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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 25117 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36557 Views
  • 185 replies
  • 27 Bravos

Unable to make local calls.

I am unable to make local phone calls. It says that I need to add a long distance plan. The plan I have is Canada wide calling ? @moderatorteam

Sharing my experience for people encountering the same issue :)

So I bought and activated my simcard in London Drugs. After I inserted my simcard it says "no sim inserted" on my phone. At first the seller at London Drugs told me it was an issue with my phone as it is an international phone. So what i did was try ...

rachindivara by • Great Neighbour / Super Voisin
  • 559 Views
  • 2 replies
  • 5 Bravos

Resolved! Re: Changing plans/renewal date

 Ran out of my data 2 weeks before renewal date. I added minutes to account. Then selected  “Add new  plan “ Selected. “Start now”.     ... and nothing changed.   Still says old renewal date and the money still in account ..  I have done this 4 times...

TiaraDiamondz by • Great Neighbour / Super Voisin
  • 1391 Views
  • 6 replies
  • 0 Bravos

Private and unknown numbers

Long story short...had my purse stolen 2 days ago  and cancelled all my cards etc...but started to get weird calls from an unknown number and some nonstop calls from a private number. Quickly discovered I'm having my identity stolen. In the process o...

Resolved! Does incoming stops after 100 outgoing minutes expire on $15plan

I am thinking of getting the $15 plan that includes 100 mins outgoing and unlimited calls/ texts. So the question that I couldnt find answer to is that, does incoming calls stop once 100 minutes expire. 100 minutes will mostly be for emergency, mostl...

9R3W4L by • Good Citizen / Bon Citoyen
  • 1295 Views
  • 6 replies
  • 0 Bravos

No minute used for calling toll free number

Tonight, I called an 1-888 number from my $10 50/50 plan and I was suprised to find out that no minutes was used.        Date/TimeCall TypeOriginating #Destination #Originating LocationDestination LocationDurationData UsageUsage TypeCharge20/09/2019 ...

popping by • Retired Oracle / Oracle Retraité
  • 1470 Views
  • 10 replies
  • 3 Bravos

Resolved! Can you change the time zone on Usage History.

I noticed that the time zone on my usage history is all being shown based on Eastern Time Zone. For example, if I place a call at 5:14 PM Mountain Time, the usage history is showing the call as being made at 7:14 PM. Is there a way to change this to ...

WoozyPolarBear by • Model Citizen / Citoyen Modèle
  • 2064 Views
  • 9 replies
  • 1 Bravos

1888 numbers not working

I have the $40 4.5GB Canada Wide calling plan I have been a customer for about 10 days now. Today, I attempted to call a 1-888 number and a pre-recorded message came on saying that calling was not included in my plan. I tried another 1-888 number, an...

calinlaz by • Good Citizen / Bon Citoyen
  • 3351 Views
  • 21 replies
  • 1 Bravos

Resolved! My sim card doesn't work, activated 4hours ago

I lived in NB Canada, I transferred from Chatr with an existed phone number. It has been 4 hours since I activated the sim card. I can't seem to call anyone. It said "can't complete your call, you don't have active long-distance add on and this call ...

trinhtri by • Good Citizen / Bon Citoyen
  • 1681 Views
  • 11 replies
  • 0 Bravos

Resolved! Error in Setting Up Auto-Pay

I recently activated a new credit card and wanted to use it for autopay for my Public Mobile account. However, when I tried to submit the form, an error message appears and says that there is an issue with my card issuer. I actually called my card is...

casschan515 by • Good Citizen / Bon Citoyen
  • 1187 Views
  • 3 replies
  • 1 Bravos

Resolved! Call minutes total

Where can you find the total calling minutes on the site? I just see each call listed separately but no total.

mjholm by • Good Citizen / Bon Citoyen
  • 1498 Views
  • 8 replies
  • 0 Bravos

Resolved! Can not able to activate sim card

Hello,I cant activae my sim card. Error message is "Contact public mobile customer support".How to contact customer support?Thanks,Ganesh

hegde62 by • Great Neighbour / Super Voisin
  • 1111 Views
  • 5 replies
  • 0 Bravos

Resolved! Account

I want to log in forgot my password

Jrhaine08 by • Great Neighbour / Super Voisin
  • 887 Views
  • 3 replies
  • 0 Bravos

Resolved! Wife online account locked out

my wife's account is locked out and she don't remember the security question PLZ HELP 

lebric by • Great Neighbour / Super Voisin
  • 1142 Views
  • 7 replies
  • 1 Bravos

To moderators

My plan is on automatic renewal, was renewed, made calls this morning, now it's telling me calling is not part of my plan. Please advise

Freetogo by • Great Neighbour / Super Voisin
  • 824 Views
  • 6 replies
  • 0 Bravos

Unable to verify credit card information

Trying to buy an add-on, keep getting this error.  I tried re entering the information.  It's the same that gets charged regularly.  Cannot purchase an add-on.

v2k by • Good Citizen / Bon Citoyen
  • 755 Views
  • 6 replies
  • 0 Bravos

Resolved! Locked out

Hi there,I've been locked out of my account, I can't even login to change it; it states to contact public mobile.  How do i get passed this, I need to pay my monthly bill before its too late

KimmieR by • Great Neighbour / Super Voisin
  • 757 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone number

Once I order and sim card do you activate my phone online?? Will I receive and phone number 

Andyadam by • Great Neighbour / Super Voisin
  • 713 Views
  • 4 replies
  • 0 Bravos

Resolved! REFERRAL REWARD Code not working

Hello ! I was registering with Public Mobile and was given a refferal code, the system did not accept the refferal code. how do I go about getting the code to work and applying my discount?

ahmahalak by • Great Neighbour / Super Voisin
  • 1053 Views
  • 4 replies
  • 0 Bravos

Locked out

I verifying my account to public mobile please let me in

Jrhaine08 by • Great Neighbour / Super Voisin
  • 636 Views
  • 3 replies
  • 0 Bravos

Resolved! voicemail setup charge

i have been deducted 7 min from the 50 min allotted in $10, 30 day plan for 7 calls to my cell phone number just trying to setup my voicemail ! I thought this would happen only when trying to read my voicemail messages.  I had tried to set up from a ...

spacecadet by • Good Citizen / Bon Citoyen
  • 943 Views
  • 7 replies
  • 0 Bravos

Resolved! my account is locked

account locked, remains locked after days,  I cannot reset my password despite waiting the suggested hour of lockout time

olteanshari by • Great Neighbour / Super Voisin
  • 597 Views
  • 2 replies
  • 0 Bravos
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