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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 72160 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 74727 Views
  • 180 replies
  • 32 Bravos

Resolved! data top up not credited to my account

for the last two months I have received notifications that I have used all my data so I have paid to add extra data, but haven't gotten that data!

rurid by • Great Neighbour / Super Voisin
  • 1146 Views
  • 3 replies
  • 0 Bravos

Resolved! Upgrading phone plan

Went to upgrade from 25$ plan to 35$ plan. Accidentally confirmed it twice and now have a balance of 70$ and plan hasn’t changed yet. Any insight would be greatly appreciated ASAP 

FazeDoyle by • Great Neighbour / Super Voisin
  • 1290 Views
  • 3 replies
  • 0 Bravos

Resolved! Missing rewards

Hello. I signed my aunt up for public mobile and was wondering when I will see the refer a friend reward issued to my account. I used my code when I signed her up. Is there any particular days I have to wait before I see it added? Thank you 

Phill-40 by • Good Citizen / Bon Citoyen
  • 1501 Views
  • 5 replies
  • 0 Bravos

Resolved! service

What do you if the account was suspended due to expired credit card.Then trying to log in and forgot password. 

vegg1e by • Great Neighbour / Super Voisin
  • 1060 Views
  • 2 replies
  • 0 Bravos

Resolved! No response

I have message the monitors twice now and I'm not getting any response. Anybody know another way of trying to get a response from this poor customer service

Carlalampel by • Great Neighbour / Super Voisin
  • 1362 Views
  • 4 replies
  • 0 Bravos

Re: Transferring or Changing your Phone Number

Hi, I passed my phone plan to different provider yesterday. My phone plan with Public expired after. I have got one message to send a message with text "Yes" once, but 90 minutes left before text that. Then, most likely, the phone plan expired and I ...

Jan_Fanta by • Great Neighbour / Super Voisin
  • 677 Views
  • 1 replies
  • 0 Bravos

Re: How to stop payments?

I really hope someone can help. I have pre-authorized public mobile payments that I want to stop. However, I have lost the sim for the phone and I am not able to log in to the account. I had 2 accounts with the same email address and only the second ...

agil5 by • Great Neighbour / Super Voisin
  • 2052 Views
  • 7 replies
  • 0 Bravos

Resolved! urgently need to reduce my plan

i am  trying to reduce my plan,to a lower plan without the internet, its directing me to go hereand there and not solving the issue,

No SIM Card Reader

I recently purchased a new SIM card. When I am out of wifi range and on data my phone will read no SIM card. How can I trouble shoot this? 

JLoxton91 by • Good Citizen / Bon Citoyen
  • 3249 Views
  • 13 replies
  • 0 Bravos

Resolved! calls going to voicemail instead of ring

hi, similar to some other posts, i have problem with incoming calls going directly to VM. we have 3 accounts in the family all having the same problems.text between the numbers work ok, data ok, DND off. (restarted phone a couple of times) calls to n...

kaiyuchen53 by • Great Neighbour / Super Voisin
  • 1892 Views
  • 4 replies
  • 0 Bravos

Resolved! Testing new SIM card

I just installed and activated my PM SIM card on my iPhone. I want to test it to make sure that I can both send and receive texts, but the trouble is that iPhone defaults to sending over iMessage instead of SMS. What would be the best way to test my ...

Xavientois by • Good Citizen / Bon Citoyen
  • 1653 Views
  • 4 replies
  • 0 Bravos

Resolved! Badges disappearing?

I noticed that on the page to view badges, you can click them and they will become hidden. When I reload the page, they all return. Does anyone know what this behaviour is for?

Xavientois by • Good Citizen / Bon Citoyen
  • 2015 Views
  • 7 replies
  • 1 Bravos

How does one become an Oracle?

I'm curious about the role of an Oracle (though I have only recently gotten my account) in the community. Other than the 20$ reward, what sort of job do Oracles do? At a certain point, won't all of the most common questions have been answered? What h...

Xavientois by • Good Citizen / Bon Citoyen
  • 2414 Views
  • 8 replies
  • 0 Bravos

Phone not working

I have just purchased a new Umidigi phone model Bison. Public Model shows that it does not support this model. It is a fairly new model. Is there anything I can do other than go to another provider? 

JimmyMac1348 by • Good Citizen / Bon Citoyen
  • 5352 Views
  • 24 replies
  • 0 Bravos

Resolved! How to Replace a Broken Mobile Suit

On May 8, 2021, I got mugged by a stranger who snatched my mobile phone out of my pocket, and then severely damaged it to the point where I can no longer turn on the power, thus not being able to make any calls. Is there a way I can have my phone rep...

s4rnold by • Good Citizen / Bon Citoyen
  • 7046 Views
  • 31 replies
  • 0 Bravos

Resolved! Add ons

Can I not use my data add ons that I purchased if my plan is expired? I want to listen to music and purchased the add ons so whats the problem?

Steph85 by • Great Neighbour / Super Voisin
  • 2574 Views
  • 12 replies
  • 0 Bravos
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