I cant log in..

[majiepastor]

In tried forgot pw but still i cant log in..

[Dunkman]

@majiepastor 

If above suggestions don't help,

Have you tried reseting your password.

https://selfserve.publicmobile.ca/forgot-password/

(Check your junk folder)

If not working, you will need to customer service agent (CSA).

You will need to contact customer service agent (CSA):

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact CSA.  Type: I can't login.  Follow the prompts to submit ticket.  

Response times can take a few hours.  Check your private message inbox (envelope in upper right corner of website).  

[Triguy · Accepted solution]

Try using a different browser and incognito mode.  Also try clearing your cache and cookies then reboot.

If you still need assistance then submit a ticket.

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[esjliv]

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@majiepastor wrote:

In tried forgot pw but still i cant log in..

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@majiepastor 

Is your account currently suspended?

After 90 days of suspended/non-payment status, your account will be permanently deactivated, which means you will:

1-Lose access to your phone number (and Self Serve account), any rewards or Available Funds balance that was in your account at time of suspension, and won’t be able to transfer the phone number to a new provider in the future.

2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

[darlicious]

@majiepastor 

We're you unable to answer the security question or did you reset and still couldn't log in?

1. Clear your browser and/or try a different one.
2. Reboot your device and/or try a different device.
3. Open one tab only.
4. Use secret/incognito mode.
5. Firefox, chrome, safari or edge work best.