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cant unlock sim

Kiki0
Great Neighbour / Super Voisin

i got a used motorolla  moto g power and i put my public m sim card in, but i can't use my cell plan. it says sim cant be used and to enter the pin. when i go 2 settings- sim locked for operater. it works fine on my other moto phone. i called the store, they said might have to finish setup tutorial, but it seems i did. a.jpgk.jpgm.jpg

1 REPLY 1

BKNS27
Mayor / Maire

@Kiki0 

Contact a CS_Agent for the SIM PUK to have it unlocked.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Sorry wrong information posted earlier.

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