user of PM, first time community member poster here. I already contacted a Moderator about my situation, but I'm hoping I can find someone that has experienced something similar to me or a "quick" solution since I do need to use my ...
I am a first time user and have no idea where to find a moderator which I was told by a call from PM. I clicked some links provided here but it led me to some search window. I hope to get some help here.I transfered my number from a pay-as-you-go pro...
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